Information About Obtaining Records
Oregon Revised Statutes (ORS) 192.324(1) authorizes the City to charge fees associated with public
records requests. These fees must be paid before retrieval begins. The requestor will be notified if
costs exceed the written estimate given. A refund will be given if costs are less than estimated. If a
fee is required, per ORS 192.329 (3)(b), the requester has 60 days to pay the fee before the City of
Eugene closes the request.
Per ORS 192.324(2), the City of Eugene shall within 5 business days after receiving the request
acknowledge receipt of the request, or complete the request. This acknowledgement will confirm
that the city is or is not the custodian of the requested document(s), or if there is uncertainty as to
whether the city is the custodian. Per ORS 192.329 (5), the City of Eugene shall as soon as reasonably
possible but not later than 10 days after acknowledgement of receipt of request, complete the
request or provide a written statement that the city is still processing the request with a reasonable
updated time estimate for completion.
While public records requests may be made directly to the City Recorder’s Office, each City
department has a designated Public Record Coordinator who responds to public records requests
submitted to his/her department or division. Requests may be submitted to either City entity. There
are three levels of requests. The City Recorder’s Office or appropriate Public Record Coordinator will
determine what level to assign to a request.
Level 3 Request: Does not require a written request or payment of a fee. Requested document must
be current and readily available, require no duplication, may not be subject to the Public Records
Fee Schedule, and must require no more than 30 minutes of staff time or resources to be made
available. These types of documents are intended for public distribution, such as information
brochures, agendas, permit applications, job applications, election-related petitions, or solicitations
for public comment.
Level 2 Request: Must be made in writing. Requested document(s) are not immediately available in
pre-prepared format. Request must clearly and correctly identify the document(s) needed.
Requested document(s) must be located in a single department or division, may not contain
sensitive, confidential, or privileged information, and do not require attorney review prior to release.
Time and cost estimates will be provided and requestor must pay before document retrieval begins.
Document(s) may be subject to Public Records Fee Schedule (Administrative Order 21-05-06).
Level 1 Request: Must be made in writing. This type of request is complex, requiring extensive
research and compilation of records, and involves multiple staff and/or departments or divisions.
The City Recorder’s Office coordinates Level 1 requests. Because Level 1 requests may contain
sensitive, confidential, or privileged information, they may require attorney review. The request also
may require follow up by staff to identify what is being requested. Time and cost estimates will be
provided and requestor must pay before document retrieval begins. Document(s) may be subject to
Public Records Fee Schedule (Administrative Order 21-05-06).
For more information contact:
City of Eugene, City Recorder's Office
541-682-5042
PUBLICRECORDSREQUESTS@ci.eugene.or.us
Mail or Email requests to:
PUBLICRECORDSREQUESTS@ci.eugene.or.us
City Recorder
City of Eugene
125 East 8th Avenue, 2nd Floor
Eugene, Oregon
97401
