Instructions for Completing the MassHealth Application to Request Prior Authorization for PCA Services
The following instructions are provided to guide personal care management (PCM) agencies in the completion of the MassHealth
Application to Request Prior Authorization for PCA Services form (PCA-1). PCM agencies must complete this application form in full and
submit it along with the appropriate completed, signed, and dated evaluation or reevaluation form via the MassHealth Provider Online
Service Center (POSC), when requesting prior authorization for PCA services. Include any relevant supporting documentation (attach a
separate sheet if needed). MassHealth may deny or defer the prior authorization (PA) request if the application is incomplete.
Please Note: Section VII does not need to be completed if the PA request is for the same number of PCA hours authorized at the start date of
the PA, and the request is submitted using the Personal Care Agency Reevaluation Form (No Change). Enter the consumer’s name in
the space at the top of each page of the application.
Instructions for Section I: Personal Care Management (PCM) Agency
Enter the name and MassHealth provider number of the PCM agency requesting the PA.
Instructions for Section II: Consumer Information
Consumer name and address: Enter the consumer’s name and address at the time the PA request is submitted to MassHealth. If the consumer is
residing in a nursing facility or other inpatient facility at the time the PA request is submitted to MassHealth, state the name and address of the facility,
and include the projected date of discharge.
Please Note: MassHealth cannot pay for PCA services while a member is residing in a nursing facility or other inpatient facility.
Birth date: Enter consumer’s date of birth.
Age: Enter consumer’s age.
Date of evaluation: Enter the date that the PCM RN conducted the PCA evaluation included in this PA request.
MassHealth ID: Enter the consumer’s MassHealth 12-digit identification number.
Does consumer have a legal guardian?: Check the appropriate box to indicate if the consumer has a legal guardian. If yes, enter the legal guardian’s
name, address, and phone number.
Site of evaluation: Check one of the boxes to identify the location where the PCA evaluation was conducted in the presence of the consumer (home,
nursing facility, hospital, or other), and provide the address of the site.
Address for service delivery: Enter the address where the consumer will be receiving PCA services. A P.O. box is not acceptable.
Date of initial referral to PCM agency: For new consumers only, enter the date that the consumer was referred to the PCM agency for PCA services.
Referral source: For new consumers only, enter the name of the individual who referred the consumer to the PCM agency for PCA services. Include the
individual’s relationship to the consumer and name of organization, if applicable.
Event that precipitated the request for PCA services: For new consumers only, state why the consumer is being referred for PCA services at this
time, including any particular event that led to the referral (such as caregiver no longer available to provide care, etc.).
Living arrangements: Check the box that most accurately describes the consumer’s living arrangements.
Please note the following:
MassHealth cannot pay for PCA services while a consumer is receiving MassHealth group adult foster care (GAFC) or MassHealth adult foster
care (AFC) services. If a consumer is receiving GAFC or AFC services at the time the PA request is submitted, PCM agencies must provide the
date the consumer will be discharged from GAFC or AFC. If the consumer is being discharged from AFC, the PCM agency must include a copy
of the AFC discharge plan.
MassHealth can pay for PCA services if the consumer is living in a rest home, if the PCA services do not duplicate services the member is
receiving in the rest home.
MassHealth is the payer of last resort. If a consumer receives residential supports and is also requesting PCA services, PCM agencies must
include additional supporting documentation that describes the residential supports the consumer is receiving.
Consumers receiving residential support on a 24/7 basis, through the Department of Developmental Services (DDS), are not eligible for PCA
services because DDS provides for all assistance with activities of daily living (ADLs) and instrumental activities of daily living (IADLs).