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PACKAGES A LA CARTE BEVERAGES POLICIES & PROCEDURES
METHOD OF PAYMENT
A valid credit card is required for all suite orders. The card
provided will be charged for the full pre-event order total
up to 24 hours in advance of the event and will be used
to settle the final total at the conclusion of the event if no
alternate payment is provided. If the card provided fails and
no additional payment is provided within the 24 hours, your
order may be canceled.
Credit Card On File
All food, beverage and labor services will be charged to a
predetermined credit card account kept on file. At the end of
the event, you have the option to choose the “Do Not Present
Bill” and “Automatic Gratuity” options if the cardholder will not
be present for the event.
Payment at the Event
Please advise your guests if they will be responsible for all
food and beverage charges incurred during the game.
Payment is to be made upon placement of order. A receipt
will be provided.
Please mail/overnight checks to Aramark Attention:
Sarah Filbert, Suites Manager
412-325-4613
Aramark, PNC Park
115 Federal Street
Pittsburgh, PA 15212
TAXES
Food, non-alcoholic beverages and the administrative
charge are subject to Pennsylvania state sales tax. If your
organization is tax exempt, please supply a copy of certification
with the completed order forms in advanced.
ADMINISTRATIVE FEE
Advanced Orders
All items purchased in the suite are subject to a 19%
administrative charge and applicable Pennsylvania state
taxes. The administrative fee is not intended to be a tip, gratuity
or service charge for the benefit of the service employees
and no portion of this administrative charge is distributed to
employees. Any gratuity is at the discretion of the guest. The
administrative fee is used to oset the operational expenses
related to providing the highest quality of service to you, our
guest.
CANCELLATIONS
If by chance you need to cancel an order, we ask that you do
so by NOON the day before the event. Due to preparation
costs, suite holders will be charged for orders canceled less
than 24 hours prior to the event at the rate of 50% of the order
and 100% of the private attendant fee (if applicable).
If an event is canceled by the Pittsburgh Pirates after the gates
have opened, all orders will be completed and billed as usual.
If gates do not open, orders will not be billed.
ALCOHOL POLICY
Aramark is the only licensee authorized to sell or service
liquor, beer or wine at PNC Park. Alcoholic beverages are
not permitted to be brought into or taken out of the suites
or the venue. Pennsylvania state law prohibits the sale or
consumption of alcoholic beverages by any person under the
age of 21. It is the responsibility of the suite owner to ensure
that no minors or intoxicated persons consume alcoholic
beverages. Alcohol may be ordered until the conclusion of the
seventh inning. Management reserves the right to discontinue
service of alcoholic beverages at any time to any individual
or group. For suites without a par restocking agreement,
Aramark reserves the right, in its sole discretion, to dispose
of any unconsumed or unopened food and beverages at the
end of each event and to restock certain items for subsequent
events; credit will not be given for any such items.
LEASED SUITEHOLDER PAR BARS
We recommend a standing beverage order called a Par Bar.
We will customize your inventory, store it in a locked cabinet
in your suite and restock it to the predetermined level prior to
every game. Additions and deletions can be made throughout
the season. Alcoholic beverages may not be removed from
the premises. For suites without a par restocking agreement,
Aramark reserves the right, in its sole discretion, to dispose
of any unconsumed or unopened food and beverages at the
end of each event and to restock certain items for subsequent
events; credit will not be given for any such items.
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