Privacy Protection Notice
Mackenzie Financial Corporation (referred to in this Notice as “we”, “us”, “our”, and “Mackenzie”)
has always been committed to protecting the privacy of personal information that we collect and
maintain in the course of carrying on our business. This Notice describes how we collect, hold, use,
and disclose your personal information. Please read this Notice and contact us through any of the
means listed at the end of the document if you have any questions.
Members of the Mackenzie Group of Companies include any afﬁliates or successor companies of
Mackenzie whose business relates to a purpose identiﬁed in this Notice.
In this Notice, your “Dealer” refers to an individual or entity acting or representing that it acts in
connection with your investments as your investment advisor, broker, or dealer, or on behalf of your
investment advisor, broker, or dealer. By applying for one of our products or services, you acknowledge
and agree that your Dealer is your agent and not our agent. We are entitled to accept and act on any
notice, authorization, or other communication that we believe in good faith to be given by you or your
Dealer on your behalf. We are under no obligation to verify that your Dealer is properly authorized
to act as your agent or is otherwise authorized to act on your behalf.
1. Client Record and Personal Information: We hold the personal information we collect about
you (and your spouse and/or beneﬁciary as applicable) for the purposes identiﬁed in this Notice
in a record called the “client record”. Depending on the investment or service you request, the
personal information in your client record may include your name, address, telephone number,
social insurance number (“SIN”), birth date, account holdings, and the name, address, and SIN
of your spouse and/or beneﬁciary among other information. For example, if you have established
a pre-authorized payment plan, your ﬁnancial institution account number is also held in your
client record. Where you provide personal information about another individual, you represent
to us that you are authorized to disclose such information to us.
2. Providing Your Personal Information to Us: When you or your Dealer complete an application
form or otherwise open an account with Mackenzie, you are providing personal information to
Mackenzie, including, where applicable, personal information concerning your spouse and/or
beneﬁciary, in order to:
A. make an investment;
B. provide instructions about an investment you have made; or
C. receive information related to an investment you have made.
Mackenzie collects this personal information, holds it in your client record, uses it, and discloses
it for the purposes identiﬁed in this Notice.
3. Collecting, Holding, Using, and Disclosing Personal Information in Your Client Record:
Mackenzie may collect, hold, and use the personal information in your client record as well as
collect personal information from and disclose personal information to the third parties identiﬁed
in paragraph 4 for the following purposes:
A. identifying you and ensuring the accuracy of information contained in your client record;
B. establishing and administering your account, determining, maintaining, recording, and
storing account holdings and transaction information in your client record;
C. executing transactions with or through Mackenzie including transferring funds by electronic
or other means;
D. providing you and your Dealer with account statements, transaction conﬁrmations, tax
receipts, ﬁnancial statements, proxy mailings, registered plan notices, and other information
which you or your Dealer may request as needed to service your account;
E. verifying information previously given by you with any other organization when necessary
for the purposes provided in this Notice;
F. processing pre-authorized debit transactions;
G. collecting a debt owed to Mackenzie;
H. engaging in the ﬁnancing or sale of all or part of our businesses, reorganizing our businesses,
and obtaining and submitting insurance claims; and
I. meeting legal and regulatory requirements.
4. Third Parties:
A. Mackenzie may collect your personal information for the purposes identiﬁed in this Notice
from third parties such as your Dealer, other companies in the Mackenzie Group of Companies,
other ﬁnancial institutions and mutual fund companies, and from third parties who represent
that they have the right to disclose the information.
B. Mackenzie may transfer your personal information for the purposes identiﬁed in this Notice
to our service providers, such as account statement preparation and mailing companies,
courier companies, imaging companies, and document storage companies. When Mackenzie
transfers personal information to our service providers, we ensure by contractual means
that the transferred personal information is used only for the purposes for which the service
provider is retained and is protected to the same degree as it is when in our possession. We
may use service providers located outside of Canada, and where we do, personal information
may be disclosed in accordance with the laws of the jurisdiction in which the service provider
is located, including to the government in that jurisdiction and its agencies.
C. Mackenzie may disclose your personal information to third parties where permitted or
required by law, such as disclosure for tax purposes to the Canada Revenue Agency.
D. Mackenzie may disclose your personal information for the purposes identiﬁed in this Notice
to third parties such as your Dealer, third party service providers, data-processing ﬁrms,
other companies in the Mackenzie Group of Companies, other ﬁnancial institutions and
mutual fund companies, and group plan administrators. If you wish to withdraw consent
to the continuation of this type of information sharing or discuss the implications of such
withdrawal, please contact us. Your decision to withdraw consent may prevent Mackenzie
from providing or continuing to provide products and services to you because the disclosure
to third parties is a necessary part of making the product or service available to you.
5. Using Your SIN: By law, Mackenzie is required to use your SIN when submitting tax reports to the
Canada Revenue Agency. We may use your SIN as an identiﬁer for reasons such as consolidating
your holdings so that fees associated with your account are reduced or are not charged more
than once, or that your mailings are delivered in one envelope or are not duplicated. Also, we
may share your SIN as a unique identiﬁer for the purposes identiﬁed in this Notice to third
parties such as your Dealer, group plan sponsor, and third party service providers. If you have
any questions or concerns about the use of your SIN please contact us.
6. Location of Your Client Record: Your client record is kept in electronic, microﬁlm, or paper
format primarily in Toronto, but it may also be kept in other Canadian locations. To request
access to your client record, please contact us.
7. Changes to Your Personal Information: Please inform Mackenzie promptly of any change in
the personal information that you have provided.
8. Right to Access and Rectify Personal Information: You are entitled to access, through a
written request, the personal information contained in your client record, subject to limited
exceptions set out in law. You may verify this personal information and request that any inaccurate
information be corrected. To access and correct your personal information, please contact us.
9. Resolving Your Questions and Concerns: If your concerns about access to and/or the correction
of your personal information have not been resolved to your satisfaction, or if you have any
questions or other concerns about our management of your personal information, you can
contact the Privacy Compliance Ofﬁcer, Mackenzie Financial Corporation, 180 Queen Street
West, Toronto, Ontario, M5V 3K1. You may also send an email to privacy@mackenzieﬁnancial.
com. If after contacting the Privacy Compliance Ofﬁcer your question or concern has not been
resolved, we can direct you to the appropriate federal or provincial Privacy Commissioner.
Mackenzie Client Services:
Telephone: 416-922-3217 or 1-800-387-0614
Revised: January 2012
AP1013 03212 11/16
Queen Street West,
Toronto, ON MV K