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Payment Card Industry (PCI)

Data Security Standard

Self-Assessment Questionnaire C

and Attestation of Compliance

PCI DSS v3.2 SAQ C, Rev. 1.1 January 2017

Document Changes

Date

PCI DSS

Version

SAQ

Revision

Description

October 2008

1.2

To align content with new PCI DSS v1.2 and to implement

minor changes noted since original v1.1.

October 2010

2.0

To align content with new PCI DSS v2.0 requirements and

testing procedures.

February 2014

3.0

To align content with PCI DSS v3.0 requirements and testing

procedures and incorporate additional response options.

April 2015

3.1

Updated to align with PCI DSS v3.1. For details of PCI DSS

changes, see PCI DSS – Summary of Changes from PCI

DSS Version 3.0 to 3.1.

July 2015

3.1

1.1

Updated to remove references to “best practices” prior to

June 30, 2015.

April 2016

3.2

1.0

Updated to align with PCI DSS v3.2. For details of PCI DSS

changes, see PCI DSS – Summary of Changes from PCI

DSS Version 3.1 to 3.2.

Requirements added from PCI DSS v3.2 Requirements 8, 9,

and Appendix A2.

January 2017

3.2

1.1

Updated Document Changes to clarify requirements added in

the April 2016 update.

Added footnote to Before You Begin section to clarify intent

of permitted systems.

Checkboxes fixed in Requirements 8.1.6 and 11.3.4.

PCI DSS v3.2 SAQ C, Rev. 1.1 January 2017

Table of Contents

Document Changes .................................................................................................................. i

Before You Begin .....................................................................................................................iii

PCI DSS Self-Assessment Completion Steps ...................................................................................... iii

Understanding the Self-Assessment Questionnaire ........................................................................... iv

Expected Testing ................................................................................................................................... iv

Completing the Self-Assessment Questionnaire .................................................................................. v

Guidance for Non-Applicability of Certain, Specific Requirements .................................................... v

Legal Exception .................................................................................................................................... v

Section 1: Assessment Information ..................................................................................... 1

Section 2: Self-Assessment Questionnaire C ...................................................................... 4

Build and Maintain a Secure Network and Systems ............................................................................. 4

Requirement 1: Install and maintain a firewall configuration to protect data ........................................ 4

Requirement 2: Do not use vendor-supplied defaults for system passwords and other security

parameters .................................................................................................................. 6

Protect Cardholder Data ........................................................................................................................ 12

Requirement 3: Protect stored cardholder data.................................................................................. 12

Requirement 4: Encrypt transmission of cardholder data across open, public networks ................... 14

Maintain a Vulnerability Management Program .................................................................................. 16

Requirement 5: Protect all systems against malware and regularly update anti-virus software or

programs ................................................................................................................... 16

Requirement 6: Develop and maintain secure systems and applications .......................................... 18

Implement Strong Access Control Measures ...................................................................................... 20

Requirement 7: Restrict access to cardholder data by business need to know ................................. 20

Requirement 8: Identify and authenticate access to system components ........................................ 21

Requirement 9: Restrict physical access to cardholder data ............................................................. 25

Regularly Monitor and Test Networks .................................................................................................. 30

Requirement 10: Track and monitor all access to network resources and cardholder data ................ 30

Requirement 11: Regularly test security systems and processes ........................................................ 33

Maintain an Information Security Policy .............................................................................................. 39

Requirement 12: Maintain a policy that addresses information security for all personnel ................... 39

Appendix A: Additional PCI DSS Requirements ........................................................................ 43

Appendix A1: Additional PCI DSS Requirements for Shared Hosting Providers ............................ 43

Appendix A2: Additional PCI DSS Requirements for Entities using SSL/early TLS ...................... 43

Appendix A3: Designated Entities Supplemental Validation (DESV) .............................................. 44

Appendix B: Compensating Controls Worksheet ...................................................................... 45

Appendix C: Explanation of Non-Applicability........................................................................... 46

Section 3: Validation and Attestation Details .....................................................................47

PCI DSS v3.2 SAQ C, Rev. 1.1 January 2017

Before You Begin

SAQ C has been developed to address requirements applicable to merchants whose payment application

systems (for example, point-of-sale systems) are connected to the Internet (for example, via DSL, cable

modem, etc.).

SAQ C merchants process cardholder data via a point-of-sale (POS) system or other payment application

systems connected to the Internet, do not store cardholder data on any computer system, and may be

either brick-and-mortar (card-present) or mail/telephone-order (card-not-present) merchants.

SAQ C merchants confirm that, for this payment channel:

 Your company has a payment application system and an Internet connection on the same device

and/or same local area network (LAN);

 The payment application system/Internet device is not connected to any other systems within your

environment (this can be achieved via network segmentation to isolate payment application

system/Internet device from all other systems)

;

 The physical location of the POS environment is not connected to other premises or locations, and

any LAN is for a single location only;

 Any cardholder data your company retains is on paper (for example, printed reports or receipts),

and these documents are not received electronically; and

 Your company does not store cardholder data in electronic format.

This SAQ is not applicable to e-commerce channels.

This shortened version of the SAQ includes questions that apply to a specific type of small merchant

environment, as defined in the above eligibility criteria. If there are PCI DSS requirements applicable to

your environment that are not covered in this SAQ, it may be an indication that this SAQ is not suitable for

your environment. Additionally, you must still comply with all applicable PCI DSS requirements in order to

be PCI DSS compliant.

PCI DSS Self-Assessment Completion Steps

1. Identify the applicable SAQ for your environment – refer to the Self-Assessment Questionnaire

Instructions and Guidelines document on PCI SSC website for information.

2. Confirm that your environment is properly scoped and meets the eligibility criteria for the SAQ you

are using (as defined in Part 2g of the Attestation of Compliance).

3. Assess your environment for compliance with applicable PCI DSS requirements.

4. Complete all sections of this document:

 Section 1 (Parts 1 & 2 of the AOC) – Assessment Information and Executive Summary.

 Section 2 – PCI DSS Self-Assessment Questionnaire (SAQ C)

This criteria is not intended to prohibit more than one of the permitted system type (that is, a payment application

system) being on the same network zone, as long as the permitted systems are isolated from other types of systems

(e.g. by implementing network segmentation). Additionally, this criteria is not intended to prevent the defined system

type from being able to transmit transaction information to a third party for processing, such as an acquirer or

payment processor, over a network.

PCI DSS v3.2 SAQ C, Rev. 1.1 January 2017

 Section 3 (Parts 3 & 4 of the AOC) – Validation and Attestation Details and Action Plan for

Non-Compliant Requirements (if applicable)

5. Submit the SAQ and Attestation of Compliance (AOC), along with any other requested

documentation—such as ASV scan reports—to your acquirer, payment brand or other requester.

Understanding the Self-Assessment Questionnaire

The questions contained in the “PCI DSS Question” column in this self-assessment questionnaire are

based on the requirements in the PCI DSS.

Additional resources that provide guidance on PCI DSS requirements and how to complete the self-

assessment questionnaire have been provided to assist with the assessment process. An overview of

some of these resources is provided below:

Document

Includes:

PCI DSS

(PCI Data Security Standard

Requirements and Security Assessment

Procedures)

 Guidance on Scoping

 Guidance on the intent of all PCI DSS Requirements

 Details of testing procedures

 Guidance on Compensating Controls

SAQ Instructions and Guidelines

documents

 Information about all SAQs and their eligibility criteria

 How to determine which SAQ is right for your

organization

PCI DSS and PA-DSS Glossary of

Terms, Abbreviations, and Acronyms

 Descriptions and definitions of terms used in the PCI

DSS and self-assessment questionnaires

These and other resources can be found on the PCI SSC website (www.pcisecuritystandards.org).

Organizations are encouraged to review the PCI DSS and other supporting documents before beginning

an assessment.

Expected Testing

The instructions provided in the “Expected Testing” column are based on the testing procedures in the

PCI DSS, and provide a high-level description of the types of testing activities that should be performed in

order to verify that a requirement has been met. Full details of testing procedures for each requirement

can be found in the PCI DSS.

PCI DSS v3.2 SAQ C, Rev. 1.1 January 2017

Completing the Self-Assessment Questionnaire

For each question, there is a choice of responses to indicate your company’s status regarding that

requirement. Only one response should be selected for each question.

A description of the meaning for each response is provided in the table below:

Response

When to use this response:

Yes

The expected testing has been performed, and all elements of the

requirement have been met as stated.

Yes with CCW

(Compensating

Control Worksheet)

The expected testing has been performed, and the requirement has

been met with the assistance of a compensating control.

All responses in this column require completion of a Compensating

Control Worksheet (CCW) in Appendix B of the SAQ.

Information on the use of compensating controls and guidance on how

to complete the worksheet is provided in the PCI DSS.

Some or all elements of the requirement have not been met, or are in

the process of being implemented, or require further testing before it will

be known if they are in place.

N/A

(Not Applicable)

The requirement does not apply to the organization’s environment. (See

Guidance for Non-Applicability of Certain, Specific Requirements below

for examples.)

All responses in this column require a supporting explanation in

Appendix C of the SAQ.

Guidance for Non-Applicability of Certain, Specific Requirements

While many organizations completing SAQ C will need to validate compliance with every PCI DSS

requirement in this SAQ, some organizations with very specific business models may find that some

requirements do not apply.

For example, a company that does not use wireless technology in any capacity would not be expected to

validate compliance with the sections of PCI DSS that are specific to managing wireless technology (for

example, Requirements 1.2.3, 2.1.1, and 4.1.1). Note that Requirement 11.1 (use of processes to identify

unauthorized wireless access points) must still be answered even if you don’t use wireless technologies

in your network, since the process detects any rogue or unauthorized devices that may have been added

without your knowledge.

If any requirements are deemed not applicable to your environment, select the “N/A” option for that

specific requirement, and complete the “Explanation of Non-Applicability” worksheet in Appendix C for

each “N/A” entry.

Legal Exception

If your organization is subject to a legal restriction that prevents the organization from meeting a PCI DSS

requirement, check the “No” column for that requirement and complete the relevant attestation in Part 3.

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 1: Assessment Information January 2017

Section 1: Assessment Information

Instructions for Submission

This document must be completed as a declaration of the results of the merchant’s self-assessment with the

Payment Card Industry Data Security Standard Requirements and Security Assessment Procedures (PCI

DSS). Complete all sections: The merchant is responsible for ensuring that each section is completed by the

relevant parties, as applicable. Contact acquirer (merchant bank) or the payment brands to determine reporting

and submission procedures.

Part 1. Merchant and Qualified Security Assessor Information

Part 1a. Merchant Organization Information

Company Name:

DBA (doing

business as):

Contact Name:

Title:

Telephone:

E-mail:

Business Address:

City:

State/Province:

Country:

Zip:

URL:

Part 1b. Qualified Security Assessor Company Information (if applicable)

Company Name:

Lead QSA Contact Name:

Title:

Telephone:

E-mail:

Business Address:

City:

State/Province:

Country:

Zip:

URL:

Part 2. Executive Summary

Part 2a. Type of Merchant Business (check all that apply)

Retailer Telecommunication Grocery and Supermarkets

Petroleum E-Commerce Mail order/telephone order (MOTO)

Others (please specify):

What types of payment channels does your business

serve?

Mail order/telephone order (MOTO)

E-Commerce

Card-present (face-to-face)

Which payment channels are covered by this SAQ?

Mail order/telephone order (MOTO)

E-Commerce

Card-present (face-to-face)

Note: If your organization has a payment channel or process that is not covered by this SAQ, consult your

acquirer or payment brand about validation for the other channels.

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 1: Assessment Information January 2017

Part 2b. Description of Payment Card Business

How and in what capacity does your business

store, process and/or transmit cardholder data?

Part 2c. Locations

List types of facilities and a summary of locations (for example, retail outlets, corporate offices, data centers,

call centers, etc.) included in the PCI DSS review.

Type of facility

Number of facilities

of this type

Location(s) of facility (city, country)

Example: Retail outlets

Boston, MA, USA

Part 2d. Payment Application

Does the organization use one or more Payment Applications? Yes No

Provide the following information regarding the Payment Applications your organization uses:

Payment Application

Name

Version

Number

Application

Vendor

Is application

PA-DSS Listed?

PA-DSS Listing Expiry

date (if applicable)

Yes No

Part 2e. Description of Environment

Provide a high-level description of the environment covered by

this assessment.

For example:

• Connections into and out of the cardholder data environment

(CDE).

• Critical system components within the CDE, such as POS

devices, databases, web servers, etc., and any other

necessary payment components, as applicable.

Does your business use network segmentation to affect the scope of your PCI DSS

environment?

(Refer to “Network Segmentation” section of PCI DSS for guidance on network

segmentation)

Yes No

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 1: Assessment Information January 2017

Part 2f. Third-Party Service Providers

Does your company use a Qualified Integrator & Reseller (QIR)?

If Yes:

Name of QIR Company:

QIR Individual Name:

Description of services provided by QIR:

Yes No

Does your company share cardholder data with any third-party service providers (for

example, Qualified Integrator & Resellers (QIR), gateways, payment processors, payment

service providers (PSP), web-hosting companies, airline booking agents, loyalty program

agents, etc.)?

Yes No

If Yes:

Name of service provider:

Description of services provided:

Note: Requirement 12.8 applies to all entities in this list.

Part 2g. Eligibility to Complete SAQ C

Merchant certifies eligibility to complete this shortened version of the Self-Assessment Questionnaire

because, for this payment channel:

Merchant has a payment application system and an Internet connection on the same device and/or

same local area network (LAN);

The payment application system/Internet device is not connected to any other system within the

merchant environment;

The physical location of the POS environment is not connected to other premises or locations, and

any LAN is for a single location only;

Merchant does not store cardholder data in electronic format; and

If Merchant does store cardholder data, such data is only paper reports or copies of paper receipts

and is not received electronically.

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Section 2: Self-Assessment Questionnaire C

Note: The following questions are numbered according to PCI DSS requirements and testing procedures, as defined in the PCI DSS

Requirements and Security Assessment Procedures document.

Self-assessment completion date:

Build and Maintain a Secure Network and Systems

Requirement 1: Install and maintain a firewall configuration to protect data

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

1.2

Do firewall and router configurations restrict

connections between untrusted networks and any

system in the cardholder data environment as follows:

Note: An “untrusted network” is any network that is

external to the networks belonging to the entity under

review, and/or which is out of the entity’s ability to

control or manage.

1.2.1

(a) Is inbound and outbound traffic restricted to that

which is necessary for the cardholder data

environment?

 Review firewall and router configuration

standards

 Examine firewall and router

configurations

(b) Is all other inbound and outbound traffic

specifically denied (for example by using an

explicit “deny all” or an implicit deny after allow

statement)?

 Review firewall and router configuration

standards

 Examine firewall and router

configurations

1.2.3

Are perimeter firewalls installed between all wireless

networks and the cardholder data environment, and

are these firewalls configured to deny or, if traffic is

necessary for business purposes, permit only

authorized traffic between the wireless environment

and the cardholder data environment?

 Review firewall and router configuration

standards

 Examine firewall and router

configurations

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

1.3

Is direct public access prohibited between the Internet

and any system component in the cardholder data

environment, as follows:

1.3.4

Is outbound traffic from the cardholder data

environment to the Internet explicitly authorized?

 Examine firewall and router

configurations

1.3.5

Are only established connections permitted into the

network?

 Examine firewall and router

configurations

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Requirement 2: Do not use vendor-supplied defaults for system passwords and other security parameters

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

2.1

(a) Are vendor-supplied defaults always changed

before installing a system on the network?

This applies to ALL default passwords, including but

not limited to those used by operating systems,

software that provides security services, application

and system accounts, point-of-sale (POS) terminals,

payment applications, Simple Network Management

Protocol (SNMP) community strings, etc.).

 Review policies and procedures

 Examine vendor documentation

 Observe system configurations and

account settings

 Interview personnel

(b) Are unnecessary default accounts removed or

disabled before installing a system on the

network?

 Review policies and procedures

 Review vendor documentation

 Examine system configurations and

account settings

 Interview personnel

2.1.1

For wireless environments connected to the

cardholder data environment or transmitting

cardholder data, are ALL wireless vendor defaults

changed at installations, as follows:

(a) Are encryption keys changed from default at

installation, and changed anytime anyone with

knowledge of the keys leaves the company or

changes positions?

 Review policies and procedures

 Review vendor documentation

 Interview personnel

(b) Are default SNMP community strings on wireless

devices changed at installation?

 Review policies and procedures

 Review vendor documentation

 Interview personnel

 Examine system configurations

points changed at installation?

 Review policies and procedures

 Interview personnel

 Examine system configurations

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

(d) Is firmware on wireless devices updated to

support strong encryption for authentication and

transmission over wireless networks?

 Review policies and procedures

 Review vendor documentation

 Examine system configurations

(e) Are other security-related wireless vendor

defaults changed, if applicable?

 Review policies and procedures

 Review vendor documentation

 Examine system configurations

2.2

(a) Are configuration standards developed for all

system components and are they consistent with

industry-accepted system hardening standards?

Sources of industry-accepted system hardening

standards may include, but are not limited to,

SysAdmin Audit Network Security (SANS) Institute,

National Institute of Standards Technology (NIST),

International Organization for Standardization (ISO),

and Center for Internet Security (CIS).

 Review system configuration standards

 Review industry-accepted hardening

standards

 Review policies and procedures

 Interview personnel

(b) Are system configuration standards updated as

new vulnerability issues are identified, as defined

in Requirement 6.1?

 Review policies and procedures

 Interview personnel

new systems are configured?

 Review policies and procedures

 Interview personnel

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

(d) Do system configuration standards include all of

the following:

 Changing of all vendor-supplied defaults

and elimination of unnecessary default

accounts?

 Implementing only one primary function per

server to prevent functions that require

different security levels from co-existing on

the same server?

 Enabling only necessary services,

protocols, daemons, etc., as required for

the function of the system?

 Implementing additional security features

for any required services, protocols or

daemons that are considered to be

insecure?

 Configuring system security parameters to

prevent misuse?

 Removing all unnecessary functionality,

such as scripts, drivers, features,

subsystems, file systems, and unnecessary

web servers?

 Review system configuration standards

2.2.1

(a) Is only one primary function implemented per

server, to prevent functions that require different

security levels from co-existing on the same

server?

For example, web servers, database servers, and

DNS should be implemented on separate servers.

 Examine system configurations

(b) If virtualization technologies are used, is only one

primary function implemented per virtual system

component or device?

 Examine system configurations

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

2.2.2

(a) Are only necessary services, protocols,

daemons, etc. enabled as required for the

function of the system (services and protocols

not directly needed to perform the device’s

specified function are disabled)?

 Review configuration standards

 Examine system configurations

(b) Are all enabled insecure services, daemons, or

protocols justified per documented configuration

standards?

 Review configuration standards

 Interview personnel

 Examine configuration settings

 Compare enabled services, etc. to

documented justifications

2.2.3

Are additional security features documented and

implemented for any required services, protocols or

daemons that are considered to be insecure?

Note: Where SSL/early TLS is used, the

requirements in Appendix A2 must be completed.

 Review configuration standards

 Examine configuration settings

2.2.4

(a) Are system administrators and/or personnel that

configure system components knowledgeable

about common security parameter settings for

those system components?

 Interview personnel

(b) Are common system security parameters settings

included in the system configuration standards?

 Review system configuration standards

on system components?

 Examine system components

 Examine security parameter settings

 Compare settings to system

configuration standards

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

2.2.5

(a) Has all unnecessary functionality—such as

scripts, drivers, features, subsystems, file

systems, and unnecessary web servers—been

removed?

 Examine security parameters on system

components

(b) Are enabled functions documented and do they

support secure configuration?

 Review documentation

 Examine security parameters on system

components

system components?

 Review documentation

 Examine security parameters on system

components

2.3

Is non-console administrative access encrypted as

follows:

Note: Where SSL/early TLS is used, the

requirements in Appendix A2 must be completed.

(a) Is all non-console administrative access

encrypted with strong cryptography, and is a

strong encryption method invoked before the

administrator’s password is requested?

 Examine system components

 Examine system configurations

 Observe an administrator log on

(b) Are system services and parameter files

configured to prevent the use of Telnet and

other insecure remote login commands?

 Examine system components

 Examine services and files

management interfaces encrypted with strong

cryptography?

 Examine system components

 Observe an administrator log on

(d) For the technology in use, is strong

cryptography implemented according to industry

best practice and/or vendor recommendations?

 Examine system components

 Review vendor documentation

 Interview personnel

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

2.5

Are security policies and operational procedures for

managing vendor defaults and other security

parameters:

 Documented

 In use

 Known to all affected parties?

 Review security policies and operational

procedures

 Interview personnel

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Protect Cardholder Data

Requirement 3: Protect stored cardholder data

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

3.2

rendered unrecoverable upon completion of the

authorization process?

 Review policies and procedures

 Examine system configurations

 Examine deletion processes

(d) Do all systems adhere to the following

requirements regarding non-storage of sensitive

authentication data after authorization (even if

encrypted):

3.2.1

The full contents of any track (from the magnetic

stripe located on the back of a card, equivalent data

contained on a chip, or elsewhere) are not stored

after authorization?

This data is alternatively called full track, track, track

1, track 2, and magnetic-stripe data.

Note: In the normal course of business, the following

data elements from the magnetic stripe may need to

be retained:

 The cardholder’s name,

 Primary account number (PAN),

 Expiration date, and

 Service code

To minimize risk, store only these data elements as

needed for business.

 Examine data sources including:

 Incoming transaction data

 All logs

 History files

 Trace files

 Database schema

 Database contents

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

3.2.2

The card verification code or value (three-digit or

four-digit number printed on the front or back of a

payment card) is not stored after authorization?

 Examine data sources including:

 Incoming transaction data

 All logs

 History files

 Trace files

 Database schema

 Database contents

3.2.3

The personal identification number (PIN) or the

encrypted PIN block is not stored after authorization?

 Examine data sources including:

 Incoming transaction data

 All logs

 History files

 Trace files

 Database schema

 Database contents

3.3

Is the PAN masked when displayed (the first six and

last four digits are the maximum number of digits to

be displayed) such that only personnel with a

legitimate business need can see more than the first

six/last four digits of the PAN?

Note: This requirement does not supersede stricter

requirements in place for displays of cardholder

data—for example, legal or payment card brand

requirements for point-of-sale (POS) receipts.

 Review policies and procedures

 Review roles that need access to displays

of full PAN

 Examine system configurations

 Observe displays of PAN

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Requirement 4: Encrypt transmission of cardholder data across open, public networks

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

4.1

(a) Are strong cryptography and security protocols used to

safeguard sensitive cardholder data during

transmission over open, public networks?

Note: Where SSL/early TLS is used, the requirements in

Appendix A2 must be completed.

Examples of open, public networks include but are not

limited to the Internet; wireless technologies, including

802.11 and Bluetooth; cellular technologies, for example,

Global System for Mobile communications (GSM), Code

division multiple access (CDMA); and General Packet Radio

Service (GPRS).

 Review documented standards

 Review policies and procedures

 Review all locations where CHD is

transmitted or received

 Examine system configurations

(b) Are only trusted keys and/or certificates accepted?

 Observe inbound and outbound

transmissions

 Examine keys and certificates

configurations, and to not support insecure versions or

configurations?

 Examine system configurations

(d) Is the proper encryption strength implemented for the

encryption methodology in use (check vendor

recommendations/best practices)?

 Review vendor documentation

 Examine system configurations

(e) For TLS implementations, is TLS enabled whenever

cardholder data is transmitted or received?

For example, for browser-based implementations:

 “HTTPS” appears as the browser Universal Record

Locator (URL) protocol, and

 Cardholder data is only requested if “HTTPS” appears as

part of the URL.

 Examine system configurations

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

4.1.1

Are industry best practices used to implement strong

encryption for authentication and transmission for wireless

networks transmitting cardholder data or connected to the

cardholder data environment?

 Review documented standards

 Review wireless networks

 Examine system configuration

settings

4.2

(b) Are policies in place that state that unprotected PANs

are not to be sent via end-user messaging

technologies?

 Review policies and procedures

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Maintain a Vulnerability Management Program

Requirement 5: Protect all systems against malware and regularly update anti-virus software or programs

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

with

CCW

N/A

5.1

Is anti-virus software deployed on all systems commonly

affected by malicious software?

 Examine system configurations

5.1.1

Are anti-virus programs capable of detecting, removing,

and protecting against all known types of malicious

software (for example, viruses, Trojans, worms, spyware,

adware, and rootkits)?

 Review vendor documentation

 Examine system configurations

5.1.2

Are periodic evaluations performed to identify and evaluate

evolving malware threats in order to confirm whether those

systems considered to not be commonly affected by

malicious software continue as such?

 Interview personnel

5.2

Are all anti-virus mechanisms maintained as follows:

(a) Are all anti-virus software and definitions kept current?

 Examine policies and procedures

 Examine anti-virus configurations,

including the master installation

 Examine system components

(b) Are automatic updates and periodic scans enabled and

being performed?

 Examine anti-virus configurations,

including the master installation

 Examine system components

and are logs retained in accordance with PCI DSS

Requirement 10.7?

 Examine anti-virus configurations

 Review log retention processes

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

with

CCW

N/A

5.3

Are all anti-virus mechanisms:

 Actively running?

 Unable to be disabled or altered by users?

Note: Anti-virus solutions may be temporarily disabled only

if there is legitimate technical need, as authorized by

management on a case-by-case basis. If anti-virus

protection needs to be disabled for a specific purpose, it

must be formally authorized. Additional security measures

may also need to be implemented for the period of time

during which anti-virus protection is not active.

 Examine anti-virus configurations

 Examine system components

 Observe processes

 Interview personnel

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Requirement 6: Develop and maintain secure systems and applications

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

6.1

Is there a process to identify security vulnerabilities,

including the following:

 Using reputable outside sources for vulnerability

information?

 Assigning a risk ranking to vulnerabilities that includes

identification of all “high” risk and “critical”

vulnerabilities?

Note: Risk rankings should be based on industry best

practices as well as consideration of potential impact. For

example, criteria for ranking vulnerabilities may include

consideration of the CVSS base score and/or the

classification by the vendor, and/or type of systems

affected.

Methods for evaluating vulnerabilities and assigning risk

ratings will vary based on an organization’s environment

and risk assessment strategy. Risk rankings should, at a

minimum, identify all vulnerabilities considered to be a

“high risk” to the environment. In addition to the risk

ranking, vulnerabilities may be considered “critical” if they

pose an imminent threat to the environment, impact critical

systems, and/or would result in a potential compromise if

not addressed. Examples of critical systems may include

security systems, public-facing devices and systems,

databases, and other systems that store, process or

transmit cardholder data.

 Review policies and procedures

 Interview personnel

 Observe processes

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

6.2

(a) Are all system components and software protected

from known vulnerabilities by installing applicable

vendor-supplied security patches?

 Review policies and procedures

(b) Are critical security patches installed within one month

of release?

Note: Critical security patches should be identified

according to the risk ranking process defined in

Requirement 6.1.

 Review policies and procedures

 Examine system components

 Compare list of security patches

installed to recent vendor patch

lists

6.4.6

Upon completion of a significant change, are all relevant

PCI DSS requirements implemented on all new or

changed systems and networks, and documentation

updated as applicable?

Note: This requirement is a best practice until January 31,

2018, after which it becomes a requirement.

 Trace changes to change control

documentation

 Examine change control

documentation

 Interview personnel

 Observe affected systems or

networks

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Implement Strong Access Control Measures

Requirement 7: Restrict access to cardholder data by business need to know

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

with

CCW

N/A

7.1

Is access to system components and cardholder data

limited to only those individuals whose jobs require such

access, as follows:

7.1.2

Is access to privileged user IDs restricted as follows:

 To least privileges necessary to perform job

responsibilities?

 Assigned only to roles that specifically require that

privileged access?

 Examine written access control policy

 Interview personnel

 Interview management

 Review privileged user IDs

7.1.3

Is access assigned based on individual personnel’s job

classification and function?

 Examine written access control policy

 Interview management

 Review user IDs

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Requirement 8: Identify and authenticate access to system components

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

8.1

Are policies and procedures for user identification

management controls defined and in place for non-

consumer users and administrators on all system

components, as follows:

8.1.1

Are all users assigned a unique ID before allowing them to

access system components or cardholder data?

 Review password procedures

 Interview personnel

8.1.5

(a) Are accounts used by third parties to access, support,

or maintain system components via remote access

enabled only during the time period needed and

disabled when not in use?

 Review password procedures

 Interview personnel

 Observe processes

(b) Are third party remote access accounts monitored

when in use?

 Interview personnel

 Observe processes

8.1.6

(a) Are repeated access attempts limited by locking out

the user ID after no more than six attempts?

 Review password procedures

 Examine system configuration

settings

8.1.7

Once a user account is locked out, is the lockout duration

set to a minimum of 30 minutes or until an administrator

enables the user ID?

 Review password procedures

 Examine system configuration

settings

8.1.8

If a session has been idle for more than 15 minutes, are

users required to re-authenticate (for example, re-enter the

password) to re-activate the terminal or session?

 Review password procedures

 Examine system configuration

settings

8.2

In addition to assigning a unique ID, is one or more of the

following methods employed to authenticate all users?

 Something you know, such as a password or

passphrase

 Something you have, such as a token device or smart

card

 Something you are, such as a biometric

 Review password procedures

 Observe authentication processes

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

8.2.3

(a) Are user password parameters configured to require

passwords/passphrases meet the following?

 A minimum password length of at least seven

characters

 Contain both numeric and alphabetic characters

Alternatively, the passwords/passphrases must have

complexity and strength at least equivalent to the

parameters specified above.

 Examine system configuration

settings to verify password

parameters

8.2.4

Are user passwords/passphrases changed at least once

every 90 days?

 Review password procedures

 Examine system configuration

settings

8.2.5

Must an individual submit a new password/passphrase

that is different from any of the last four

passwords/passphrases he or she has used?

 Review password procedures

 Sample system components

 Examine system configuration

settings

8.2.6

Are passwords/passphrases set to a unique value for each

user for first-time use and upon reset, and must each user

change their password immediately after the first use?

 Review password procedures

 Examine system configuration

settings

 Observe security personnel

8.3

Is all individual non-console administrative access and all

remote access to the CDE secured using multi-factor

authentication, as follows:

Note: Multi-factor authentication requires that a minimum

of two of the three authentication methods (see PCI DSS

Requirement 8.2 for descriptions of authentication

methods) be used for authentication. Using one factor

twice (for example, using two separate passwords) is not

considered multi-factor authentication.

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

8.3.1

Is multi-factor authentication incorporated for all non-

console access into the CDE for personnel with

administrative access?

Note: This requirement is a best practice until January 31,

2018, after which it becomes a requirement.

 Examine system configurations

 Observe personnel administrator

logging into CDE

8.3.2

Is multi-factor authentication incorporated for all remote

network access (both user and administrator, and

including third party access for support or maintenance)

originating from outside the entity’s network?

 Examine system configurations

 Observe personnel connecting

remotely

8.4

(a) Are authentication policies and procedures

documented and communicated to all users?

 Review policies and procedures

 Review distribution method

 Interview personnel

 Interview users

(b) Do authentication policies and procedures include the

following?

 Guidance on selecting strong authentication

credentials

 Guidance for how users should protect their

authentication credentials

 Instructions not to reuse previously used

passwords

 Instructions that users should change passwords

if there is any suspicion the password could be

compromised

 Review policies and procedures

 Review documentation provided to

users

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

8.5

Are group, shared, or generic accounts, passwords, or

other authentication methods prohibited as follows:

 Generic user IDs and accounts are disabled or

removed;

 Shared user IDs for system administration activities

and other critical functions do not exist; and

 Shared and generic user IDs are not used to

administer any system components?

 Review policies and procedures

 Examine user ID lists

 Interview personnel

8.8

Are security policies and operational procedures for

identification and authentication:

 Documented

 In use

 Known to all affected parties?

 Examine security policies and

operational procedures

 Interview personnel

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Requirement 9: Restrict physical access to cardholder data

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

with

CCW

N/A

9.1

Are appropriate facility entry controls in place to limit and

monitor physical access to systems in the cardholder data

environment?

 Observe physical access controls

 Observe personnel

9.1.1

(a) Are either video cameras or access-control

mechanisms (or both) in place to monitor individual

physical access to sensitive areas?

Note: “Sensitive areas” refers to any data center, server

room, or any area that houses systems that store,

process, or transmit cardholder data. This excludes

public-facing areas where only point-of-sale terminals are

present such as the cashier areas in a retail store.

 Review policies and procedures

 Observe physical monitoring

mechanisms

 Observe security features

(b) Are either video cameras or access-control

mechanisms (or both) protected from tampering or

disabling?

 Observe processes

 Interview personnel

control mechanisms reviewed and correlated with

other entries?

 Review policies and procedures

 Interview security personnel

(d) Is data collected from video cameras and/or access

control mechanisms stored for at least three months

unless otherwise restricted by law?

 Review data retention processes

 Observe data storage

 Interview security personnel

9.1.2

Are physical and/or logical controls in place to restrict

access to publicly accessible network jacks?

For example, network jacks located in public areas and

areas accessible to visitors could be disabled and only

enabled when network access is explicitly authorized.

Alternatively, processes could be implemented to ensure

that visitors are escorted at all times in areas with active

network jacks.

 Review policies and procedures

 Interview personnel

 Observe locations

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

with

CCW

N/A

9.5

Are all media physically secured (including but not limited

to computers, removable electronic media, paper

receipts, paper reports, and faxes)?

For purposes of Requirement 9, “media” refers to all

paper and electronic media containing cardholder data.

 Review policies and procedures for

physically securing media

 Interview personnel

9.6

(a) Is strict control maintained over the internal or

external distribution of any kind of media?

 Review policies and procedures for

distribution of media

(b) Do controls include the following:

9.6.1

Is media classified so the sensitivity of the data can be

determined?

 Review policies and procedures for

media classification

 Interview security personnel

9.6.2

Is media sent by secured courier or other delivery method

that can be accurately tracked?

 Interview personnel

 Examine media distribution tracking

logs and documentation

9.6.3

Is management approval obtained prior to moving the

media (especially when media is distributed to

individuals)?

 Interview personnel

 Examine media distribution tracking

logs and documentation

9.7

Is strict control maintained over the storage and

accessibility of media?

 Review policies and procedures

9.8

(a) Is all media destroyed when it is no longer needed for

business or legal reasons?

 Review periodic media destruction

policies and procedures

9.8.1

(a) Are hardcopy materials cross-cut shredded,

incinerated, or pulped so that cardholder data cannot

be reconstructed?

 Review periodic media destruction

policies and procedures

 Interview personnel

 Observe processes

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

with

CCW

N/A

(b) Are storage containers used for materials that

contain information to be destroyed secured to

prevent access to the contents?

 Examine security of storage containers

9.9

Are devices that capture payment card data via direct

physical interaction with the card protected against

tampering and substitution as follows?

Note: This requirement applies to card-reading devices

used in card-present transactions (that is, card swipe or

dip) at the point of sale. This requirement is not intended

to apply to manual key-entry components such as

computer keyboards and POS keypads.

(a) Do policies and procedures require that a list of such

devices be maintained?

 Review policies and procedures

(b) Do policies and procedures require that devices are

periodically inspected to look for tampering or

substitution?

 Review policies and procedures

trained to be aware of suspicious behavior and to

report tampering or substitution of devices?

 Review policies and procedures

9.9.1

(a) Does the list of devices include the following?

 Make, model of device

 Location of device (for example, the

address of the site or facility where the

device is located)

 Device serial number or other method of

unique identification

 Examine the list of devices

(b) Is the list accurate and up to date?

 Observe devices and device locations

and compare to list

added, relocated, decommissioned, etc.?

 Interview personnel

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

with

CCW

N/A

9.9.2

(a) Are device surfaces periodically inspected to detect

tampering (for example, addition of card skimmers to

devices), or substitution (for example, by checking

the serial number or other device characteristics to

verify it has not been swapped with a fraudulent

device) as follows?

Note: Examples of signs that a device might have been

tampered with or substituted include unexpected

attachments or cables plugged into the device, missing or

changed security labels, broken or differently colored

casing, or changes to the serial number or other external

markings.

 Interview personnel

 Observe inspection processes and

compare to defined processes

(b) Are personnel aware of procedures for inspecting

devices?

 Interview personnel

9.9.3

Are personnel trained to be aware of attempted tampering

or replacement of devices, to include the following?

(a) Do training materials for personnel at point-of-sale

locations include the following?

 Verify the identity of any third-party persons

claiming to be repair or maintenance

personnel, prior to granting them access to

modify or troubleshoot devices.

 Do not install, replace, or return devices

without verification.

 Be aware of suspicious behavior around

devices (for example, attempts by unknown

persons to unplug or open devices).

 Report suspicious behavior and indications

of device tampering or substitution to

appropriate personnel (for example, to a

manager or security officer).

 Review training materials

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

with

CCW

N/A

(b) Have personnel at point-of-sale locations received

training, and are they aware of procedures to detect

and report attempted tampering or replacement of

devices?

 Interview personnel at POS locations

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Regularly Monitor and Test Networks

Requirement 10: Track and monitor all access to network resources and cardholder data

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

10.2

Are automated audit trails implemented for all system

components to reconstruct the following events:

10.2.2

All actions taken by any individual with root or

administrative privileges?

 Interview personnel

 Observe audit logs

 Examine audit log settings

10.2.4

Invalid logical access attempts?

 Interview personnel

 Observe audit logs

 Examine audit log settings

10.2.5

Use of and changes to identification and authentication

mechanisms–including but not limited to creation of

new accounts and elevation of privileges – and all

changes, additions, or deletions to accounts with root or

administrative privileges?

 Interview personnel

 Observe audit logs

 Examine audit log settings

10.3

Are the following audit trail entries recorded for all

system components for each event:

10.3.1

User identification?

 Interview personnel

 Observe audit logs

 Examine audit log settings

10.3.2

Type of event?

 Interview personnel

 Observe audit logs

 Examine audit log settings

10.3.3

Date and time?

 Interview personnel

 Observe audit logs

 Examine audit log settings

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

10.3.4

Success or failure indication?

 Interview personnel

 Observe audit logs

 Examine audit log settings

10.3.5

Origination of event?

 Interview personnel

 Observe audit logs

 Examine audit log settings

10.3.6

Identity or name of affected data, system component, or

resource?

 Interview personnel

 Observe audit logs

 Examine audit log settings

10.6

Are logs and security events for all system components

reviewed to identify anomalies or suspicious activity as

follows?

Note: Log harvesting, parsing, and alerting tools may

be used to achieve compliance with Requirement 10.6.

10.6.1

(b) Are the following logs and security events reviewed

at least daily, either manually or via log tools?

 All security events

 Logs of all system components that store,

process, or transmit CHD and/or SAD

 Logs of all critical system components

 Logs of all servers and system components

that perform security functions (for example,

firewalls, intrusion-detection systems/intrusion-

prevention systems (IDS/IPS), authentication

servers, e-commerce redirection servers, etc.)

 Review security policies and procedures

 Observe processes

 Interview personnel

10.6.2

(b) Are logs of all other system components

periodically reviewed—either manually or via log

tools—based on the organization’s policies and risk

management strategy?

 Review security policies and procedures

 Review risk assessment documentation

 Interview personnel

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

10.6.3

(b) Is follow up to exceptions and anomalies identified

during the review process performed?

 Review security policies and procedures

 Observe processes

 Interview personnel

10.7

(b) Are audit logs retained for at least one year?

 Review security policies and procedures

 Interview personnel

 Examine audit logs

available for analysis?

 Interview personnel

 Observe processes

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Requirement 11: Regularly test security systems and processes

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

11.1

(a) Are processes implemented for detection and

identification of both authorized and unauthorized

wireless access points on a quarterly basis?

Note: Methods that may be used in the process include,

but are not limited to, wireless network scans,

physical/logical inspections of system components and

infrastructure, network access control (NAC), or wireless

IDS/IPS.

Whichever methods are used, they must be sufficient to

detect and identify any unauthorized devices.

 Review policies and procedures

(b) Does the methodology detect and identify any

unauthorized wireless access points, including at least

the following?

 WLAN cards inserted into system

components;

 Portable or mobile devices attached to

system components to create a wireless

access point (for example, by USB, etc.); and

 Wireless devices attached to a network port

or network device.

 Evaluate the methodology

and unauthorized wireless access points, is the scan

performed at least quarterly for all system components

and facilities?

 Examine output from recent wireless

scans

(d) If automated monitoring is utilized (for example,

wireless IDS/IPS, NAC, etc.), is monitoring configured

to generate alerts to notify personnel?

 Examine configuration settings

11.1.1

Is an inventory of authorized wireless access points

maintained and a business justification documented for all

authorized wireless access points?

 Examine inventory records

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

11.1.2

(a) Does the incident response plan define and require a

response in the event that an unauthorized wireless

access point is detected?

 Examine incident response plan

(see Requirement 12.10)

(b) Is action taken when unauthorized wireless access

points are found?

 Interview responsible personnel

 Inspect recent wireless scans and

related responses

11.2

Are internal and external network vulnerability scans run at

least quarterly and after any significant change in the

network (such as new system component installations,

changes in network topology, firewall rule modifications,

product upgrades), as follows?

Note: Multiple scan reports can be combined for the

quarterly scan process to show that all systems were

scanned and all applicable vulnerabilities have been

addressed. Additional documentation may be required to

verify non-remediated vulnerabilities are in the process of

being addressed.

For initial PCI DSS compliance, it is not required that four

quarters of passing scans be completed if the assessor

verifies 1) the most recent scan result was a passing scan,

2) the entity has documented policies and procedures

requiring quarterly scanning, and 3) vulnerabilities noted in

the scan results have been corrected as shown in a re-

scan(s). For subsequent years after the initial PCI DSS

review, four quarters of passing scans must have occurred.

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

11.2.1

(a) Are quarterly internal vulnerability scans performed?

 Review scan reports

(b) Does the quarterly internal scan process address all

“high risk” vulnerabilities and include rescans to verify

all “high-risk” vulnerabilities (as defined in PCI DSS

Requirement 6.1) are resolved?

 Review scan reports

internal resource(s) or qualified external third party, and

if applicable, does organizational independence of the

tester exist (not required to be a QSA or ASV)?

 Interview personnel

11.2.2

(a) Are quarterly external vulnerability scans performed?

Note: Quarterly external vulnerability scans must be

performed by an Approved Scanning Vendor (ASV),

approved by the Payment Card Industry Security

Standards Council (PCI SSC).

Refer to the ASV Program Guide published on the PCI

SSC website for scan customer responsibilities, scan

preparation, etc.

 Review results from the four most

recent quarters of external

vulnerability scans

(b) Do external quarterly scan and rescan results satisfy

the ASV Program Guide requirements for a passing

scan (for example, no vulnerabilities rated 4.0 or higher

by the CVSS, and no automatic failures)?

 Review results of each external

quarterly scan and rescan

a PCI SSC Approved Scanning Vendor (ASV?

 Review results of each external

quarterly scan and rescan

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

11.2.3

(a) Are internal and external scans, and rescans as

needed, performed after any significant change?

Note: Scans must be performed by qualified personnel.

 Examine and correlate change control

documentation and scan reports

(b) Does the scan process include rescans until:

 For external scans, no vulnerabilities exist

that are scored 4.0 or higher by the CVSS,

 For internal scans, a passing result is

obtained or all “high-risk” vulnerabilities as

defined in PCI DSS Requirement 6.1 are

resolved?

 Review scan reports

or qualified external third party, and if applicable, does

organizational independence of the tester exist (not

required to be a QSA or ASV)?

 Interview personnel

11.3.4

If segmentation is used to isolate the CDE from other

networks:

(a) Are penetration-testing procedures defined to test all

segmentation methods, to confirm they are operational

and effective, and isolate all out-of-scope systems

from systems in the CDE?

 Examine segmentation controls

 Review penetration-testing

methodology

(b) Does penetration testing to verify segmentation

controls meet the following?

 Performed at least annually and after any

changes to segmentation controls/methods

 Covers all segmentation controls/methods in use

 Verifies that segmentation methods are

operational and effective, and isolate all out-of-

scope systems from systems in the CDE.

 Examine results from the most recent

penetration test

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

qualified external third party, and if applicable, does

organizational independence of the tester exist (not

required to be a QSA or ASV)?

 Interview responsible personnel

11.5

(a) Is a change-detection mechanism (for example, file-

integrity monitoring tools) deployed to detect

unauthorized modification (including changes,

additions, and deletions) of critical system files,

configuration files, or content files?

Examples of files that should be monitored include:

 System executables

 Application executables

 Configuration and parameter files

 Centrally stored, historical or archived, log, and audit

files

 Additional critical files determined by entity (for example,

through risk assessment or other means)

 Observe system settings and

monitored files

 Examine system configuration

settings

(b) Is the change-detection mechanism configured to alert

personnel to unauthorized modification (including

changes, additions, and deletions) of critical system

files, configuration files or content files, and do the tools

perform critical file comparisons at least weekly?

Note: For change detection purposes, critical files are

usually those that do not regularly change, but the

modification of which could indicate a system compromise

or risk of compromise. Change detection mechanisms such

as file-integrity monitoring products usually come pre-

configured with critical files for the related operating

system. Other critical files, such as those for custom

applications, must be evaluated and defined by the entity

(that is the merchant or service provider).

 Observe system settings and

monitored files

 Review results from monitoring

activities

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

11.5.1

Is a process in place to respond to any alerts generated by

the change-detection solution?

 Examine system configuration

settings

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Maintain an Information Security Policy

Requirement 12: Maintain a policy that addresses information security for all personnel

Note: For the purposes of Requirement 12, “personnel” refers to full-time part-time employees, temporary employees and personnel, and

contractors and consultants who are “resident” on the entity’s site or otherwise have access to the company’s site cardholder data environment.

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

12.1

Is a security policy established, published, maintained,

and disseminated to all relevant personnel?

 Review the information security policy

12.1.1

Is the security policy reviewed at least annually and

updated when the environment changes?

 Review the information security policy

 Interview responsible personnel

12.3

Are usage policies for critical technologies developed to

define proper use of these technologies and require the

following:

Note: Examples of critical technologies include, but are

not limited to, remote access and wireless technologies,

laptops, tablets, removable electronic media, e-mail

usage and Internet usage.

12.3.1

Explicit approval by authorized parties to use the

technologies?

 Review usage policies

 Interview responsible personnel

12.3.2

Authentication for use of the technology?

 Review usage policies

 Interview responsible personnel

12.3.3

A list of all such devices and personnel with access?

 Review usage policies

 Interview responsible personnel

12.3.5

Acceptable uses of the technologies?

 Review usage policies

 Interview responsible personnel

12.3.6

Acceptable network locations for the technologies?

 Review usage policies

 Interview responsible personnel

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

12.3.8

Automatic disconnect of sessions for remote-access

technologies after a specific period of inactivity?

 Review usage policies

 Interview responsible personnel

12.3.9

Activation of remote-access technologies for vendors

and business partners only when needed by vendors

and business partners, with immediate deactivation after

use?

 Review usage policies

 Interview responsible personnel

12.4

Do security policy and procedures clearly define

information security responsibilities for all personnel?

 Review information security policy

and procedures

 Interview a sample of responsible

personnel

12.5

(b) Are the following information security management

responsibilities formally assigned to an individual or

team:

12.5.3

Establishing, documenting, and distributing security

incident response and escalation procedures to ensure

timely and effective handling of all situations?

 Review information security policy

and procedures

12.6

(a) Is a formal security awareness program in place to

make all personnel aware of the cardholder data

security policy and procedures?

 Review security awareness program

12.8

Are policies and procedures maintained and

implemented to manage service providers with whom

cardholder data is shared, or that could affect the

security of cardholder data, as follows:

12.8.1

Is a list of service providers maintained, including a

description of the service(s) provided?

 Review policies and procedures

 Observe processes

 Review list of service providers

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

12.8.2

Is a written agreement maintained that includes an

acknowledgement that the service providers are

responsible for the security of cardholder data the

service providers possess or otherwise store, process, or

transmit on behalf of the customer, or to the extent that

they could impact the security of the customer’s

cardholder data environment?

Note: The exact wording of an acknowledgement will

depend on the agreement between the two parties, the

details of the service being provided, and the

responsibilities assigned to each party. The

acknowledgement does not have to include the exact

wording provided in this requirement.

 Observe written agreements

 Review policies and procedures

12.8.3

Is there an established process for engaging service

providers, including proper due diligence prior to

engagement?

 Observe processes

 Review policies and procedures and

supporting documentation

12.8.4

Is a program maintained to monitor service providers’

PCI DSS compliance status at least annually?

 Observe processes

 Review policies and procedures and

supporting documentation

12.8.5

Is information maintained about which PCI DSS

requirements are managed by each service provider,

and which are managed by the entity?

 Observe processes

 Review policies and procedures and

supporting documentation

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

12.10.1

(a) Has an incident response plan been created to be

implemented in the event of system breach?

 Review the incident response plan

 Review incident response plan

procedures

(b) Does the plan address the following, at a minimum:

 Roles, responsibilities, and communication and

contact strategies in the event of a compromise

including notification of the payment brands, at a

minimum?

 Review incident response plan

procedures

 Specific incident response procedures?

 Review incident response plan

procedures

 Business recovery and continuity procedures?

 Review incident response plan

procedures

 Data backup processes?

 Review incident response plan

procedures

 Analysis of legal requirements for reporting

compromises?

 Review incident response plan

procedures

 Coverage and responses of all critical system

components?

 Review incident response plan

procedures

 Reference or inclusion of incident response

procedures from the payment brands?

 Review incident response plan

procedures

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Appendix A: Additional PCI DSS Requirements

Appendix A1: Additional PCI DSS Requirements for Shared Hosting Providers

This appendix is not used for merchant assessments.

Appendix A2: Additional PCI DSS Requirements for Entities using SSL/early TLS

PCI DSS Question

Expected Testing

Response

(Check one response for each

question)

Yes

Yes with

CCW

N/A

A2.1

For POS POI terminals (and the SSL/TLS termination

points to which they connect) using SSL and/or early

TLS:

 Are the devices confirmed to not be susceptible to

any known exploits for SSL/early TLS

Or:

 Is there a formal Risk Mitigation and Migration Plan

in place per Requirement A2.2?

 Review documentation (for example,

vendor documentation,

system/network configuration details,

etc.) that verifies POS POI devices

are not susceptible to any known

exploits for SSL/early TLS

A2.2

Is there a formal Risk Mitigation and Migration Plan in

place for all implementations that use SSL and/or early

TLS (other than as allowed in A2.1), that includes:

 Description of usage, including; what data is being

transmitted, types and number of systems that use

and/or support SSL/early TLS, type of environment;

 Risk assessment results and risk reduction controls

in place;

 Description of processes to monitor for new

vulnerabilities associated with SSL/early TLS;

 Description of change control processes that are

implemented to ensure SSL/early TLS is not

implemented into new environments;

 Overview of migration project plan including target

migration completion date no later than 30th June

2018?

 Review the documented Risk

Mitigation and Migration Plan

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Appendix A3: Designated Entities Supplemental Validation (DESV)

This Appendix applies only to entities designated by a payment brand(s) or acquirer as requiring additional validation of existing PCI DSS

requirements. Entities required to validate to this Appendix should use the DESV Supplemental Reporting Template and Supplemental Attestation

of Compliance for reporting, and consult with the applicable payment brand and/or acquirer for submission procedures.

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Appendix B: Compensating Controls Worksheet

Use this worksheet to define compensating controls for any requirement where “YES with CCW” was

checked.

Note: Only companies that have undertaken a risk analysis and have legitimate technological or

documented business constraints can consider the use of compensating controls to achieve compliance.

Refer to Appendices B, C, and D of PCI DSS for information about compensating controls and guidance

on how to complete this worksheet.

Requirement Number and Definition:

Information Required

Explanation

1. Constraints

List constraints precluding compliance

with the original requirement.

2. Objective

Define the objective of the original

control; identify the objective met by

the compensating control.

3. Identified Risk

Identify any additional risk posed by the

lack of the original control.

4. Definition of

Compensating

Controls

Define the compensating controls and

explain how they address the

objectives of the original control and

the increased risk, if any.

5. Validation of

Compensating

Controls

Define how the compensating controls

were validated and tested.

6. Maintenance

Define process and controls in place to

maintain compensating controls.

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 2: Self-Assessment Questionnaire January 2017

Appendix C: Explanation of Non-Applicability

If the “N/A” (Not Applicable) column was checked in the questionnaire, use this worksheet to explain why

the related requirement is not applicable to your organization.

Requirement

Reason Requirement is Not Applicable

Example:

3.4

Cardholder data is never stored electronically

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 3: Validation and Attestation Details January 2017

Section 3: Validation and Attestation Details

Part 3. PCI DSS Validation

This AOC is based on results noted in SAQ C (Section 2), dated (SAQ completion date).

Based on the results documented in the SAQ C noted above, the signatories identified in Parts 3b-3d, as

applicable, assert(s) the following compliance status for the entity identified in Part 2 of this document:

(check one):

Compliant: All sections of the PCI DSS SAQ are complete, all questions answered affirmatively,

resulting in an overall COMPLIANT rating; thereby (Merchant Company Name) has demonstrated full

compliance with the PCI DSS.

Non-Compliant: Not all sections of the PCI DSS SAQ are complete, or not all questions are answered

affirmatively, resulting in an overall NON-COMPLIANT rating, thereby (Merchant Company Name) has

not demonstrated full compliance with the PCI DSS.

Target Date for Compliance:

An entity submitting this form with a status of Non-Compliant may be required to complete the Action

Plan in Part 4 of this document. Check with your acquirer or the payment brand(s) before completing

Part 4.

Compliant but with Legal exception: One or more requirements are marked “No” due to a legal

restriction that prevents the requirement from being met. This option requires additional review from

acquirer or payment brand.

If checked, complete the following:

Affected Requirement

Details of how legal constraint prevents requirement being met

Part 3a. Acknowledgement of Status

Signatory(s) confirms:

(Check all that apply)

PCI DSS Self-Assessment Questionnaire C, Version (version of SAQ), was completed according to the

instructions therein.

All information within the above-referenced SAQ and in this attestation fairly represents the results of

my assessment in all material respects.

I have confirmed with my payment application vendor that my payment system does not store sensitive

authentication data after authorization.

I have read the PCI DSS and I recognize that I must maintain PCI DSS compliance, as applicable to

my environment, at all times.

If my environment changes, I recognize I must reassess my environment and implement any additional

PCI DSS requirements that apply.

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 3: Validation and Attestation Details January 2017

Part 3a. Acknowledgement of Status (continued)

No evidence of full track data

, CAV2, CVC2, CID, or CVV2 data

, or PIN data

storage after

transaction authorization was found on ANY system reviewed during this assessment.

ASV scans are being completed by the PCI SSC Approved Scanning Vendor (ASV Name)

Part 3b. Merchant Attestation

Signature of Merchant Executive Officer



Date:

Merchant Executive Officer Name:

Title:

Part 3c. Qualified Security Assessor (QSA) Acknowledgement (if applicable)

If a QSA was involved or assisted with this

assessment, describe the role performed:

Signature of Duly Authorized Officer of QSA Company 

Date:

Duly Authorized Officer Name:

QSA Company:

Part 3d. Internal Security Assessor (ISA) Involvement (if applicable)

If an ISA(s) was involved or assisted with this

assessment, identify the ISA personnel and

describe the role performed:

Data encoded in the magnetic stripe or equivalent data on a chip used for authorization during a card-present transaction. Entities

may not retain full track data after transaction authorization. The only elements of track data that may be retained are primary

account number (PAN), expiration date, and cardholder name.

The three- or four-digit value printed by the signature panel or on the face of a payment card used to verify card-not-present

transactions.

Personal identification number entered by cardholder during a card-present transaction, and/or encrypted PIN block present

within the transaction message.

PCI DSS v3.2 SAQ C, Rev. 1.1 – Section 3: Validation and Attestation Details January 2017

Part 4. Action Plan for Non-Compliant Requirements

Select the appropriate response for “Compliant to PCI DSS Requirements” for each requirement. If you

answer “No” to any of the requirements, you may be required to provide the date your Company expects to be

compliant with the requirement and a brief description of the actions being taken to meet the requirement.

Check with your acquirer or the payment brand(s) before completing Part 4.

PCI DSS

Requirement*

Description of Requirement

Compliant to PCI

DSS Requirements

(Select One)

Remediation Date and Actions

(If “NO” selected for any

Requirement)

YES

Install and maintain a firewall

configuration to protect cardholder

data

Do not use vendor-supplied

defaults for system passwords and

other security parameters

Protect stored cardholder data

Encrypt transmission of cardholder

data across open, public networks

Protect all systems against

malware and regularly update anti-

virus software or programs

Develop and maintain secure

systems and applications

Restrict access to cardholder data

by business need to know

Identify and authenticate access to

system components

Restrict physical access to

cardholder data

Track and monitor all access to

network resources and cardholder

data

Regularly test security systems and

processes

Maintain a policy that addresses

information security for all

personnel

Appendix A2

Additional PCI DSS Requirements

for Entities using SSL/early TLS

* PCI DSS Requirements indicated here refer to the questions in Section 2 of the SAQ.

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