investigation determines the City is not in violation, the letter of finding will include an explanation and
provide notification of the complainant’s appeal rights. If the investigation determines the City is in
violation, the letter of finding will document the violation and the action the City will take or has taken
to resolve the violation.
Description of Fixed Route System
The City of Round Rock’s (City) Transit System consists of two local fixed routes. The service operates
Monday – Friday, 6:30 a.m. to 6:30 p.m., with hourly headways. Each of the fixed routes serve the
Intermodal Transit & Parking Facility (ITPF). Maps of the two fixed routes are included in Attachment
B. Route 50, RR/Howard, operates in a north and south pattern on the east side of IH-35; it begins at the
higher education center, runs through town, and ends at Capital Metro’s Howard Lane MetroRail
Station. Route 51, RR Circulator, operates in an east and west pattern serving the medical complexes on
RM 620 and the Dell/Walmart/Target area; it begins and ends at the ITPF.
Each route will be operated with two vehicles, for a total of four vehicles. As required by the ADA all
routes and vehicles are accessible by persons with disabilities. Maintenance of accessible features on
vehicles, as required by the ADA is maintained to a high level, so persons needing these features receive
equivalent service. If for some reason the lift or other accessible features, is not working, another
accessible feature equipped vehicle will be provided within 30 minutes. Bus operators will also make
major stop announcements.
Eligibility Requirements and Application Process
The following individuals are ADA paratransit eligible:
1. any individual with a disability who is unable to ride or disembark from any fixed route vehicle,
OR
2. any individual whose specific disability makes it impossible for them to travel independently all
or some of the time on a fixed route
An individual interested in riding City of Round Rock’s paratransit service will submit a completed
application to the Transit Coordinator at:
Transportation Department
Attn: Transit Coordinator
2008 Enterprise Drive
Round Rock, Texas 78664
The completed application will include a healthcare professional attesting to the passenger’s disability
and that such disability would prevent the passenger’s ability to independently travel on the fixed route
service either all of the time or some of the time. The application is included as Attachment C.
A healthcare professional authorized to complete the healthcare provider verification section of the
application include, doctors of medicine, doctors of osteopathic medicine, doctors of chiropractic,
registered nurses, physician assistants, nurse practitioners, certified nurse specialist, certified registered
nurse anesthetists, clinical social worker, and physical, speech, occupational, and massage therapists.
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