Scotiabank
Scotia Mortgage / Line of Credit Protection Claim Package
Important:
Before submitting your claim for consideration, please refer to your Scotia Mortgage or Scotia Line of Credit Protection Certicate of
Insurance which outlines the policy provisions, limitations and restrictions.
• Please ensure ALL documents are fully completed for the type of Scotia Mortgage or Scotia Line of Credit Protection benet you are
claiming. Missing documents may delay the assessment of your claim.
For Life claims: Please note a completed Attending Physician’s Statement is required in addition to a copy of the Proof of Death
certificate. This is required to etablish the cause of death. A copy of a Coroner’s report can also be provided.
For Terminal Illness claims: Please note a Terminal Illness is an illness that has been determined by a Doctor in writing to likely
result in death within one year of the diagnosis date.
For Critical Illness claims: Please ensure your physician has included with the Attending Physician’s Statement the medical reports
and test results that are required to support the diagnosis and date diagnosed. The Attending Physician’s Statement outlines the
required documents.
For Disability claims: Please note that if your claim is beyond the 150 day submission period, you may be required to provide at
your own expense additional medical reports to support the period of disability. In such cases, we suggest submitting your Attending
Physician’s Statement, along with copies of your medical chart records that are dated throughout the period of time you are claiming
benefits. If insured with another disability carrier, providing a copy of your claim file may be sufficient to support your period of claim.
For Disability benefits, if approved, benefits are payable to Scotiabank and become due following a 60 day qualifying period starting
on the first loan payment due date following the end of your qualifying period. The claim payment will be pro-rated if a Disability
benefit is payable for a portion of a regular payment. No benefits are payable for the qualifying period. Frequency of payment is
based upon your regular Mortgage account payment due date or your regular monthly payment due date for Lines of Credit. There
is a 24 month maximum benefit for any one period of disability and a 48 month lifetime maximum.
• For Life and Terminal Illness claims, if approved, the benet is a lump sum benet payable to Scotiabank once the claim assessment
is complete.
• Upon receipt of the initial claim forms and initial review, Canada Life will advise you in writing of your claim status and/or if any
additional information is required to complete the claim assessment.
• Until a claims decision has been reached, you are responsible for maintaining the required payments with Scotiabank.
• The completed claim package, required medical documents and the Financial Loan Statement provided to you by the bank can be
forwarded to:
Canada Life Assurance Company
Creditor Insurance Ofce - Halifax
PO Box 158, Station M
Halifax NS B3J 3V2
Or faxed to: 902.423.8169 or 1.844.223.2766
Or emailed to: HalifaxCreditor@canadalife.com
For inquiries regarding the completion of the forms, please contact us at 1.800.387.2671.
328-CI CAN-2/18
© The Canada Life Assurance Company, all rights reserved. Any modification of this
document without the express written consent of Canada Life is strictly prohibited.
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® Registered trademark of The Bank of Nova Scotia, used under license. ScotiaLife Financial is the brand name
for the Canadian insurance business of The Bank of Nova Scotia and certain of its Canadian subsidiaries.