Payment Reversal Request Form
This form consists of the following parts:
Instructions
• This form must be completed in full and signed by the
accountholder/mandated representative.
• The completed form must be emailed to
fnbdigitalrecalls@fnb.co.za.
• You will receive an automated response with a reference number for
the reversal request.
• If this reference number is not received within 15 (fifteen) minutes,
please contact the bank on the number at the back of your card for
further assistance.
Conditions
• The bank does not guarantee a successful reversal and all reversals
are attempted on a best effort basis.
• The bank must obtain authority from the recipient before a reversal
can be attempted.
• The balance available in the recipient’s account must be equal to or
exceed the amount paid/received.
• Reversals can only be attempted within 30 (thirty) calendar days
from the date of payment.
• A partial reversal/recovery of funds is not possible.
• A Reversal fee is charged at R325.50 (inclusive of VAT) per
transaction, this fee is non-refundable.
• You will be charged a reversal fee irrespective of the result of the
reversal attempt.
• There may be times where the Bank may not be able to affect a
reversal request. In such instances, the bank may, in good faith,
provide you with further details to assist you in approaching the
recipient directly to recover your funds. You must complete and
submit this form to fnbdigitalrecalls@fnb.co.za. Please note that
this request will be subject to a fee of R325.50 (inclusive of VAT)
per transaction.
• Reversals will be attempted within 10 (ten) working days of the
bank receiving this form.
• Feedback on the reversal attempt will be provided after 10 (ten)
working days from the bank receiving this form.
• Payment Reversals are not possible for:
- Payments in excess of R5,000,000.00 (Five Million Rand)
- Payments using the Schedule Payments function.
- Payments using the Pay & Clear Now function.
In the above instances, the bank may, in good faith, provide you with
further details to assist you in approaching the recipient directly to
recover your funds. You must complete and submit this form to
fnbdigitalrecalls@fnb.co.za. Please note that this request will be
subject to a fee of R325.50 (inclusive of VAT) per transaction.
• If you have made a payment to an account listed below, please
contact the respective department/service provider directly for
further assistance.
- Public recipient accounts such as Edgars, SARS and Telkom etc.
- Investment accounts such as 32-day notice accounts etc.
- Vehicle Finance accounts.
- Credit Card account.
- Any loan account such as Home Loan, Personal Loan etc.
- eBucks Payments made to another eBucks account.
• The terms and conditions for electronic payments is applicable and
can be accessed on www.fnb.co.za, by selecting “Product Terms and
Conditions” under the “About FNB + Legal” tab.
• Where you believe a fraudulent transaction has taken place, the
transaction must rather be reported to the bank’s fraud
department. To proceed with reporting the transaction with the
bank’s Fraud Department contact the bank immediately on 087
575 9444.
You will be required to submit the following
information/documentation to the bank’s Fraud Department:
- Account number of the complainant
- Suspected fraudulent account details
- SAPS case details
- An Affidavit
- Supporting documents (Proof of Payment)
• Instructions
• Conditions
• Payment reversal request details
• Indemnity and waiver
A division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). Reg. No. 1929/001225/06.