CONTRACT PERFORMANCE EVALUATION
LSU's Office of Purchasing is requesting department/campus feedback to determine if contracts with approaching expiration dates
should be renewed or new bids solicited. If you can provide input as to the performance of the vendor, quality of the
merchandise, the effectiveness of the contract, or modifications needed, please complete this form and submit it on -line or by
faxing it to 578-2292. List suggestions and any additional comments on how we can improve the contract in the
This form is designed to collect information prior to bidding or renewing and not to report deficient performance. Report all
deficient performance on a Deficiency/Complaint form for immediate action. We also have a “Contract Suggestions” form which
can be submitted on -line at any time to convey your needs to us as they relate to changes needed or new contract suggestions.
Dept/Campus Name: ________________________________Name & Title of Evaluator: ___ ____
Email Address Evaluator’s Telephone No.: _______________________________
Contract No.: _________________ Expiration Date: _____________ Vendor(s) : ____________________________________
INSTRUCTIONS:
Review each element and indicate if the contract meets your Dept/Campus needs by responding with a Yes, No,
or N/A (not applicable). Comments are requested on all “No” responses. For additional assistance, contact the
Office of Purchasing.
RESPONSE:
Check the
appropriate box
Contract Usage Yes No N/A
1. Contract Used by your Dept/Campus? If “no”, not necessary to complete this form unless existing
contract can be altered to meet your needs. If so, please provide comments.
Usage
2. If “yes”, is contract used to fulfill all of your needs for this type of commodity?
Contractor Performance Elements
3. Adequate accessibility – phone orders, fax lines, e-mail, etc.
4. Customer service support staff availability
5. Vendor representative knowledgeable of contract items or service
6. Customer service is courteous and professional
7. Phone calls returned timely
8. Support on technical matters provided
Customer
Service
9. Vendor acceptance of LaCarte procurement card (if applicable)
10. Meets delivery time
11. Delivers specified items
12. Delivers packaging units specified
13. Frequent backorders
14. Proper notification of backorders
15. Timely delivery of backorders
16. Delivers proper quantities
17. Delivery discrepancies resolved in a timely manner
Delivery
18. Product delivered undamaged
19. Product documentation included (instructions, tech. literature/manuals, MSDS) Product
Quality
20. Products are reliable and durable
21. Accuracy of billing (cost and item)
22. Accuracy of packing slip
23. Prompt billings
24. Prompt credits
Billing
25. “Bill to” proper dept/campus/customer with required reference numbers (CRO, etc.)
Overall Contractor Performance Rating Very Satisfactory• Satisfactory• Needs Improvement• Poor•
Contract Content Elements
26. Delivery requirements on current contract meet dept’s needs
27. Products currently specified meet dept’s needs
28. Specifications, as written, meet dept’s needs
Content
29. Additional items needed? Add on back of form or an attachment
Comments:
Comments space provided below. Your feedback is very important to us and we appreciate your assistance in
determining the future of the contract(s).
