Fill - Free fillable Telephone Redemption Service (Mackenzie Investments) PDF form

Telephone Redemption Service

Application

PLEASE COMPLETE IF APPLICABLE: *Joint Tenants with Rights of Survivorship

Address

Postal Code

Home Telephone

( )

Last Name

Business Telephone

( )

Change in Banking Information

Account Number

New Application

Branch Address

Financial Institution

Bank Code Bank Transit Bank Account Number Clearing Account. If your ﬁnancial

institution does not have automatic

banking clearing.

Name of Account

TYPE OF ACCOUNT

SAVINGS

*A specimen cheque must be attached

*CURRENT

*CHEQUING

Your personal security code number is your choice of any combination of 6 letters and/or numbers. Write in your

personal security code number and then keep this number conﬁdential. This number MUST be quoted on all telephone

redemption service requests, and will allow redemption from any of the Funds that you hold under Mackenzie account

number shown in Section 1 of this application form.

Complete this section with your previously chosen personal security code number if you are making a change in

banking information only.

Choose 6 letters and/or numbers

OUR TELEPHONE REDEMPTION ORDER DESK NUMBERS ARE:

Metropolitan Toronto : 1-800-387-0614

First Name & InitialsLast Name

Social Insurance Number

Date

Signature

Your signature must be guaranteed by a bank, trust company or securities dealer

and the guarantor must afﬁx the company stamp upon the signature guarantee.

To: Mackenzie Financial Corporation

Please accept my application for the Telephone Redemption Service. I have read the terms and

conditions on the reverse side of this application and I agree to abide by its rules and conditions.

Signature

1= Mr.

2= Mrs.

3= Miss

4= Ms.

5= Dr.

9= Company

First Name & Initials

SIN number of joint

tenant if applicable

▼

*Joint Accounts

❏

All Joint Owners to sign

❏

Any Joint Owner to sign. Default is all to sign.

TELEPHONE REDEMPTION SERVICE APPLICATION

Mackenzie Investments 180 Queen Street West, Toronto, Ontario M5V 3K1

Distribution:

White

– Mackenzie Investments /

Yellow

– Dealer /

White

– Applicant

1. PLAN INFORMATION

2. PERSONAL INFORMATION – Please Print

3. BANK INFORMATION – Please speciﬁy a Canadian bank, trust company or ﬁnancial institution to which the redemption proceeds will be deposited

4. PERSONAL SECURITY CODE NUMBER

5. SIGNATURE – Please read the reverse carefully before signing

Telephone Redemption Service Application Terms and Conditions

1. Purpose of Telephone Redemption Service: Mackenzie Financial Corporation, as Manager

of the Mackenzie Sponsored Funds (individually a "Fund" and collectively the "Funds"), has

introduced a Telephone Redemption Service for eligible unitholders of the Fund to enable

them to expedite transmittal of their redemption requests to the Funds. By your signature on

the Application, you have applied for the right to participate in the Telephone Redemption

Service and have agreed to be bound by the Terms and Conditions applicable to the Telephone

Redemption Service from time to time. Please note that your signature on the Application must

be guaranteed by a commercial bank, trust company, or securities dealer in order to enable the

Manager to accept your Application.

2. Eligibility for the Telephone Redemption Service: The Telephone Redemption Service is

offered to all unitholders of a Fund who hold units with a minimum aggregate net asset

value in the Fund of $3,000 on a no-certiﬁcate-issued basis. The Manager cannot accept

telephone redemption request against units for which a certiﬁcate has been issued, unless the

certiﬁcate(s) has been duly endorsed for cancellation and accompanies the Application. Units

held by you in a plan registered under the

Income Tax Act

(Canada) are not currently eligible

for Telephone Redemption Service privileges.

3. Waiting Period for New Unit Purchases: In order to permit your purchase payments to

clear the banking system, you are not permitted to use the Telephone Redemption Service for

a period of 15 days following the date of purchase of newly acquired units, unless you hold

previously issued units with a net asset value in excess of your telephone redemption request.

This waiting period does not affect your right to receive income or redeem your units in the

Fund in accordance with the terms of the then current prospectus.

4. Security Code: When completing your Application, you must choose a security code number,

which will be kept conﬁdential by the Manager. When you use the Telephone Redemption

Service, you will be required to give your security code number and your Mackenzie account

number. The Manager cannot accept your telephone redemption request without your proper

security code number and Mackenzie account number. If you wish to change your security code

number you must complete a new Application.

5. Bank Account Number: As part of your Application, you must designate a speciﬁc account

number at a Canadian bank, trust company or ﬁnancial institution (the "bank account number")

to receive the proceeds of your telephone redemption request. Any change in the name of your

bank, trust company or ﬁnancial institution, or your bank account number on your Application

must be sent in writing to the Manager with your signature guaranteed as set out in Section 1

of these Terms and Conditions.

6. Telephone Redemption Request: You may submit your telephone redemption request by

contacting the Manager between 9:00 am and 4:00 pm (Toronto time) on any market day at

1 800 387 0614. The telephone redemption request must be made at your expense and is

limited to a maximum amount of $25,000 per request. If the Manager receives your telephone

redemption request and your prior written or wire order redemption request for processing on

the same valuation date, the manager will assign priority to the telephone redemption request

and will only process the written or wire order redemption request if sufﬁcient units remain in

your account and subject to completion of usual redemption documentation.

7. Your Telephone Redemption Request is a Sell Order: Your telephone redemption request will

be processed when the Manager is able to verify:

(a) your identity through the proper security code number;

(b) that you have designated on your application a bank account number at a Canadian bank,

trust company or ﬁnancial institution to receive the proceeds of your telephone redemption

request;

days is sufﬁcient to cover the amount of your telephone redemption request; and

(d) that your redemption request is not in excess of the maximum transaction amount

of $25,000.

A telephone redemption request which complies with each of the preceding conditions

represents a "sell order" to the Fund to redeem a sufﬁcient number of your units to cover the

amount of your redemption request and will be processed at the net asset value per unit next

determined if your telephone redemption request is received by the Manager prior to 4:00

p.m. (Toronto time). If your telephone redemption request does not comply with each of the

preceding conditions, it will be refused by the Manager without a sell order being processed

and you will continue to be the registered owner of all of the units you owned prior to making

the telephone redemption request.

8. Payment for Units Redeemed: The Fund will make payment for units redeemed through the

Telephone Redemption Service as soon as practicable and in no event later than 3 business

days after receipt by the Manager of the telephone redemption request.

9. Minimum Required Value of Units: If the aggregate net asset value of your units in a Fund

falls below $1,500 at any time, the Manager may upon

30 days' prior written notice to you, cancel your participation in the Telephone Redemption

Service for that Fund.

10. Charges For the Telephone Redemption Service: Each request to change your security code

number (a new application and signature guarantee is required) will incur a charge of $25

which will be deducted from your fund account. There are no other charges for the Telephone

Redemption Service. The Manager may increase or decrease the security code charge and/or

levy additional charges upon 30 days' written notice to you.

11. Joint or Corporate Account: If your account in the Funds is a joint account your Application

must bear the guaranteed signatures of each of the joint owners of the account. If your account

in the Funds is a corporate or institutional account your Application must designate the signing

ofﬁcers who have signed the Application and be supported by an appropriate corporate

resolution or, in the case of an institutional account, appropriate documents supporting the

grant of authority to the signing ofﬁcers. By completing and submitting the Application for

the Telephone Redemption Service you acknowledge that notwithstanding any prior written

instructions deposited with the Manager, only one person is required to provide the security

code number and access the Telephone Redemption Service.

12. Conﬁrmation of Redemption: The Fund will provide you with a conﬁrmation statement

conﬁrming your telephone redemption request and all details in respect of the redemption. It

is your responsibility to examine the conﬁrmation statement and notify the Manager in writing

within 30 days of the date of the statement of any errors, omissions or questions concerning

the conﬁrmation statement. If no such notice is given to the Manager, the conﬁrmation

statement will be deemed to be accurate with respect to all transactions reported thereon.

13. Manager's Limited Liability.

(a) As a condition of the acceptance of your Application you agree to indemnify and hold

harmless the Fund, the Manager and the Manager's employees from all liability and

expenses which may arise or be incurred as a result of (i) your use of the Telephone

Redemption Service or the use by others (other than the Manager and its employees)

of your security code number; (ii) the inability of the Manager to complete a telephone

redemption request for reasons beyond its control; (iii) the refusal to accept your telephone

redemption request if the Manager is unable to verify the conditions required by Section

7 of these Terms and Conditions; or (iv) for any other reason whatsoever, except the wilful

misconduct of the Manager and its employees.

(b) If the Manager is unable to complete your telephone redemption request for any reason

beyond its control after your units of a Fund have been redeemed, the Manager will

reinvest the proceeds in units of the Fund at the net asset value per unit next calculated

after return of the redemption proceeds to the Manager, less any applicable charges.

Neither the Manager nor the Fund will be liable for any diminution in the value of your

investment in the Fund in such circumstances.

14. General: The Telephone Redemption Service is offered by the Manager for your convenience

and the Manager will be entitled to retain any charges payable by you under the Telephone

Redemption Service.

The Funds will not bear any expenses relating to the operation of the Telephone Redemption

Service and a Fund's only reponsibility will be to pay the applicable net asset value for all

units redeemed. The Telephone Redemption Service may be discontinued by the Manager in

its discretion on 30 days' prior notice to you. Reference should be made to the Funds' current

prospectus documents for a complete description of your rights respecting the units of the

Funds offered and your participation as a Fund unitholder.

Privacy Protection Notice

Mackenzie Financial Corporation (referred to in this Notice as “we”, “us”, “our”, and “Mackenzie”)

has always been committed to protecting the privacy of personal information that we collect and

maintain in the course of carrying on our business. This Notice describes how we collect, hold, use,

and disclose your personal information. Please read this Notice and contact us through any of the

means listed at the end of the document if you have any questions.

Members of the Mackenzie Group of Companies include any afﬁliates or successor companies of

Mackenzie whose business relates to a purpose identiﬁed in this Notice.

In this Notice, your “Dealer” refers to an individual or entity acting or representing that it acts in

connection with your investments as your investment advisor, broker, or dealer, or on behalf of your

investment advisor, broker, or dealer. By applying for one of our products or services, you acknowledge

and agree that your Dealer is your agent and not our agent. We are entitled to accept and act on any

notice, authorization, or other communication that we believe in good faith to be given by you or your

Dealer on your behalf. We are under no obligation to verify that your Dealer is properly authorized

to act as your agent or is otherwise authorized to act on your behalf.

1. Client Record and Personal Information: We hold the personal information we collect about

you (and your spouse and/or beneﬁciary as applicable) for the purposes identiﬁed in this Notice

in a record called the “client record”. Depending on the investment or service you request, the

personal information in your client record may include your name, address, telephone number,

social insurance number (“SIN”), birth date, account holdings, and the name, address, and SIN

of your spouse and/or beneﬁciary among other information. For example, if you have established

a pre-authorized payment plan, your ﬁnancial institution account number is also held in your

client record. Where you provide personal information about another individual, you represent

to us that you are authorized to disclose such information to us.

2. Providing Your Personal Information to Us: When you or your Dealer complete an application

form or otherwise open an account with Mackenzie, you are providing personal information to

Mackenzie, including, where applicable, personal information concerning your spouse and/or

beneﬁciary, in order to:

A. make an investment;

B. provide instructions about an investment you have made; or

C. receive information related to an investment you have made.

Mackenzie collects this personal information, holds it in your client record, uses it, and discloses

it for the purposes identiﬁed in this Notice.

3. Collecting, Holding, Using, and Disclosing Personal Information in Your Client Record:

Mackenzie may collect, hold, and use the personal information in your client record as well as

collect personal information from and disclose personal information to the third parties identiﬁed

in paragraph 4 for the following purposes:

A. identifying you and ensuring the accuracy of information contained in your client record;

B. establishing and administering your account, determining, maintaining, recording, and

storing account holdings and transaction information in your client record;

C. executing transactions with or through Mackenzie including transferring funds by electronic

or other means;

D. providing you and your Dealer with account statements, transaction conﬁrmations, tax

receipts, ﬁnancial statements, proxy mailings, registered plan notices, and other information

which you or your Dealer may request as needed to service your account;

E. verifying information previously given by you with any other organization when necessary

for the purposes provided in this Notice;

F. processing pre-authorized debit transactions;

G. collecting a debt owed to Mackenzie;

H. engaging in the ﬁnancing or sale of all or part of our businesses, reorganizing our businesses,

and obtaining and submitting insurance claims; and

I. meeting legal and regulatory requirements.

4. Third Parties:

A. Mackenzie may collect your personal information for the purposes identiﬁed in this Notice

from third parties such as your Dealer, other companies in the Mackenzie Group of Companies,

other ﬁnancial institutions and mutual fund companies, and from third parties who represent

that they have the right to disclose the information.

B. Mackenzie may transfer your personal information for the purposes identiﬁed in this Notice

to our service providers, such as account statement preparation and mailing companies,

courier companies, imaging companies, and document storage companies. When Mackenzie

transfers personal information to our service providers, we ensure by contractual means

that the transferred personal information is used only for the purposes for which the service

provider is retained and is protected to the same degree as it is when in our possession. We

may use service providers located outside of Canada, and where we do, personal information

may be disclosed in accordance with the laws of the jurisdiction in which the service provider

is located, including to the government in that jurisdiction and its agencies.

C. Mackenzie may disclose your personal information to third parties where permitted or

required by law, such as disclosure for tax purposes to the Canada Revenue Agency.

D. Mackenzie may disclose your personal information for the purposes identiﬁed in this Notice

to third parties such as your Dealer, third party service providers, data-processing ﬁrms,

other companies in the Mackenzie Group of Companies, other ﬁnancial institutions and

mutual fund companies, and group plan administrators. If you wish to withdraw consent

to the continuation of this type of information sharing or discuss the implications of such

withdrawal, please contact us. Your decision to withdraw consent may prevent Mackenzie

from providing or continuing to provide products and services to you because the disclosure

to third parties is a necessary part of making the product or service available to you.

5. Using Your SIN: By law, Mackenzie is required to use your SIN when submitting tax reports to the

Canada Revenue Agency. We may use your SIN as an identiﬁer for reasons such as consolidating

your holdings so that fees associated with your account are reduced or are not charged more

than once, or that your mailings are delivered in one envelope or are not duplicated. Also, we

may share your SIN as a unique identiﬁer for the purposes identiﬁed in this Notice to third

parties such as your Dealer, group plan sponsor, and third party service providers. If you have

any questions or concerns about the use of your SIN please contact us.

6. Location of Your Client Record: Your client record is kept in electronic, microﬁlm, or paper

format primarily in Toronto, but it may also be kept in other Canadian locations. To request

access to your client record, please contact us.

7. Changes to Your Personal Information: Please inform Mackenzie promptly of any change in

the personal information that you have provided.

8. Right to Access and Rectify Personal Information: You are entitled to access, through a

written request, the personal information contained in your client record, subject to limited

exceptions set out in law. You may verify this personal information and request that any inaccurate

information be corrected. To access and correct your personal information, please contact us.

9. Resolving Your Questions and Concerns: If your concerns about access to and/or the correction

of your personal information have not been resolved to your satisfaction, or if you have any

questions or other concerns about our management of your personal information, you can

contact the Privacy Compliance Ofﬁcer, Mackenzie Financial Corporation, 180 Queen Street

West, Toronto, Ontario, M5V 3K1. You may also send an email to privacy@mackenzieﬁnancial.

com. If after contacting the Privacy Compliance Ofﬁcer your question or concern has not been

resolved, we can direct you to the appropriate federal or provincial Privacy Commissioner.

Mackenzie Client Services:

Telephone: 416-922-3217 or 1-800-387-0614

E-mail: service@mackenzieﬁnancial.com

Revised: January 2012

AP1013 03212 11/16

Mackenzie Investments

 Queen Street West,

Toronto, ON MV K

TEL 1-800-387-0614

FAX 1-866-766-6623

E-MAIL service@mackenzieinvestments.com

WEB mackenzieinvestments.com

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