PCFX
Wheelchairs and Power Operated Vehicles
(Scooters)
Precertification Information Request Form
About this form
You can’t use this form to initiate a precertification request. To initiate a request, please call our Precertification Department or
you may submit your request electronically. Failure to complete this form and submit all medical records we are
requesting may result in the delay of review or denial of coverage.
Effective April 1, 2020, this form replaces all other Wheelchairs and Power Operated Vehicles (Scooters) precertification information
request documents and forms. This form will help you supply the right information with your precertification request. You don’t have to
use the form. But it will help us adjudicate your request more quickly.
How to fill out this form
As the patient’s attending physician, you must complete all sections of the form. You can use this form with all Aetna health plans,
including Aetna’s Medicare Advantage plans. You can also use this form with health plans for which Aetna provides certain
management services.
When you’re done
Once you’ve filled out the form, submit it and all requested medical documentation to our Precertification Department by:
• (Preferred) Upload your clinical information electronically on our secure provider portal at www.Availity.com.
• Send your clinical information via confidential fax to: Precertification – Commercial and Medicare (including
expedited) using FaxHub: 1-833-596-0339
o The fax number above (FaxHub) is for clinical information only. Please send specific information that
supports your medical necessity review. Please continue to send all other information (claims etc) to
appropriate fax numbers. Thank you.
• Mail your information to: PO Box 14079
Lexington, KY 40512-4079
What happens next?
Once we receive the requested documentation, we’ll perform a clinical review. Then we’ll make a coverage determination and let
you know our decision. Your administrative reference number will be on the electronic precertification response.
How we make coverage determinations
If you request precertification for a Medicare Advantage member, we use CMS benefit policies, including national coverage
determinations (NCD) and local coverage determinations (LCD) when available, to make our coverage determinations. If there
isn’t an available NCD or LCD to review, then we’ll use the Clinical Policy Bulletin referenced below to make the determination.
For all other members, we encourage you to review Clinical Policy Bulletin #271: Wheelchairs and Power Operated
Vehicles (Scooters), before you complete this form.
You can find the Clinical Policy Bulletins and Precertification Lists by visiting the website on the back of the member’s ID card.
Questions?
If you have any questions about how to fill out the form or our precertification process, call us at:
• HMO plans: 1-800-624-0756
• Traditional plans: 1-888-632-3862
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