CSU Resource Guide for Managing Risk in Service Learning
Copyright 2011
SERVICE ORGANIZATION COMMITMENT
The organization agrees that it will meet with assigned interns or volunteer students in a timely manner and on
a periodic basis for progress reviews. The number of meetings and meeting dates will be mutually agreed upon
by both parties at the beginning of the semester.
Agrees to guide this students’ work and to submit a brief final evaluation of his/her achievement upon request.
Agrees to discuss any concerns about the service learner’s performance with him/her directly, and with the course
supervisor, SCS staff member or other appropriate university personnel as necessary.
Agrees to hold the California State University, Fresno, its employees and agents, free and harmless from any claims
and causes of action resulting from our voluntary participation in this program. We also agree to provide general
work site orientation, supervision and make every reasonable effort to provide a safe working environment. We
understand that we are accepting the student as a volunteer, that we are not responsible for providing wages, but
agree to assist California State University, Fresno by certifying that the student completed the minimum hours of
community service required by the service learning course.
The organization will provide the necessary business background and current operational information for the
Fall Semester no later than the end of September and for the Spring Semester no later than mid-February to
assist the students in conducting a thorough and objective analysis of the current state of the business and,
based on that analysis, develop a Marketing-Related Action Plan. This is to include organizational structure,
financial statements, budgets, etc.
Site Supervisor Signature: _______________________________________________ Date:_________
Faculty Signature: _____________________________________________________ Date: ________
STUDENT COMMITMENT
Provide professional assistance to organizations to develop and impalement “Service Learning Plan”.
Meet regularly and professionally, as required, to provide progress reports and obtain necessary feedback from
the organization during the development and implementation of the Service learning Plan” Plan.
Provide the organization with a copy of “ Group Final Report” .
Keep the information provided by the non-profit organization confidential and use it only for the purpose of
academic learning and the development of the Marketing-Related Action Plan for that organization.
The Student agrees to abide by the following Guidelines and Limitations
Ask for help when in doubt: Your site supervisor understands the issues at your site and you are
encouraged to approach him/her with problems or questions as they arise. He/She can assist you in
determining the best way to respond to difficult or uncomfortable situations. Feel free to contact your
professor or the service learning office with questions concerning your placement.
Be punctual and responsible: Although you are volunteering your time, you are participating in the
organization as a reliable, trustworthy and contributing member of the team. Both the administrators and
the person(s) whom you serve rely on your punctuality and commitment to completing your service
hours/project throughout your partnership.
Call if you anticipate lateness or absence: Call the site supervisor if you are unable to come in or if you
anticipate being late. Be mindful of your commitment, people are counting on you.
Respect the privacy of all clients: If you are privy to confidential information with regard to the person(s)
with whom you are working (i.e. organizational files, diagnostics, personal stories, etc.). it is vital that you
treat it as privileged information. You should use pseudonyms in your course assignments if you are
referring to clients or the people you work with at the service site.
Show respect for the community-based organization you work for: Placement within community
programs is an educational opportunity and a privilege. Keep in mind, not only are you serving the
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