WELCOME TO OUR PRACTICE!
PLEASE LET US KNOW IF THERE ARE ANY SPECIAL NEEDS THAT YOU MAY HAVE OR IF THERE ARE
ANY QUESTIONS YOU MAY HAVE REGARDING OUR POLICIES.
1. Understanding Your Provider’s Role: PLEASE UNDERSTAND THAT WE ARE NOT PRIMARY CARE
PHYSICIANS. Your provider at Seacoast Area Physiatry will be serving as a CONSULTANT in evaluating and treating the
condition you have described. You may have other medical problems not related to Physical Medicine and Rehabilitation that
require evaluation and treatment by a Primary Care Physician or other medical specialist. Your care provider at SAP is NOT A
SUBSTITUTE FOR CARE PROVIDED BY A PRIMARY CARE PHYSICIAN. As such, we recommend that ALL PATIENTS
have a Primary Care provider in addition to your provider at Seacoast Area Physiatry. As consultants we are not available nights
and weekends. You are expected to call your referring provider, primary care provider, or if not available, go to the emergency
room if an emergency arises.
2. Financial Policy: Payment is expected at time of service. If you need to make other arrangements, please inquire. In the
event that your account balance becomes delinquent, you will be responsible for collection agency fees and/or attorney court
fees. If payment by your insurance company is delayed, we request your assistance in hastening the process. Please remember
that medical insurance is a benefit that you have subscribed to help you with your health expense(s) and usually covers less than
100% of the total bill. Therefore, we must look to the patient (responsible party), not the insurance company, as the person
responsible for payment of the bill. We do provide the necessary paperwork for you to bill your insurance.
All self pay accounts will require full payment at the time of the initial visit. Billing staff will provide the best possib
le
estimate at time of scheduling of the cost of anticipated service. Payment plans are only available for established accounts
and with approval of the billing manager.
Copays are part of our contractual participation with your insurance and will be collected at the check-in desk.
Braces and supplies are non-returnable and non-refundable.
There will be a $25.00 charge for a returned check.
There will be a minimum charge of $50.00 for the completion of FMLA, loan deferral forms, etc.
3. Cancellation Notice: This office has a policy of charging a fee for missing an appointment or canceling with less than one
working day’s notice. This policy is explained at the time of the first visit. The fee is $50.00 The purpose of this fee is to encourage
our patients to take their appointments as seriously as we do. If you do not keep the scheduled appointment, other patients who need
“same day” urgent visits or earlier appointments than the schedule permits are being obliged to wait longer than necessary.
Excessive no-shows or late cancellations may jeopardize future appointments with our practice. Please also be informed if you are
seen here for a worker’s compensation injury, the insurance carrier and/or case manager will be notified of all no-shows.
4. Commun
ication: Please complete your communication preferences.
You have my permission to confirm my appointment by leaving a message at the following phone number:
_________________________.
You may discuss my medical condition or leave test results with the following person: ___________________________.
You may leave a message with test results at the following phone number ___________________________.
5. HIPAA: I have reviewed a copy of the Joint Notice of Privacy Practices. The Joint Notice describes how my health information
may be used or disclosed. I understand that I should read it carefully. I am aware that the Joint Notice may be changed at any time.
I may obtain a revised copy of the Joint Notice by calling (603) 431-5529 or by requesting one at the office. You can complain to
us and to the federal Secretary of the Department of Health and Human services if you believe your privacy rights have been
violated. To lodge a complaint with us, please file a written complaint with Ellen, the HIPAA Privacy Officer. Ellen will also
provide you with further information about our privacy policies upon request. No action will be taken against you for filing a
complaint. _______Initial here
I HAVE READ AND UNDERSTAND THE ABOVE POLICIES:
___________________________________ ____________
Signature of Patient or Responsible Party Date
Date Initials
I.D. verified _______ ______
I.D. verified _______ ______
I.D. verified _______ ______
I.D. verified _______ ______
I.D. verified _______ ______