Submitting your application
Bring the original, completed application to
the Transit Accessibility Center located on the
lobby level of Metro Headquarters, 600 5th
Street,
NW. Applications are processed on
Mondays, Wednesdays ,Thursdays and Fridays
from 8:15 a.m. to 3:50 p.m., Tuesdays from 8:15
a.m. to 2:20 p.m. The office is closed on
weekends and federal holidays. The application
must be received by Metro within 60
days of
the healthcare professional’s signature.
Applications will not be accepted by mail or fax.
Eligible applicants must bring
The original, completed application, a valid photo
ID (One of the following: Drivers’ license, non-
drivers ID, passport, government or school-issued
ID card). Disabled Veterans must bring their
original or downloaded letter of disability notification
issued by the Department of Veterans Affairs or
DD Form 2765
if rated at 100% and the original,
completed part A of the application. Medicare
recipients under the age of 65 must bring a valid
photo ID and a current Medicare card.
Groups
For large groups of ten or more, contact the
Transit Accessibility Center at 202-962-2703 or
traveltraining@wmata.com for information about
arranging an on-site photo ID session.
Ownership of a
Metro Disability ID card
The valid Metro Disability ID Card must be in the
possession of the cardholder at all times while
riding Metrobus and Metrorail. The Reduced Fare
SmarTrip
®
ID card must be presented when paying
by cash on Metrobus, or on demand to Metro
Transit Police Officers, Metrobus operators, and
Metrorail station managers. Metro Reduced Fare/
SmarTrip
®
ID cards used in any unlawful manner will
be confiscated.
Replacing a lost card
ALL REDUCED FARE CUSTOMERS MUST
PERIODICALLY RENEW THEIR ELIGIBILITY
FOR THE PROGRAM WITHIN 60 DAYS OF THE
EXPIRATION DATE FOUND ON THE FRONT OF
THE REDUCED FARE ID CARD.
If you lose your valid Metro Reduced Fare/
SmarTrip
®
ID card, you may obtain a replacement.
A fee of $10 is charged for the first replacement
and $25 for each subsequent replacement. The
fee may be waived upon receipt of a police report
documenting theft of your Metro Reduced Fare/
SmarTrip
®
ID, or if the card is tattered or damaged.
Renewing yourcard
You must complete a new application to renew
your Metro Reduced Fare/SmarTrip
®
ID Card.
You can’t reapply more than 30 days prior to the
current expiration date on your Reduced Fare/
SmarTrip
®
ID.
Appeal process
If you are determined ineligible for the Reduced
Fare Program for People with Disabilities, you
may appeal the decision. To obtain a copy of the
Reduced Fare Program Appeal Process, contact
the Metro Office of ADA Programs at 202-962
-
1100
or adap@wmata.com.
Learn how to use Metro
Metro can help customers with disabilities learn
how to use the Metro system for travel around the
region. For more information, or to schedule a free
travel training session, please contact 202-962
-
2703 or traveltr
aining@wmata.com.