Transaction Submission Instructions
All transactions require the completed paperwork from the Investment Provider company. The Transaction Information (TI) form provides important
information regarding your request and is vital to ensuring proper processing.
Important: If your rollover or withdrawal request is due to the qualifying event of separation from service, your termination date must be verified by your employer.
Contract Exchanges
As of January 1, 2009, participants may only exchange their accounts among the authorized providers in the employer’s 403(b) Plan.
After verifying that the selected new provider is a current authorized provider, you must complete any forms required by the provider (usually supplied by the new investment provider), as well as
a TI form. All completed forms should be submitted to TSACG for processing.
1
ORP
Optional Retirement Plan: An optional defined contribution plan available to specific state employees in lieu of the standard state retirement plan.
Return Method
Participants should fax to TSACG all investment provider paperwork and the TSACG TI form. All paperwork, upon approval, will be mailed or faxed as directed on the TI.
Submitting Transaction Requests
All transaction requests should be faxed to TSACG for processing:
Fax: 1-866-741-0645 or 1-866-814-0622
Email: recordkeeping@tsacg.com
Mail: TSA Consulting Group, Inc., Attn: Participant Services, P.O. Box 4037, Fort Walton Beach, FL 32549-4037
Overnight Delivery: TSA Consulting Group, Inc., Attn: Participant Transactions, 73 Eglin Parkway NE, Suite 202,
Fort Walton Beach, FL 32548
TSACG wants to assist you in the most efficient manner possible. Carefully reviewing all documentation, verifying that you
have signed all necessary forms, and verifying that you have included any necessary evidence will help us to reach this
goal and avoid delays that are caused by incomplete documentation. Our customer service representatives are available to assist you at
1-888-796-3786, option 4 or recordkeeping@tsacg.com
.
Transaction Requested Forms needed for Processing
Cash Distribution/Withdrawal—Requires a
distributable event (i.e., age eligibility, separation
from service, or death)
1. Completed Investment Provider company paperwork.
2. Completed TI form, which includes completion of page 1 of this document.
403(b) Hardship Withdrawals
1.Completed Investment Provider company paperwork.
2.Completed 403(b) Hardship Withdrawal Disclosure form located online at
https://www.tsacg.com/individual/plan-transactions/
3. Evidence of expenses equal to or more than the amount requested.
4. Completed TI form, which includes completion of page 1 of this document.
Guidelines for a Hardship Withdrawal can be found online at
https://www.tsacg.com/individual/plan-transactions/
457(b) Unforeseen Emergency
Withdrawals
1.Completed Investment Provider company paperwork.
2.Completed 457(b) Unforeseen Emergency Withdrawal disclosure form located online at
https://www.tsacg.com/individual/plan-transactions/
3. Evidence of expenses equal to or more than the amount requested.
4. Completed TI form, which includes completion of page 1 of this document.
Rollovers (into and out of the Plan)
1. Completed Investment Provider company paperwork.
2. Completed TI form, which includes completion of of page 1 of this document.
403(b)Contract Exchanges/457(b) Transfer
1. Completed Investment Provider company paperwork.
2. Completed TI form, which includes completion of page 1 of this document.
Employer-to-Employer Transfers
1. Completed Investment Provider company paperwork.
2. Completed TI form, which includes completion of page 1 of this document.
Purchase of Service Credit Transfer
1. Completed Investment Provider company paperwork.
2. Completed State Retirement System paperwork.
3. Completed TI form, which includes completion of page 1 of this document.
Loans
1. Completed Investment Provider company paperwork.
2. Completed TI form, which includes completion of page 1 of this document.
Note: If requesting a residential loan, proof of home purchase must also be submitted.
Page 2 of 2
TSACG is not responsible for transaction requests submitted to a
misdialed fax number resulting in personal and private information being
sent to a wrong location. Please check the fax number carefully before
sending transactions to TSACG.