Updated April 2022
Version U_1.3 ©Annkissam, 2022
Quick Start Guide for Caregivers using TVV (IVR)
Telephonic Visit Verification (TVV) also called IVR, is a way to record
your time worked. At the start and end of your shift, you will use a
phone to let the timesheet system know you’ve started working
(clock-in) and at the end of your shift that you’re finished (clock-
out). This system uses the word Employee to describe the
Caregiver and the word Consumer, to describe the person that
receives services.
Let’s go through the steps for a clock-in:
1. Call the toll-free number from a phone while at the
Consumer's home.
2. Press “1” to clock-in.
3. Enter your six-digit Employee ID. The system will read the ID
back to you, you will confirm the ID by pressing “1”.
4. Enter the six-digit Consumer ID. The system will read the ID
back to you, you will confirm the ID by pressing “1”.
5. The system will announce “Thank you for clocking in. Call back
when you are ready to clock out. Goodbye.”
6. Your clock-in is complete.
Let’s go through the steps for a clock-out:
1. Call the toll-free number from a phone while at the
Consumer's home.
2. Press “2” to clock-out.
3. Enter your six-digit Employee ID. The system will read the
ID back to you, you will confirm the ID by pressing “1”.
4. Enter the six-digit Consumer ID. The system will read the ID
back to you, you will confirm the ID by pressing “1”.
5. Enter the Service Code ID. The system will read the ID back
to you, you will confirm the ID by pressing “1”.
6. The system will announce “Thank you for clocking out.
Goodbye.”
7. Your clock-out is complete.
That’s it! The system is made to be easy to use and should take you
less than a minute at the start and end of each shift you work.
Here is a place for you to write in the information you will need
when making a clock-in and clock-out. The Consumer you work for
or the FMS Provider that helps the Consumer will give you
the information you need.
TVV/IVR Phone Number
My Employee ID
Consumer ID(s)
Service Code ID(s)
Information You Need My Information
If you still have questions, please reach out to the FMS
Provider directly for assistance.
