Fullerton College
Student Complaint Procedure
Definitions
Informal Complaint: The student shall resolve the issue directly with the faculty or staff
member directly involved. If a student is uncomfortable speaking to the faculty or staff
member, they have the right to have someone accompany them throughout the process.
Formal Complaint: This procedure is recommended for general serious or ongoing
complaints or concerns regarding Fullerton College faculty, staff, services, instruction,
and/or classes. Any and all complaints should be addressed as soon as the issue
arises. Grade appeals follow the Grade Appeal Process.
Students should refer to the Fullerton College Catalog for the specific process for
resolving student to student conduct, grade appeal and sexual harassment issues.
Procedures
Informal: Students shall resolve the issue directly with the faculty or staff member
involved. Students uncomfortable speaking to the faculty or staff member have the right
to have someone accompany them throughout the process.
Formal:
1. It is the student’s responsibility to initiate the process. The college has a legal
responsibility to deal directly with the student. Forms will be available in
Division Offices.
2. Student should set up an appointment with the appropriate Dear or Director
and submit the designated Complaint Form.
3. If the student feels the issue in not resolved or if the complaint concerns the
Dean or Director, the student can ultimately contact Fullerton College’s Vice
President of Student Services or the Vice President of Instruction. Both offices
are located on the first floor of the 100 building.
4. The student will be notified in writing after each formal step using the Student
Complaint form available in Division Offices.
5. If the student’s complaint is not resolved, the student may file a formal
complaint at the state level at
http://californiacommunitycolleges.cccco.edu/complaintsform.aspx
