Brevard County Florida Utility Services Sewer Credit Request
• Credit for water will not be issued. Contact City of Cocoa or Melbourne regarding
water concerns.
• Sewer credits are not guaranteed, nor granted due to the following reasons:
leaks where water enters the sanitary sewer system (leaking toilets/faucets, etc.),
water used for irrigation, negligent, or undetermined use of water.
• Continue to pay your bill on time to avoid service interruption. Any approved
credit will appear on a subsequent bill.
• Sewer rates are capped at 12,000 gallons/no credit will be issued for average
bills over 12,000 gallons
Pool Fill Credits:
• Credits for filling swimming pools are limited to one per customer in a twelve
consecutive month period.
• Once the request has been received, the department will calculate an average
sewer bill based on the consumption of the four months previous to the filling of
the pool. If there is no consumption history prior to the filling of the pool, the
department will use the four months subsequent to the filling.
• Once the average sewer bill has been calculated, the department will credit the
difference between the average bill and the actual bill containing the pool fill to
the next available sewer bill.
• Since the sewer rates are capped at 12,000 gallons, no credits will be issued for
average bills over 12,000 gallons.
• Failure to pay the actual sewer bill in anticipation of the credit could result in
termination of water service.
Water Service Leak Credits:
• Customers must provide a plumber’s bill for the service line repairs, or certify that
he/she has performed repairs which are available for inspection.
• Once the request has been received, the department will calculate an average
sewer bill based on the consumption of the four months previous to the water line
break. If there is no consumption history prior to the leak, the department will use
the four months subsequent to the leak.
• Once the average sewer bill has been calculated, the department will credit the
difference between the average bill and the actual bill containing the leak to the
customer’s next available sewer bill.
• If the leak has occurred over a period of time, the credit is be limited to two
months. Failure to pay the actual sewer bill in anticipation of the credit could
result in termination of water service.
