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Collecting your information
We collect your personal information, so we can provide income support, NZ Super or Veteran’s Pension, Student
Allowance, or Loans and connect you with employment, education and housing services. We do this under various
Acts, which are all listed on our website at workandincome.govt.nz/privacy
• To help us do this, we collect information about your identity, your relevant history, and your eligibility for our services.
• We get this information directly from you, and we sometimes collect information about you from others, including other
government agencies.
• You can choose not to give us your personal information, but we might not be able to help you if you don’t.
Using your information
We use the information you give us to make decisions about the best way to help you.
• These decisions may be about:
– whether you’re eligible for our services
– running our operations and ensuring our services are effective
– the services we’ll provide in the future.
Sharing your information
Sometimes, we need to share your information outside our Ministry to reach our goal of helping NewZealanders
to be safe, strong, and independent.
• To do this, we may share your information with:
– prospective employers to help you find work
– contracted service providers that help us to help you
– health providers if we need your medical information to assess your eligibility
– other government agencies when we have an agreement with them
– some other governments if you may be eligible to get or are getting an overseas pension.
• We also share personal information when the law says we have to.
Respecting you and your information
We make sure we follow the Privacy Act to do what’s right when we use your information.
• We treat you and your information with respect, by acting responsibly and being ethical.
• We make sure any technology we use meets strict security standards so it keeps your information safe.
Get in touch if you have a question
You have a right to ask to see your personal information, and to ask for it to be corrected if it’s wrong.
• If you have a question or a complaint, please get in touch.
• You can find full details about what we do with personal information in our privacy notice at:
workandincome.govt.nz/privacy
How we protect your
privacy