Fillable Surface water drainage - household 2021/2022 (United Utilities)

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Surface water drainage - household 2021/2022 (United Utilities)

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Saving for a rainy day
It always seems to be raining in the North West. So
it’s good news that our vast network of underground
sewer pipes help to drain away the drops!
Part of your water bill pays for us to take away the
rainwater that falls onto your home – including
your roof, your driveway and your path. You’ll nd
this charge itemised on your bill, under the heading
rainwater removal.
Some properties, however, are drained naturally.
The rainwater ows directly into a brook, stream,
or a soak-away, without ever entering the sewer
system. If your home ts this description, you could
qualify for a welcome reduction in your bill.
Does your home fit the bill?
To qualify for money o your bill, you need to prove
that the rainwater that falls on your home (including
your roof, drive, patio, yard etc.) drains directly into
the ground, or a watercourse such as a brook or
stream, or a soakaway – without ever entering our
sewer pipes.
You’ll need to carry out some detective work to
nd out for sure. There’s plenty of information at
unitedutilities.com/surface-water-drainage to
help you.
If the rainwater does enter our pipes at any point on
its journey – even very briey – a reduction in your
charges won’t be possible.
To summarise, you could be entitled to a reduction
in the following circumstances:
(i) If none of the surface water from your home
enters into the public sewer (for example, all
your surface water drains to a soakaway or
watercourse) then no charge will be made for
surface water drainage.
(ii) If some of the surface water from your home
goes directly to a watercourse (not via the public
sewer) and you pay a third party for its disposal,
the charge for surface water will be reduced by
the amount you pay to the third party (up to a
maximum of the amount we charge you for that
part of our service).
Unfortunately, you won’t be entitled to a
reduction if:
• Any proportion of your surface water drains to
the public sewer
• Only part of your surface water goes to a
soakaway with some surface water still draining
to the public sewer.
• You have re-directed your roof drainage into
water butts.
• You drain to a watercourse, brook or stream via a
public sewer.
• You have any rainwater harvesting systems
installed at your home (for example, you use
rainwater to ush your toilet cistern).
Think you could be eligible? Then please ll in the
attached application form, and don’t forget to draw
us a picture in the space provided. This will help us if
we need to visit to carry out a test to check whether
your home drains to the public sewer.
How much could you save?
If you have a water meter, the maximum reduction
in your wastewater charges for 2021/2022 would be
£69.64.
If you don’t have a water meter, your charges are
calculated using the rateable value of your home so
it’s dicult to give an exact amount. However, the
reduction in your wastewater charges for 2021/2022
would be approximately 28%.
The reduction in your surface water charges will
apply from the date you moved into your home,
going back a maximum of six years.
Once the changes to your bill have been
made, they will apply automatically each year.
However, please do let us know if you make any
subsequent alterations which aect your drainage
arrangements.
United Utilities
Customer Service Centre
PO Box 50
Warrington
WA55 1AQ
unitedutilities.com/
surface-water-drainage
If you have a meter call
0345 672 2999
If you don’t have a meter
call 0345 672 2888
Opening hours:
8am - 8pm Mon - Fri;
8am - 4pm Sat
For further
information
Surface water drainage -
household 2021/2022
Examples showing surface water drainage
The two diagrams below show where surface water currently On the attached form you are asked to provide a drawing to show
drains to. In example 1, you would be eligible for a discount as where your surface water drains to - we recommend you refer to
no surface water drains to our sewer network. In example 2, you the diagrams below so have a good understanding of what you
wouldn’t be eligible as some of the surface water drains to our need to show on your own example.
sewer.
Example 1
This customer MAY be entitled
Rainwater from
to a reduction in surface water
the roof drains
drainage charges
to a soakaway
Grid captures surface
water from paving areas
and discharges this
directly to a local water
course. Alternatively it
could drain this water to
the soakaway.
Rainwater from
the roof drains
to a soakaway
in the garden
Property boundary Property boundary
Soakaway
Public sewer
in the garden
Example 2
This customer is NOT entitled
to a reduction in surface water
drainage charges
Property slopes toward the
road allowing surface water
to enter the public sewer in
highway gulley/drain
Highway
gulley
Public sewer
Property boundary
Surface water
drains from roof
to a water butt
Surface water drains from paving
areas into the public sewer
Surface water drains from
roof into the public sewer
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Property boundary
Your questions answered
If I am eligible, do I need to apply every year?
No, your charges will be amended automatically each year. However,
if you make any alterations to your home, or existing drainage, please
let us know.
(Please note: if you pay a third party to dispose of your surface water
you will need to reapply each year).
My neighbour has recently received an allowance, will I be entitled
to one?
Each claim is assessed on an individual basis. For further information
please visit our website unitedutilities.com/surface-water-drainage
If my claim for surface water drainage is allowed, will the highway
drainage charge also be removed?
Unfortunately we cannot oer a reduction in your highway drainage
charge. Rainwater drains to our public sewer network from roads
and highways, which we then collect and treat before discharging
back into rivers and the sea. Since we all benet from this service,
all our wastewater customers must pay this charge, regardless of
whether or not we have reduced the surface water drainage part of
your charges.
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Application to reduce surface
water charges for household
customers 2021
/2022
Please complete the form and return it to the address shown below.
Important: any reduction in your surface water charges will apply from the date you moved into your home, going back a
maximum of six years.
Title (please tick)
Mr Mrs Miss Ms Other (please state)
Full name
Address
(including postcode)
Daytime telephone number
Evening telephone number
Mobile telephone number
Email
Customer account number
(shown on top of your bill)
Type of property (please tick)
Detached house Semi-detached house Terraced house
Bungalow Flat Link detached
Other (please specify)
Approximate year built
If your property is a flat, office or other property with a shared
roof, where does the surface water from the roof drain to?
Does your property have a soakaway?
Yes No
Do you pay a third party to dispose of your surface water via a watercourse?
Yes No
If Yes, please confirm the name of the third party and how much is paid to them per annum below:
Name of third party:
Cost paid per annum to third party :
To help us consider your application, please draw a diagram overleaf of your house, garden/yard showing where your surface water
drains to. If you have a soakaway please include its approximate position.
Declaration (please tick each statement)
I will notify United Utilities if my drainage arrangements change.
I agree to allow a representative of United Utilities to visit my home to check my current drainage arrangements.
I have read the information contained in this leaflet and on the website at unitedutilities.com/surface-water-drainage and I
confirm all details provided are correct.
Signature
Date D
D M M Y Y Y Y
click to sign
signature
click to edit
’
I ~.united
\::, Utilities
Water for the North West
Diagram of your property showing where the surface water drains and the position of a soakaway (if you have one) or watercourse
if you drain directly to that.
Please enclose all supporting documentation and send it with this form to:
United Utilities, Customer Service Centre, PO Box 50, Warrington WA55 1AQ
About us
Un
ited Utilities is the North West’s water company. We keep the taps flowing and toilets
flushing for seven million customers every day. From Crewe to Carlisle, we work hard
behind the scenes to help your life flow smoothly.
United Utilities Water Limited, Haweswater House, Lingley Mere Business Park, Lingley Green Avenue, Warrington WA5 3LP.
Registered in England and Wales. Registered Number 2366678.
01/21/SD/8814-6247a
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Completed 7 June 2021

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