Fillable Procedure 55-2 Procedure 55-2

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Procedure 55-2 Procedure 55-2

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Name: ________________________________________
Date: _________________________________________
Procedure 55-2:
Coaching Patients with Consideration of Communication Barriers:
A Hearing-Impaired Patient
Objective: Instruct a hearing-impaired individual to prepare for outpatient surgery by creating a
packet of information for postoperative care.
Equipment and Supplies: Computer; word processing software; printer; printer paper; notepad;
pen; stapler
Affective Behaviors: Affective behaviors provide a professional approach to a skill that enhances
the patient encounter. These behaviors may also display sensitivity to a patient’s rights and
enhance communication. Pay close attention to these skills, which will be in bold, italicized font.
Skills Assessment Requirements
Read and familiarize yourself with the procedure. Complete each procedure within a reasonable
amount of time, with a minimum of 85% accuracy.
Documentation
Use the area below for any documentation needed to complete the procedure.
Procedure_54-1 to 55-5.indd Page 57 26/04/17 6:58 PM localadmin /206/PH03233/9780134473062_BEAMAN/BEAMAN_PEARSON_COMPREHENSIVE_MEDICAL_ASSISTING_ ...
Name: ________________________________________
Date: _________________________________________
POINT VALUE
✦ = 3–6 points
✶ = 7–9 points
GRADED
TRIAL
# 1
GRADED
TRIAL
# 2
NOTES
1. ✦ Using a computer with word
processing software, create a
postoperative instruction packet
for a hearing-impaired patient.
Include the following information:
• When to resume activities
such as walking, driving, and
exercising
• Incision wound care and
dressing changes
• Postoperative diet
• Medications
• Follow-up care
2. ✦ Double-check the information
for accuracy, spelling, and
grammatical errors.
3. ✦ Print a copy for the patient and
save one copy in the patient’s
health record. Save a digital file
for EHRs or place a printed copy
in a paper health record. Have
the physician review and approve
the packet before giving it to the
patient.
4. ✶ Face the patient so your lips can be
read easily.
5. ✶ Greet and identify the patient.
Introduce yourself if you haven’t
worked with the patient yet.
6. ✶ Discuss the contents of the
postoperative instructions with the
patient.
a. During discussion, always
face the patient.
b. Do not read the information
from the packet in a hurried
manner. Take frequent
breaks, and make eye contact
with the patient to ensure
understanding.
Procedure_54-1 to 55-5.indd Page 58 26/04/17 6:58 PM localadmin /206/PH03233/9780134473062_BEAMAN/BEAMAN_PEARSON_COMPREHENSIVE_MEDICAL_ASSISTING_ ...
Name: ________________________________________
Date: _________________________________________
POINT VALUE
✦ = 3–6 points
✶ = 7–9 points
GRADED
TRIAL
# 1
GRADED
TRIAL
# 2
NOTES
7. ✦ Obtain feedback from the patient
to show understanding.
a. Have a notepad and pen
available so that the patient
can write down questions and
answers.
8. ✦ Give a copy of the information to
the patient.
9. ✦ If paper health records are used by
the facility, have the patient sign
one copy of the packet and file it in
the health record. If EHRs are used,
scan a copy of the signed brochure
into the health record and save it to
the appropriate location.
10. ✶ Document that patient education
was completed and that the
patient received and demonstrated
understanding of the information.
GRADING
Points Earned
Points Possible 72 72
Percent Grade (Points Earned/
Points Possible)
PASS: ❑ YES
❑ NO
❑ N/A
❑ YES
❑ NO
❑ N/A
Instructor Sign-O
Instructor: ______________________________________________ Date: _________________________
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Procedure 55-2 Procedure 55-2

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Completed 13 December 2020

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