Fillable Student Complaints Student Complaints (Alabama A&M University)

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Student Complaints Student Complaints (Alabama A&M University)

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Policy Statement – Alabama A&M University (AAMU) is committed to continuous improvement of its non-academic support services for its students. Effective complaint resolution processes provide AAMU with valuable
opportunities to analyze recurring problems and ensure continuous development and improvement of student services and satisfaction. Whenever possible, AAMU is committed to dealing with complaints at the local level
(within the confines of the University). The complaints policy and procedures are aligned with the student handbook, “Climb The Hill to Success at Alabama A&M University,” pages 19-22.
All formal complaints should be submitted in business letter format with the appropriate documentation attached. This form is a
summarization of the paperwork.
Banner ID
Student Full Name
Student Email
UG
GR
Major and Concentration (if applicable)
Advisor
PROCESS SUMMARY
COMPLAINT
RESOLUTION
Step 5
If Step 4 is not sufficient, the
student may submit a written
appeal to the Vice President who
will render a decision based on all
the evidence presented. Only the
President of the University may
overturn this decision.
No further action required
Further action required
Recommendation/Decision:
________________________________
Signature – Student Date
______
__________________________
Signature – Provost Date
Step 4
If Step 3 is not sufficient, the
student may submit a written
appeal to the relevant Associate
Provost who will render a decision
based on all the evidence
presented.
No further action required
Further action required
Recommendation/Decision:
______
__________________________
Signature – Student Date
______
__________________________
Signature – Assoc Provost Date
Step 3
If Step 2 is not sufficient, the
student may submit a written
appeal to the Dean who will
render a decision based on all the
evidence presented.
No further action required
Further action required
Recommendation/Decision:
______
__________________________
Signature – Student Date
______
__________________________
Signature – Dean Date
Step 2
If Step 1 is not sufficient, the
student may request an
independent review by the
Department Chair. The Chair will
either support the original
decision or provide an alternative
resolution.
No further action required
Further action required
Recommendation/Decision:
______
__________________________
Signature – Student Date
______
__________________________
Signature – Chair Date
Step 1
When an issue arises, the student
should first meet with their
instructor. Students have three
options for proceeding – take no
further action – make comments/
suggestions re: issue – make a
formal complaint (step 2).
No further action required
Further action required
Recommendation/Decision:
______
__________________________
Signature – Student Date
______
__________________________
Signature – Instructor Date
Office of Academic Affairs
Alabama A&M University
Student Complaint Form
Rev.
06/2018
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Completed 27 July 2020

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