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THE CARE CERTIFICATE WORKBOOK

Health and

Safety

The CARE CERTIFICATE

Standard

What you need to know

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Health and

safety

Legislation relating to

general health and safety

in health and social care

The main reason for health and

safety legislation is to protect

people at work and those who

are affected by work activities.

Legislation (that is, laws) is made so that everyone in society knows which behaviours are

acceptable and which are not. Laws cover all aspects of our lives including protecting the

health and safety of people at work and those affected by work activities including those

who receive care and support.

Legislation

This term is used to describe laws and the process of creating statutory guidance on

the legal rules that affect people in society.

Health and Safety at Work etc. Act 1974 – sets out how employers, employees and the

self-employed must work in a safe way, giving every person on the work premises legal

duties and responsibilities. As this act is very general, subject-specific ‘regulations’ have

also been put in place to help every workplace to be safe.

www.hse.gov.uk/legislation/hswa.htm

Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013 – are

often referred to as ‘RIDDOR’. Reporting accidents and incidents is an important part of

your work in any health or social care workplace. The most serious accidents and incidents

are reportable to health and safety authorities.

www.hse.gov.uk/riddor/

The Management of Health and Safety at Work Regulations 1999 – are about how

health and safety is managed within a care workplace, including risk assessment, training

and ensuring employees receive the information they need.

www.legislation.gov.uk/uksi/1999/3242/contents/made

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The Regulatory Reform (Fire Safety) Order 2005 – sets out how every workplace must

prevent/protect against fire.

www.legislation.gov.uk/uksi/2005/1541/contents/made

Control of Substances Hazardous to Health Regulations (COSHH) 2002 – are

designed to protect people from hazardous substances - that is, any substance that

can cause harm or ill health.http://www.hse.gov.uk/coshh/

The Manual Handling Operations Regulations

1992 – cover the transporting or supporting of

any load (including people) and how to carry this

out safely and prevent injury.

www.hse.gov.uk/msd/pushpull/regulations.htm

The Provision and Use of Work Equipment

Regulations (PUWER) 2002 – set out how any type

of equipment is to be used safely. Work equipment

needs to be checked and maintained regularly and

employees trained in its safe use. In a care or health

setting, ‘equipment’ includes not only specialist

devices like lifting aids, but also everyday

things such as televisions.

www.hse.gov.uk/work-equipment-machinery/puwer.htm

The Lifting Operations and Lifting Equipment Regulations 1998 (LOLER) have

specific requirements relating to work equipment which is used for lifting and lowering

people or loads.

www.hse.gov.uk/work-equipment-machinery/loler.htm

Health and safety policies and procedures agreed with the

employer

Most employers have a health and safety policy which sets out how they will protect

everyone who is affected by their business, including employees, visitors, contractors and

individuals who access services. Even if your role involves working in the private homes

of individuals you need to know what health and safety legislation applies there. Ask your

manager about policies that are in place to support your health, safety and wellbeing in all

the places in which you work.

What all policies and procedures have in common is to tell everyone how to do something

or what must be in place to make sure all people are safe.

Policy

A policy is a formal course of action that

everyone must follow.

Procedure

A procedure is the way in which a task

must be completed or carried out.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Examples of procedures can include:

 how to store and give out medication

 how to provide personal care

 how to lift and carry loads

 what to do in the event of fire

 what to do to provide first aid

 how to handle soiled bed linen.

Policies must give clear instructions so that everyone is kept safe and no one is harmed

through the work that is being carried out. You must familiarise yourself with your own

workplace health and safety policy and procedures.

Who is responsible for health and safety in your workplace?

Health or social care worker

As a health or social care worker, you are responsible for taking reasonable care of

yourself and others in the workplace. You need to follow the policies and procedures of

your employer and not act in a way which will cause an accident or ill health to yourself or

others. You will probably work with a number of individuals who all have different needs

and who require different types of care and support. Any task you do whilst at work,

must not put them at risk.

An example of how you can take reasonable care of those within your workplace would

be to report anything that could cause someone to trip or fall, like a frayed carpet or a wet

floor, and take any action that you are asked to do.

Others

Others could include anyone who could be affected by what you do including your

colleagues, the individuals you support and their friends and family or other visitors.

Employer

The employer has many legal responsibilities; these are likely to be carried out by line

managers. Their overall responsibility is to ensure the health, safety and welfare (or well

being) of all employees. The employer must make sure that this happens by putting in

place policies and procedures and ensuring there is enough time and money to put safety

at the centre of all tasks. Employers must provide:

 a safe place to work

 necessary training and

 appropriate and safe work equipment.

Others in the workplace

Health and safety at work is everybody’s business; that means others in the workplace

have a duty too. Everyone in the workplace should avoid any actions that could harm

others, act respectfully and not cause any damage to property. You should always report

any known health and safety hazards that might affect others.

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Health and safety tasks that require special training

There are a number of activities that you must not carry out until you have received special

training. Usually such training would include some practical elements and assessment by

a competent trainer. These activities include:

 Use of equipment such as hoists and lifts to move people and objects safely: each

piece of equipment that you will use will have instructions for safe use.

 Medication: there is legislation and guidance that controls the prescribing,

dispensing, administration, storage and disposal of medicines.

 Assisting and moving: it is essential that you know about safe moving and handling

so you don’t hurt yourself or the individual.

 First aid: this is the immediate assistance given to someone who has been injured

or taken ill before the arrival of qualified medical assistance. If you have not been

trained you should get help from a qualified first aider or call an ambulance. You

should not attempt first aid without training as you could make their condition or

injury worse. However, you should also know your ‘basic life support’ duties

(see Care Certificate standard 12).

 Emergency procedures: for emergency

situations such as fire, explosion, flood,

building damage, etc.

 Food handling and preparation: this

will help you to prepare food that

is safe for individuals to eat and stop

you from causing food poisoning.

Working in unsafe ways, ways that have not been

agreed with the employer and without appropriate

training can mean that you are putting yourself, the

individuals you support and others at risk of harm.

Competence

To make sure that you are keeping the individuals you support as safe as possible,

you should only undertake certain activities once you are competent to do so.

Additional support and information about health and safety

There may be times when you feel you need to know more about how to prevent accidents

or ill health. Your employer may already have lots of information or procedures so ask your

manager if you can look at these and discuss them.

Also, the workplace may have a designated health and safety person who can help you to

find information or answer a question. Health and safety law posters (displayed in

the workplace) or leaflets (provided to each individual) are other ways of gaining more

knowledge. Additional support and information can be found on the Health and Safety

Executive (HSE) website.

www.hse.gov.uk

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Accidents and sudden illness

Accidents are caused by the risks found in the particular workplace. Risk assessments

should be available which identify all the potential risks and steps to reduce the likelihood

of them happening.

Potential accidents could include:

 slips and trips

 falls

 sharps injuries (an incident in which a sharp object e.g. needle, blade, broken glass

or cannula penetrates the skin)

 burns and scalds

 injuries from operating machinery or specialised equipment

 electrocution

 accidental poisoning.

As well as injuries arising from accidents, the nature of health and social care means that

individuals may have existing conditions which can cause sudden illness. You may be

faced with sudden illnesses including:

 diabetic coma

 epileptic seizure

 fainting (this might also be caused

by an accident)

 bleeding (after an operation, or such

as a nosebleed, as well as from

an accident)

 stroke

 heart attack.

If an accident or sudden illness happens you must ensure the safety of the individuals

concerned and everyone else who may be affected. All workplaces will have a health and

safety procedure to outline what to do in an emergency and you must ensure that you

are familiar with it. You must also be familiar with the individual’s care plan, for example if

they are known to have a condition that could lead to sudden illness, and how you should

respond.

First aid

There are three levels of first aid training: first aider, emergency first aid at work and

appointed person. If you have not received training in any of the levels, you should not

attempt any form of first aid, but must seek help immediately. Without specialist first-aid

training, you should not attempt first aid as you could make the injury or condition worse.

For example, moving someone into the recovery position could make a neck or spinal

injury worse.

‘Basic life support’ is different from ‘first aid’. You need to be assessed in basic life support

as part of the Care Certificate, see standard 12.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

In emergency situations:

 remain calm and send for help by shouting, phoning or

finding someone

 observe the individual, listen to what they are saying, try

to find out what happened and reassure them, but do not

move them unless it is absolutely necessary for safety

 stay with the injured or sick individual until help arrives,

observing and noting any changes in condition, as you

will need to tell relevant medical staff or others what you

have seen

 do as little as you need to do in order to keep the casualty

stable and alive until qualified help arrives (see basic life

support in Care Certificate standard 12)

 complete a full written report and follow the agreed ways

of working to inform managers, carers or family members

who need to know.

Risk assessment

A risk assessment helps the individual to have their choices met in the safest possible

ways. Risk assessments are not only a legal requirement, they also provide clear guidance

and information on how to keep people safe and prevent danger, harm and accidents.

They identify hazards in a workplace, evaluate the level of risk and put in place measures

or procedures to reduce the risk.

There are five steps to a risk assessment which you will need to understand:

1. Identify the hazards of an area, a specific task or situation.

2. Identify those who may be harmed, such as individuals being supported, visitors,

other workers and contractors.

3. Evaluate the risk by looking at what methods are in place to control risks or reduce

them.

4. Record the findings of the risk assessment to help to remind everyone of what the

risks are and how to reduce them.

5. Review and modify the risk assessment if and when changes happen to the tasks

or workplace. Changes may increase risks or reduce them.

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Hazard

This is something with the potential to

cause harm. For example soiled bed

linen or clothing, spillages of bodily fluids

and assisting people to move.

Risk

The likelihood of the hazard causing

harm. For example picking up an

infection from soiled bed linen, slipping

on fluids from spillages or trapping

injuries from using a hoist.

Reporting health and safety risks

The most important part of hazard reporting is that you act quickly and tell a manager or

supervisor who can take action to prevent an accident or harm. It is a legal requirement

that you do this. Once a hazard is identified, a risk assessment needs to be carried out.

You should be familiar with your agreed ways of working for reporting health and safety

risks.

Agreed ways of working

This refers to the organisation’s policies and procedures. This includes those less

formally documented by individual employers and the self-employed, and formal

policies such as the Dignity Code, Essence of Care and Compassion in Practice.

Moving and assisting

Your role may include moving and assisting people and will certainly involve moving and

handling objects. There are laws specifically about tasks that involve lifting, putting down,

pushing, pulling, carrying or moving by hand or bodily force. These tasks are governed, in

particular, by the last three regulations in the list of legislation at the start of this standard in

this workbook.

Some work roles require the use of assisted beds and hoists to help with moving and

assisting individuals. You must have proper training before using this equipment, to ensure

that you use it properly and do not injure yourself or the individual. Other tasks that require

training and an assessment of competence include:

 supporting an individual to transfer from a bed to a chair

 helping with daily assisting routines like bathing

 moving on and off the toilet.

You should always carry out moving and assisting tasks in the agreed ways found in your

policies and procedures and the individual’s care plan.

Over a third of injuries in the workplace, which lead to time off work, are due to moving

and handling. It is extremely important that specialist training on moving and handling is

provided. This will prevent accidents and minimise the likelihood of injury to the individuals

you support, yourself and others.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Medication and healthcare activities and tasks

Some of the people you support may use medication and require support to store and take

it correctly. Others may be able to manage their own medication safely. Individuals who

can manage their own medication safely should be encouraged to do so as this promotes

their independence and makes mistakes less likely to happen. Information about the

support each person requires will be included in their care plan.

Whenever you are dealing with medication you need to be aware of the main points of

agreed procedures about handling medication:

 Ordering: the process should be quick and efficient.

 Receiving: a list of medication ordered should be checked against that received.

 Storing: controlled drugs (CDs) must be stored in a locked cupboard or might be

kept by the individual if self-administering.

 Administering: ensure the right person receives the right dose of the right

medication at the right time.

 Recording: use the medicine administration record (MAR) which charts the

administration of drugs. Make sure the records are clear.

 Transfer: medication has to stay with the individual as it is their property, so if they

are transferred the medication goes with them. (‘Staying with’ includes being kept in

a locked cupboard if necessary.)

 Disposal: return unwanted medication to a pharmacy. Care homes must use a

licensed waste management company.

It may be that your role does not require you to work with medication and therefore you

won’t be required to undertake any specialist training. However, it is important to know

what your employer’s ways of working are.

Tasks like cutting or filing fingernails or toe nails, continence maintenance and assisting

with medication can be carried out only if they have been written in the individual’s care

or support plan. That’s why it is vital that the individual’s needs and wishes are agreed

and clearly written down as a care plan, so all workers know when and how to provide

support for that particular person, as well as whether the person has the mental capacity

or mobility they need to manage themselves.

You always have to obtain the individual’s consent before carrying out healthcare tasks

or assisting with medication.

Detailed policies and procedures about handling medication

Appropriate training must be provided for health and social care workers who are required

to provide medication.

You are not allowed to remind about, assist with or give individuals their medication

or carry out related healthcare tasks unless it is part of your role and until you have

completed and satisfactorily passed the appropriate training. This applies to inhaled

medication, any medication that needs to be swallowed, medical creams or ointments,

drops, cutting or filing nails or prompting or helping with injections (for example EpiPen).

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Hazardous substances in your workplace

Hazardous substances found in a

health and social care environments include:

 cleaning materials

 disinfectants

 body fluids

 medication

 clinical waste such as dressings

 contaminated clothes, towels and bed linen.

These substances can enter the body via inhalation (breathing in), ingestion (swallowing),

injection (needle stick) or absorption (through the skin). For all products you use, read the

hazard information found on the label; this will inform you about their hazards and help you

to keep yourself and others safe.

Dealing with hazardous substances

The workplace must have a secure and specific area especially for the storage of

hazardous substances.

Some hazardous substances should only be handled when the worker is wearing personal

protective equipment (PPE). Your employer will have policies and procedures which set

out when PPE should be worn which will normally include handling clinical waste and

some chemicals.

You must always work within agreed ways to protect your own health and wellbeing as well

as those around you.

Consent

This means to get the

individual’s permission.

Cleaning products and

disinfectants should be kept

in their original containers as

these give the manufacturer’s

instructions for correct usage.

These instructions must always

be followed. An individual may

choose to transfer products

out of their original containers

in their own home. For your

own safety You should only

use products that are in their

original containers.

Identifiable human

tissue must always

be incinerated. Other

biological waste needs

to be put in orange

or yellow bags and

disposed of separately

from household waste.

Local authorities may

arrange a separate

collection for this type of

waste from individuals’

own homes.

Body fluids such

as blood, urine,

vomit and faeces

must be cleaned

up immediately.

Disposable items

used for cleaning

the spills, such as

paper towels and

gloves, should be

disposed of as

clinical waste.

Except in emergency, you should not carry out any actions that are not covered by the

individual’s care plan (but remember it is always part of your job to work with your manager

to help individuals change their care plan if necessary). As legislation on medication and

related tasks is forever changing, you need to keep yourself up to date with current laws

and guidance from NICE and from your employer.

https://www.nice.org.uk/guidance/service-delivery--organisation-and-staffing/medicines-

management/medicines-management--general-and-other#pathways

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Clinical waste includes contaminated

waste such as used dressings and

contaminated personal protective

equipment. This waste should be put

into bags which identify it as potentially

harmful (these are usually yellow or

orange) and stored securely until it can be

disposed of as set out in the procedures

for your workplace. Many local authorities

will arrange safe collection of clinical

waste from individual’s homes if it has

been assessed as clinical waste by a

community healthcare professional.

Some contaminated clinical waste

can pierce the skin and should

be stored in sharps bins rather

than bags, to protect workers from

injuries. You must follow

the agreed ways of working. If

supporting a person in their own

home, be familiar with any risk

assessment for disposing of sharps

there. Sharps should normally be

returned, in an approved sharps

box, to the place they were

prescribed.

Linen which has been contaminated with body

fluids should ideally be washed immediately if

you are supporting a person to live in their own

home. In the health and social care workplace it

should be placed in identifiable bags and placed

in a hot wash, separate from other linen.

There will be agreed ways of working, which

may vary from person to person, for washing

clothing.

Waste is considered

hazardous if it is potentially

harmful to humans or the

environment. Disposal must

be done in a way that avoids

any danger or harm. Your

employer will have procedures

in place for the storage and

disposal of hazardous waste.

Fire safety

Fires are a hazard in any workplace and can lead to injury or death.

Basic fire prevention measures include:

 No smoking or naked flames within the building.

 Do not have fire doors propped open as this will

increase the speed at which a fire spreads in a building.

 Do not allow waste to accumulate which could provide

fuel to a fire.

 Check escape routes are not blocked and keep them

clear of furniture or boxes.

 Check that appliances and plugs are turned off to help

prevent an electrical fire from starting.

If you are supporting someone in their own home these measures may not apply. You

can support individuals to get advice to make their homes safer but you must respect the

choices that they make; for example they may choose to smoke or not to have smoke

alarms. (See also Care Certificate standards 3 and 9 on supporting independence and

managing risk.)

THE CARE CERTIFICATE WORKBOOK STANDARD 13

A workplace will have their own specific procedures and actions to be taken in the event

of a fire and you must make sure that you familiarise yourself with these procedures. If

you work in someone’s home make sure you familiarise yourself with escape routes and

agree with your employer what you would do in the case of a fire. Sometimes there may

be increased risks in an individual’s home that you need to be aware of; they may choose

to smoke for example.

Working safely and securely

In order to stop intruders and prevent individuals from becoming victims of crime, good

security measures are important. Your organisation will have security procedures in place,

so ensure you familiarise yourself with them. Your employer may also have guidance or

advice about safe working. Ask you manager about this.

Examples of security measures include:

 challenging any strangers you find on the premises or in restricted areas

 requiring visitors to secure premises to sign a visitor book

 setting alarms where they are fitted

 checking the identity of individuals who ring and ask for information.

If your workplace is small, outside doors should be locked and fitted with a door bell to

ensure no unauthorised access. Never let in visitors or give out information unless you

have consent to do so.

If you are working in an individual’s home you can support them to get advice about how

to make their home more secure, for example by accessing information on the internet

https://www.ageuk.org.uk/information-advice/care/home-safety/

Signs and indicators of stress in yourself and others

Stress, depression and anxiety lead to millions of lost working days. Stress can be both

positive and negative. Some pressures and challenges are good as they can help us to

work more effectively, but negative stress such as undue pressure, overwork or

difficult working conditions can affect our wellbeing and cause illness. Challenging events

themselves are not the root cause of stress; it is the way that we see and think about the

event or challenge that leads to feeling stressed.

Stress

Work-related: Stress is defined by the Health and Safety Executive (HSE) as:

‘The adverse reaction people have to excessive pressures or other types of demand

placed upon them’.

THE CARE CERTIFICATE WORKBOOK

The signs and indicators of stress can be separated into different categories:

 psychological or emotional – anxiety, anger, depression, low self-esteem, feeling

helpless, sensitivity or tearfulness, irritability and indecisiveness

 physiological or physical – heart palpitations, stomach complaints such as irritable

bowel syndrome, uneasiness and tension

 behavioural – aggression, increased substance misuse such as smoking or alcohol,

sleeping more or less, changes in eating patterns and changes to mood and

consequent behaviour impacting on relationships and work.

The circumstances and situations that can trigger stress vary from person to person. Some

people can take on lots of pressures and demands before they will show signs of stress

whereas others may be affected by situations and events more easily. This can depend on

their personality, their ways of coping with stress and their personal history.

Stress triggers may include:

 increased demands from others in the workplace or at home

 changes in working practices or new working practices

 changes to team members

 relationship issues

 unexpected changes relating to finance, personal circumstances or work

 challenging behaviour of individuals you support

 tiredness

 getting something wrong or being criticised.

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Managing stress

We all deal with and respond to ‘stressors’ in very different ways and our reactions and

strategies for responding to them will vary greatly. Some helpful strategies to deal with

stress are:

 taking more exercise or going for a walk

 taking time out for yourself

 doing something that you enjoy

 taking a deep breath

 counting down slowly in your head

 removing yourself from a situation and taking time out

 talking through how you feel with your line manager

 attending any stress management courses or workshops available

 engaging in relaxing activities whilst away from work

 looking at your diet and substance intake, for example caffeine, and managing a

sensible intake

 undertaking self-awareness activities

 talking through your stresses with a counsellor

 talking to a human resources advisor or occupational health advisor (if available in

your organisation).

Think about the events and situations that tend to cause you to feel stressed. It is very

important to be aware of these so that you can develop positive ways of coping and

managing stress. Sometimes it might not be possible to remove the thing that causes

stress but if you develop ways of coping then you are able to take the time to look after

yourself so that the stress does not have too much of a negative impact on your health

and wellbeing. Managing stress well will reduce the negative effects on others including

the individuals you care for, your colleagues, family and friends.

THE CARE CERTIFICATE WORKBOOK

Health and

Safety

The CARE CERTIFICATE

Standard

What do you know now?

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Legislation

relating to general

health and safety

Activity 13.1a

Complete the diagram below

to identify legislation that

relates to general health and

safety in your workplace.

Identify - point out, highlight or note

down the main answers or examples

that relate to the subject.

Health and Safety

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Policy or procedure relating

to health and safety:

The main points of this policy or procedure

include:

Activity 13.1b

Ask your manager or a

senior member of staff

for your workplace health

and safety policies and

procedures, and describe

the main points below.

Describe - to describe means to create a

picture with words but not simply writing

a list of bullet points.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.1c

Complete the sections

below to outline the

person’s main health and

safety responsibilities in the

workplace.

Outline - to outline means to provide a

brief overview of the main points.

Self OthersEmployer

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.1d

Complete the diagram to

list health and safety tasks

that you should not carry out

until you have had special

training.

List - this term means to identify the

main points which can be written as

bullet points.

Health and safety

tasks that need

special training

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.1e

Choose three types of

support or information

you could use in relation

to health and safety, and

explain how to access

each one and how it could

help you.

Explain - to explain something you will

need to provide a clear account of your

understanding, including details like why

and how.

Type of support

I can access it by... It could help me by...

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Activity 13.1f,

13.4a and b

Part i)

Write a list of different

types of accidents and

sudden illness that could

occur in your workplace.

Types of accidents and sudden illnesses that may happen at work include:

List - this term means to identify the

main points which can be written as

bullet points.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.1f, 13.4a and b

Part ii)

Complete the table below to describe

three different types of accidents and

three different types of sudden illness that

could happen in your workplace.

For each one, describe the procedure

you should follow.

Accidents

If this were to

happen I would...

Sudden Illness

If this were to

happen I would...

1. 1.

2. 2.

3. 3.

Describe - to describe

means to create a picture

with words but not simply

writing a list of bullet points.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.2a

For each of the following

examples, explain why

it would be important to

assess health and safety

risks.

Example 1: Moving an individual using a piece of equipment such as a hoist or wheelchair:

Example 2: When providing personal care to an individual:

Example 3: Changing soiled bed linen:

Explain - to explain something you will

need to provide a clear account of your

understanding including details like why

and how.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.2b

Using your workplace’s

agreed ways of working,

describe how and when

you would need to report

health and safety risks that

have been identified.

Describe - to describe means to create a

picture with words but not simply writing

a list of bullet points.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.3a

Draw a line to match up

the descriptions with the

correct legislation relating

to moving and assisting.

The Manual Handling

Operations Regulations 1992

The Lifting Operations

and Lifting Equipment

Regulations 1998

The Provision and Use of

Work Equipment Regulations

1998

Set specific requirements relating to work

equipment used for lifting and lowering

people or loads

Specifically cover all movement or support

of any load by physical effort

Ensures that the equipment employers

provide is suitable and safe for its

intended use

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.3b

Complete the spider

diagram below to list three

moving and assisting tasks

that you must not carry out

unless properly trained.

Tasks I must

not carry out

until trained and

competent

List - this term means to identify the

main points which can be written as

bullet points.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.4c

Depending on your level of

training and competence,

there will be first-aid actions

that you are and are not

allowed to carry out. Fill in

the boxes below to list the

emergency first-aid actions

that you are and are not

able to undertake.

Emergency first aid actions I can do... Emergency first aid actions I must not do...

List - this term means to identify the

main points which can be written as

bullet points.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.5a

and b

Describe the key points

of your employer’s

agreed ways of working in

relation to medication and

healthcare tasks.

My workplace agreed ways of working in relation to medication are…

My workplace agreed ways of working in relation to healthcare tasks are…

Describe - to describe means to create a

picture with words but not simply writing

a list of bullet points.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.5c

There are a number of

medication and healthcare

related tasks you are not

allowed to carry out unless

you have received the

appropriate training. List

four of these tasks below.

List - this term means to identify the

main points which can be written as

bullet points.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.6a

Have a look around your

workplace and make a

list of the hazardous

substances you have found.

Complete the table below

to describe four hazardous

substances and why they

are hazardous.

Hazardous substance Why is it hazardous?

List - this term means to identify the

main points which can be written as

bullet points.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.7a

Complete the grid below to

list measures that prevent

fires from starting or

spreading. Explain for each

measure why and how it

works.

Measures that prevent fires from

starting

Measures that prevent fires from

spreading

How and why?

Explain - to explain something you will

need to provide a clear account of your

understanding including details like why

and how.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.7b

Obtain a copy of your

workplace fire procedure

or agreed ways of working

from your employer if you

work in the private homes

of individuals, and describe

the different steps to take in

the event of a fire.

Describe - to describe means to create a

picture with words but not simply writing

a list of bullet points.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.8a

Using examples from

your work, describe five

measures that are in place

to protect your own and

others’ safety and security.

Describe - to describe means to create a

picture with words but not simply writing

a list of bullet points.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.8b

Using your workplace’s

agreed ways of working

for checking identity, in the

boxes below explain how

you can ensure that no

unauthorised person gains

access to the premises or

confidential information.

Checking identity of a visitor Checking identity of a caller

Explain - to explain something you will

need to provide a clear account of your

understanding including details like why

and how.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.9a

The signs and symptoms

of stress can be separated

into three different groups.

For each group below give

three examples of possible

signs and indicators of

stress.

Psychological BehaviouralPhysiological

1. 1. 1.

2. 2. 2.

3. 3. 3.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.9b

Complete the spider

diagram below to identify

the circumstances that tend

to trigger your own and

others’ stress.

Stress triggers

Identify - point out, highlight or note

down the main answers or examples

that relate to the subject.

THE CARE CERTIFICATE WORKBOOK STANDARD 13

Activity 13.9c

Think about situations

that may trigger you to

feel stressed. Which

ways can help you to

manage stressful times

or situations? List five.

List - this term means to identify the

main points which can be written as

bullet points.

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