Please note: Keep hold of your receipt to track your parcel. Once we receive your return, £3 will
be deducted/charged for your refund to cover the cost of the return ASDA toyou will do the rest.
*Max dimensions: 60cm x 60cm x 90cm. Max weight: 25kg. Restrictions apply. Please visit for full terms and conditions
Returned items Please complete the table below so we can process your return as quickly as possible
Returns form
All returned items are inspected before being processed. Faulty items will be accepted
according to the manufacturer’s warranty terms. This does not aect your statutory rights.
If you want to return a bike or other large item, please contact us ( or call
01792 799508 to arrange collection.
Please allow up to 2 working days from receipt of your returned item(s) in order to process your
return. See for full details.
You can easily return any unwanted items within 365
days of receipt for a refund, as long as they are unused
and in their original packaging. For hygiene reasons,
we cannot accept returns of facemasks, undershorts or
underwear if the item has been removed/unsealed from
its original packaging. If you have any questions before
purchasing any of these items, please call us on
01792 799508.
Returns policy
Full name
Order reference
Post code
Billing address
Further detailsReason code
Items not as
expected / don’t like
A-1 Colour not liked
A-2 Fabric/Material not liked
A-3 Not as expected/
don’t like
A-4 Quality not as expected
Please give details
B Arrived too late
C Wrong item received
D Found cheaper elsewhere
Incorrect size
E-1 Too large/long
E-2 Too small
E-3 Poor t
Please give details
E-4 Item is not compatible
Faulty / Damaged
F-1 Goods damaged in transit
F-2 Faulty
Please give details
Not required
G-1 Changed my mind
G-2 Ordered for choice
H - Other Please give details
Phone number
ASDA toyou returns
Return your order at over 600 ASDA stores
Easy as one, two, three
Parcel Criteria
All parcels must be correctly packaged and have a label attached.
Parcels must not weigh more than 10 kilograms nor exceed dimensions of
50 centimetres x 50 centimetres x 60 centimetres. Collect+ reserve the right to reject a parcel at
the relevant collection point if the parcel exceeds the weight or dimensions stated here or there
is not a valid label attached.
For items under £50 and under 10kg, you can use the
Collect Plus service and drop your package o at a local
Collect Plus store.
For items under 25kg* you can use the ASDA toyou
service and drop your package o at over 600 ASDA
stores. See for more details.
Return address: Tredz Bikes, 8 Europa Way, Fforestfach, Swansea, SA5 4AJ
Cut here and attach address to return packaging