If
you’re moving, it’s easy to arrange for your mail to be
redirected from your business and residential addresses to your new
process your application and we will notify you by letter when
redirection service commences.
address, in Hong Kong or overseas. We take five working days to
6
Terms & Conditions of Mail Redirection Service
1. Mail Redirection Service
1.1 Hongkong Post provides Mail Redirection Service (“Service”), an arrangement for
mails to be redirected from an old address (“Old Address”) to a new address (“New
Address”).
1.2 Anyone wishing to use the Service (“Applicant”) shall submit an application for
redirection of correspondence (Pos 800) (“Application Form”) with supporting
document(s) (“Application”) and shall be bound by the terms and conditions
contained herein and contained in the Application Form. If there is more than one
Applicant under an Application Form, an Applicant shall be nominated as the
Principal Applicant in Section III of the Application Form who shall apply for the
Services for and on behalf of all Applicants under that Application Form and sign in
Section VIII of the Application Form (”Principal Applicant”). In the case of an
individual, the Principal Applicant shall be of the age of 18 or above.
1.3 Each Application shall be in respect of one Old Address and one New Address only.
1.4 Unless otherwise specified herein, references to a day mean a working day and
references to a month or a monthly period mean a calendar month.
1.5 Individual(s) means natural person(s).
1.6 The Service in respect of each Applicant in connection with the same Old Address
shall only be provided for a maximum of 15 consecutive calendar months and a
maximum of 3 consecutive calendar months counting from the commencement
date of the Service (“Commencement Date”) for business/private address and
Business Reply Service respectively. No further extension on the period of the
Service shall be allowed.
2. Preparation of Applications
2.1 An Applicant shall state his/her/its name in both English and Chinese (if applicable)
as it appears on the Applicant’s identity document in the space provided in the
Application Form as follows:-
(a) In the case of an individual, the English alphabet and the first 3 digits of his/her
Hong Kong identity card (or the birth certificate number in the case of an
individual who is under the age of 11 at the time of submission of the Application)
or passport (whichever applicable); or
(b) In cases other than an individual, the number of its latest valid Business Registration
Certificate.
2.2 In the case of an individual, the Principal Applicant shall sign in Section VIII of the
Application Form.
2.3 In cases other than an individual, the Principal Applicant shall stamp with the chop
bearing the name of the business entity in the space provided in Section VIII of the
Application Form.
2.4 An employee or ex-employee of a business entity wishing to use the Service to have
his/her personal mails to be redirected from an Old Address which belongs to such
business entity to a New Address shall make his/her own Application and be
charged with the rate for a private user under Clause 6.1. In addition to anything
required herein, a written proof showing that such Applicant is an employee or
ex-employee of such business entity and such business entity has no objection to
the Applicant applying for the Service under this clause shall be submitted at the
time of the submission of the Application.
2.5 If the Old Address is used for more than one business entity, each such entity shall be
regarded as a separate Applicant for the purpose of the Service and shall be
charged separately. If the registered address of a business entity has been
accepted as the Old Address of the Service, its subsidiary (e.g. identifiable from the
same first eight digits in the Business Registration Certificate number), sole proprietor,
any party of the joint venture, any partner of the partnership and any director of the
limited company, will not be separately charged when the New Address is a
business address.
2.6 An Application shall be submitted within 3 months after removal. Valid proof of the Old
Address issued within the last 3 months from the date of submission of the Application
shall be submitted together with the Application. Document, bill or notice issued by
organisations listed below, with the name and address of the applicant and the name
of issuing organisation and the date of issue clearly shown, is accepted as valid proof of
address, which include:
(a) bills or invoices issued by public bodies (utility bills for water, electricity, towngas or
centralised liquefied petroleum gas (LPG) services);
(b) bills of fixed line telephone, mobile phone, pay television or Internet services;
(c) statements or notices issued by banks, licensed money lenders, insurance compa-
nies or Mandatory Provident Fund (MPF) Approved Trustees;
(d) documents issued by government departments or the Judiciary; or
(e) bills, notices or other documents issued by the following organisations:
public organisations (e.g. Hong Kong Housing Authority), companies supplying
vehicle with petrol, diesel and LPG in Hong Kong and charitable organisations (e.g.
UNICEF, Orbis, Oxfam and the Community Chest).
Submitting or presenting proof of address in the form of photocopy, facsimile copy or
digital copy (sent by mobile phone or computer) is also accepted.
2.7 The Principal Applicant shall have the requisite authority to apply for the Service for
and on behalf of the Applicant(s).
2.8 If an Applicant is an individual, a photocopy or digital copy of his/her identity
document shall be submitted in the Application.
2.9 In cases other than an individual, a photocopy or digital copy of the latest valid
Business Registration Certificate shall be submitted in the Application.
2.10 If the Principal Applicant appoints an agent to apply for the Service, a photocopy or
digital copy of the agent’s identity document shall be submitted.
2.11 If an Application is made in respect of an Applicant who is under the age of 11 at the
time of the submission of the Application, the Application shall be made for and on
behalf of the Applicant by his/her parent or legal guardian. The parent or the legal
guardian shall also be the Principal Applicant. In addition to the Application Form
together with the necessary documents including those required in respect of an
Applicant who is an individual, a photocopy of the birth certificate of the Applicant
(if the Principal Applicant is the Applicant’s parent) or a photocopy of a document
such as court order proving that the Principal Applicant is the legal guardian of the
Applicant at the time of the submission of the Application shall be submitted.
2.12 If an Application is made in respect of an Applicant who is deceased, such Application
shall be made by the personal representative of the deceased. In addition to the
Application Form together with the necessary documents including those required
in respect of an Applicant who is an individual, photocopies of (i) the death certificate
or the Cremation Permit of the deceased and (ii) a certificate of the Grant of
Probate or the Letter of Administration of the deceased shall be submitted.
2.13 If an Application is made in respect of an Applicant which is a limited company being
wound up or has been wound up, such Application shall be made by the trustee
appointed for the limited company or the Official Receiver. In addition to the
Application Form together with the necessary documents including those
required in respect of an Applicant who is a limited company, photocopy of
document(s) confirming the appointment of the trustee or the Official Receiver
shall be submitted.
3. Submission of Applications
3.1 An Application shall be submitted either:-
(a) by hand to any post office of Hongkong Post (“Post Office”); or
(b) by post to the Mail Redirection Section, Wanchai Delivery Office, 2/F, Wu Chung
House, 213 Queen's Road East, Wanchai, Hong Kong.
4. Assessment of Applications
4.1 The Postmaster General of Hongkong Post (“Postmaster General”) shall have the
absolute discretion in accepting or declining any Application(s).
4.2 An Application will be declined if the Postmaster General reasonably believes that:
(a) the Old Address is still occupied by colleagues /partners of the same company /
family members, including parents, spouse, siblings of the Applicant (in case the
Applicant is an individual) who can redirect the mail items to the Applicant;
(b) any person at the Old Address (including but not limited to any family member,
colleague of an Applicant who is an individual or any partner of a partnership)
has objected to the Service to be provided to a particular Applicant of the
Application;
(c) the Applicant has not permanently vacated from the Old Address;
(d) the Old Address is an address of an association dedicated to a particular interest
or activity, hotel, boarding house, lodging house, secretariat office or business
centre; or
(e) the Old Address is subdivided into different units and/or more than one tenant in
the same property (including but not limited to “multi-dwellers” residential
premises) that is only served as a central point or mailbox for receiving mail
items.
4.3 No Application in respect of an Old Address which is the address of a Post Office
Box will be accepted unless the Post Office Box has ceased to be used by an
Applicant at the time of submission of the Application in respect of such Post
Office Box.
5. Conditions of the Service
5.1 Only mail items addressing to the Applicant(s) of an approved Application will be
redirected. Any undeliverable mail items addressed to the Old Address will be
returned to their senders. For the avoidance of doubt, mails addressing to an
Applicant who is an individual bearing only a Christian name will not be
redirected.
5.2 If a mail item for the Old Address has more than one addressee, unless all addressees
indicated on the mail item have used the Service, the mail item will be delivered to
the address written on the mail item i.e. Old Address. Any undeliverable mail items
addressed to the Old Address will be returned to their senders.
5.3 No additional postage charge will be imposed to a mail item that will be redirected
to local address normally.
5.4 Mail items posted in Hong Kong can be redirected to an overseas address by surface
provided that any additional charges for the difference between the local and
foreign rate of postage will be paid on delivery.
5.5 No mail items will be redirected by air to an overseas address, except aerogrammes,
airmail letters, airmail postcards and packets.
5.6 Literature for the Blind and promotional items, such as catalogues, pamphlets and
marketing materials posted from abroad by air, and letter post items posted from
abroad by surface may be redirected to an overseas address by surface with no
additional charge.
5.7 Local CouerierPost and Smart Post items will not be redirected to an overseas address
and the respective items will be returned to the senders.
5.8 For redirection of parcels to an overseas address, the Applicant(s) will be notified by
e-mail or phone to settle a fresh postage from Hong Kong to overseas destination
before the redirection. The redirection will be arranged when the Applicant(s) settles
the postage. If the Applicant(s) either refuses to pay or cannot be contacted, the
items will be returned to the sender. Normally, parcels originating abroad are
excluded from redirection arrangements unless specifically requested by the Appli-
cant. When an insured parcel is redirected from one country to another, a further
insurance fee has to be paid. If fees are not prepaid, they will be collected from the
addressee on delivery.
5.9 The Postmaster General shall have the right to suspend or early terminate the Service
at any time if he/she reasonably believes that:
(a) the Service is being used for or in connection with any illegal purpose;
(b) an Application has been made for and on behalf of any Applicant thereof without
the requisite authority of the Applicant; or
(c) any person at the Old Address (including but not limited to any family member,
colleague of an Applicant who is an individual or any partner of a partnership)
has objected to the Service to be provided to a particular Applicant of the
Application.
5.10 Hongkong Post shall not in any way be responsible for any loss or damage whatsoever
arising from suspension or early termination of the Service under Clause 5.9 above.
5.11 In any event including but not limited to any suspension or early termination, no
refund of any fees paid for the Service will be made.
5.12 Upon expiration or early termination of the Service, all mail items will be delivered as
per addressed. Any mail items deemed undeliverable to the Old Address will be
returned to their senders.
6. Fees Payable for the Service
6.1 The following respective fees shall be paid for the provision of the Service:-
In the case of an individual, the fees for the private users shall be paid. In cases
other than an individual , the fees for the business users shall be paid.
6.2 For the purpose of payment of fees for the provision of the Service under this Clause
6.1, an Applicant which is a charitable institution or a trust of a public character
having been granted tax exemption under section 88 of the Inland Revenue
Ordinance (Cap. 112) may pay the fee for private users for the provision of the
Service. A copy of proof showing the Applicant’s registration under section 88 of
the Inland Revenue Ordinance (Cap. 112) shall be submitted in the Application.
6.3 If an Application is submitted by hand, payment of the fees set out in Clause 6.1
above shall be made in cash or by a crossed cheque in the name of “Postmaster
General”.
6.4 If an Application is submitted by post, payment of the fees set out in Clause 6.1 above
shall be made by a crossed cheque in the name of “Postmaster General”. Please
do not send cash by post.
6.5 Fees set out in Clause 6.1 above may be subject to adjustment. Any adjusted fees shall
apply upon the effective date of adjustment announced by Hongkong Post.
7. Period of the Service
7.1 Applicant(s) shall indicate in the Application Form the preferred Commencement
Date and the required period of the Service.
7.2 The preferred Commencement Date shall be at least 5 working days after the date
of submission of the Application.
7.3 Subject to provisions herein to the contrary, Hongkong Post shall provide the Service
in respect of each approved Application for a period of either 3, 9 or 15 months
from the Commencement Date. The Service in respect of each Applicant in
connection with the same Old Address shall only be provided for a maximum of 15
consecutive calendar months counting from the Commencement Date for
business/private address. No extension on the period of the Service shall be
allowed.
7.4 Notwithstanding Clause 7.3 above, Hongkong Post shall provide the Service in respect
of each approved Application for a maximum of 3 consecutive months from the
Commencement Date if the Old Address of an approved Application is under
“Business Reply Service”.
8. Service Extension and Change of the Service
8.1 No extension of Service period shall be allowed if the Service is originally for a period
of 15 months counting from the Commencement Date. For “Business Reply
Service”, no extension of Service period shall be allowed if the Service is originally for
a period of 3 months counting from the Commencement Date.
8.2 Upon the Commencement Date, the Principal Applicant may apply to extend the
Service for and on behalf of all Applicants in the Application:-
(a) for a period of 6 or 12 months only if the Service is originally for a period of 3
months; or
(b) for a period of 6 months only if the Service is originally for a period of 9 months.
8.3 Any application of Service extension shall be made at least 3 working days before
the commencement date of the service extension.
8.4 No Service extension will be provided if the remaining period, in the maximum 15
consecutive months counting from the Commencement Date, is less than 6
months. Applicant(s) shall take this restriction into account when preparing and
submitting its Application to apply for an extension of the period of the Service.
Examples are set out below for the sake of clarity:-
8.5 After the Service commences, if the Applicant requests to have the mails to be
redirected from the Old Address to a newly specified address (“2nd New Address”)
instead of the address originally submitted as the New Address in the Application
Form:-
(a) no refund of fees paid for any unfinished Service in connection with the Old
Address and the New Address shall be made;
(b) fresh fees shall be paid in respect of the Service in connection with the Old
Address and the 2nd New Address according to Clause 6.1 above;
(c) the period of the Service in connection with the Old Address and the 2nd New
Address shall only be for a period of 6 or 12 months, subject to the remaining
service period of the original Application;
(d) in any event, the Service shall only be provided for a maximum of 15 consecutive
months counting from the Commencement Date of the original Application;
(e) such request shall be made at least 5 working days before the commencement
date of the service in connection with the Old Address and 2nd New Address.
8.6 Applicants shall note that no reminder for Service extension or expiry of the Service
will be issued.
9. Other Matters
9.1 In respect of the assessment of any Application submitted, the provision of the Service
or suspension or early termination of the Service, the Postmaster General may
request an Applicant to provide further information and/or supporting
document(s) if deemed necessary. Failure of an Applicant to do so may
jeopardise the chance of approval of any Application made herein. If the
Postmaster General considers that the Applicant has failed to provide such
supporting document(s), the Postmaster General shall be entitled to reject the
Application or, by serving the client a 7-day prior written notice, terminate the
Service.
9.2 Applicant(s) shall ensure that information provided to Hongkong Post is complete and
accurate. Hongkong Post shall be duly notified should there be any change of the
information.
9.3 Applicant(s) should note that if an email address is provided in the Application Form,
it will be used for communication purpose in respect of the Application submitted
and the provision of the Service.
9.4 Hongkong Post gives no warranty, indemnity or representation for and shall not be
liable for the loss, damage, delay, non-delivery or misdelivery of anything sent by
post, whether insured or not when performing the Service.
9.5 The provisions herein may be varied from time to time by Hongkong Post. Such
variation shall bind all Applicants and shall be effective upon the variation being
announced on the website of
Hongkong Post. All Applicants shall keep themselves
updated by checking the website of Hongkong Post from time to time.
9.6 Personal data collected for the purposes herein shall only be used for or in connection
with the assessment of any Application made herein and the provision of the
Service.
9.7 Applicant(s) should note that all documents, including the Application Form, submitted
for the purposes herein may not be returned. Any supporting document will be
disposed of by Hongkong Post upon verification. In case the Application is submitted
by hand to the Post Office, the supporting document will be returned after verification.
9.8 Applicants have a right of access and correction with respect to personal data as
provided for in sections 18 and 22 and principle 6 of Schedule 1 of the Personal Data
(Privacy) Ordinance (Cap. 486).
