RV. 9.2.2020
Family Recreation Center Refund and Cancellation Policy
Family Recreation Center | 1700 E. Stan Schlueter Loop | 254-501-6390
• There are no refunds for day passes. If a member is enrolled in auto-renew and wishes to cancel, they must submit an Application for Refund or Cancellation. If member is requesting
a refund for medical reasons, a note from their doctor is required. There is a $5 administration fee for all approved refunds.
Athletic Services Refund Policy
Athletic Services | 2201 E. Veterans Memorial Blvd | 254-501-8889
Youth Athletic Activity
• If the request is submitted prior to Killeen Athletics placing the uniform order for said activity a $5 administration fee will be deducted from the initial fee of registration.
• If Killeen Athletics has ordered uniforms the cost of the jersey, as well as a $5 administration fee will be deducted. (Child will receive the uniform ordered)
• If the child has actively participated in two (2) scheduled games, no refund will be given.
Adult Athletic Activity
• If refund is requested before scheduled games start, a $5 administration fee will be deducted
• Once scheduled games start, no refund will be given.
Athletic Rentals Refunds will not be issued if the event is able to commence as scheduled.
• Cancellation requests made more than thirty (30) calendar days prior to the reservation date will be honored with a $50.00 administrative fee. Cancellation requests made less than
thirty (30) calendar days and more than seven (7) calendar days prior to the reservation date will be honored with a $150.00 administrative fee. Cancellation requests will not be
honored when requested less than seven (7) calendar days before the reservation date.
Aquatic Services Refund and Cancellation Policy (To include The Family Aquatic Center and Long Branch Pool)
Family Recreation Center |1700 E. Stan Schlueter Loop | 254-501-6390
Daily Admission The outdoor pools may be closed due extreme weather or safety conditions at any time.
• There are no refunds for daily admission.
Events/Reservations Refunds will not be issued if the event is able to commence as scheduled.
• (FAC - Entire Park) Cancellation requests made more than thirty (30) calendar days prior to the reservation date will be honored with a $50.00 administrative fee. Cancellation
requests made less than thirty (30) calendar days and more than seven (7) calendar days prior to the reservation date will be honored with a $150.00 administrative fee. Cancellation
requests will not be honored when requested less than seven (7) calendar days before the reservation date.
• (FAC – Pavilion) Cancellations may be requested up to two (2) business days before the event with a full refund excluding a $5.00 administration fee.
• Cancellations requested less than two (2) business days before the reservation date will not be honored.
• (Long Branch Pool) Cancellations may be requested up to seven (7) business days before the event with a full refund excluding a $5.00 administration fee. Cancellations requested
less than seven (7) business days before the reservation date will not be honored.
Aquatic Programs All requests for aquatic programming must be submitted to the Family Recreation Center.
• Cancellation requests must be submitted fourteen (14) business days prior to the start date. A $5.00 administration fee will be deducted.
• Transfer requests must be submitted fourteen (14) business days prior to the start date.
Rosa Hereford Killeen Community Center Refund Policy
Killeen Community Center | 2201 E. Veterans Memorial Blvd | 254-501-8889
• Cancellations must be received seven (7) business days in advance, or forfeit their rental fees and deposit. A $5.00 administration fee will be deducted.
• Deposits are refundable and will be processed after conclusion of event as long as events have adhered to the following: do not exceed reserved time, clean up reserved room, do
not damage room or property.
Outdoor Rental Refund and Cancellation Policy
Family Recreation Center | 1700 E. Stan Schlueter Loop | 254-501-6390
• Cancellations must be received seven (7) business days in advance to receive a full refund. A $5.00 administration fee will be deducted.
• There are no refunds for inclement weather. In case of inclement weather, renter may reschedule the rental date at the same rented facility within 72 hours.
