Policy
It is the policy of the USF Police Department to
investigate all complaints against the department or
its employees. This ensures the integrity of the
Department while protecting the rights and interests
of both citizens and departmental employees.
We view all complaints against police employees
very seriously and actively pursue investigations
into misconduct. For this reason, you must ensure
that your complaint is based on fact and you have
provided us with all of the facts to the best of your
ability.
Complaint Procedure
Complaints of a lesser degree (rudeness,
procedural violations, agency policy) may be
assigned to a first-line supervisor who will
recommend
one of the following dispositions:
Sustained- there is substantial evidence to prove
the allegation.
Not Sustained- there is insufficient proof to prove
or disprove the allegation.
Unfounded- the allegation is false.
Exonerated- the incident occurred but was lawful
and proper.
Not Involved-The investigation established that
the employee named in the complaint was not
involved in the alleged incident.
For allegations of serious misconduct, an internal
affairs investigator may be assigned.
If the complaint is sustained, disciplinary action may
consist of counseling, oral reprimand, written
reprimand, suspension, or termination
If your complaint was not filed anonymously, you
may be notified once the investigation is complete.
You will be advised of the finding and action taken;
however you will not be told specific information that
would violate the employee’s right to privacy.
Commendation
If a USFPD employee has provided you with a
positive experience, we would appreciate hearing
from you.
Common Questions
How do I make a commendation or
complaint?
Commendations and complaints may be made in
person, by telephone, mail, or email. Forms can be
found at the police department or online at
https://www.usf.edu/administrative-
services/university-police/resources/index.aspx
Who can make a complaint?
Any person who witnesses, or has direct knowledge
of, police misconduct may file a complaint.
Can I make a complaint anonymously?
Yes, complaints may be accepted from any source,
including those which are anonymous
When should I file a complaint?
You should contact the Department as soon as
practical whenever you witness behavior by any
Department member which is a violation of city,
state or federal law, involves excessive use of force,
or involves discourteous or abusive treatment.
Will my complaint be investigated?
Each complaint is read and assigned by the Chief of
Police, and will be completely and thoroughly
investigated.
Attn: Professional Standards Division
4202 E. Fowler Ave., UPB 002
