Office Ally | PO Box 872020 | Vancouver, WA 98687
Please follow these steps if you are trying to verify that the payer has received your claim(s):
• View the file summary to confirm the claim was sent to the correct insurance by payer ID. (All Payer ID’s
are listed here
• Be sure to allow at least 5 business days from the date your claim was sent to Office Ally.
• Verify that your claim has not been rejected. (If rejected, the claim’s status will be “Rejected” in Inventory
Reporting. It may also be in ClaimFix if it has not yet been corrected, as well as on the file summary or EDI
Status report depending on whether Office Ally or the Payer rejected it).
• Check your EDI status report for the claim reference number.
For more information on EDI status reports, please refer to this document:
• Contact the Insurance Company to verify that the claim is/is not on file.
PLEASE NOTE, RESEARCH WILL NOT COMMENCE UNTIL YOU HAVE FOLLOWED ALL OF THE STEPS LISTED ON THIS GUIDE; OR IF
ONE OR MORE OF THESE REASONS APPLY TO YOUR CLAIM(S): (1) YOUR CLAIM HAS BEEN REJECTED BY OFFICE ALLY OR THE
PAYER, (2) DENIED ON THE EOB/ERA, (3) WAS MAILED, (4) WAS NOT PROCESSED BY OFFICE ALLY, (5) OR IF THERE IS A
REFERENCE NUMBER FOR THE CLAIM ON THE EDI STATUS REPORT (INDICATING THAT THE CLAIM WAS RECEIVED BY THE PAYER).
Should you call the payer and find that your claim has not been received, please fill out the below fields, and click
Submit By Email:
Office Ally Username (login):
Contact Name: Contact Phone Number:
Office Ally Claim ID: Date claim was sent:
Payer’s Phone No. (# called to verify status): Payer ID/Payer Name:
Reference number for above call with payer:
Please note, if the payer goes through Availity see page 2 for guidelines on their Claim Not On File process.
Clicking the Submit button should allow you to automatically email this completed form to us, however, if that is not working, you can also save this completed form to
your computer and then attach it to an email and send to firstname.lastname@example.org
*After sending the email, you will receive a Support Ticket # assigned to this form submission. Please allow Office
Ally 24-48 business hours to get back to you with information regarding your claim. Please reference the Support
Ticket # whenever inquiring on this request.
Researching A Claim Not On File