PRACTICE MATE™ USER AGREEMENT
Thank you for your interest in Practice Mate™, Oﬃce Ally’s online practice management program. We have attempted
to produce a product that we feel will have broad application. Practice Mate™ is a web-based program. This provides
the unique advantage of being able to use your business information from any place that provides access to a computer
(assuming it meets system requirements) and broadband internet connectivity. Because this is an on-line program,
you will not have our software on your local computer, and any business data entered into our program will be stored
on our oﬀ-site servers. We refer you to Oﬃce Ally’s website for information on HIPAA compliance, private health
information, and website security.
Redundant equipment with ﬁrewalls, load balancing, and failover are used to ensure continuous operation of our
website. Database and ﬁle backup ensure quick retrieval of data in the case of unforeseen circumstances. Our goal
is to have our website available to our users at all times. However, periodic maintenance requires that our website
be down for limited periods of time. We are also unable to control circumstances which might interrupt service, such
as natural disasters, or local events that might impact our users’ ability to access the internet. As a result, there might
be periods of time during which you may not have access to your business data.
We look forward to working with you and appreciate your input as well as suggestions for enhancements that we
might incorporate in future releases. By signing below I agree to submit all claims electronically through Oﬃce Ally
for carriers that are on our payer list.
I HAVE READ AND UNDERSTAND THIS AGREEMENT AND WISH TO BE A PRACTICE MATE USER. I AM AUTHORIZED TO
SIGN THIS AGREEMENT ON BEHALF OF MY BUSINESS. PRACTICE MATE AGREEMENT FORM IS ONLY REQUIRED IF YOU
ARE USING THE OFFICE ALLY PRACTICE MATE SYSTEM.
Name (President/CEO/Owner of Entity who owns the Oﬃce Ally Account) Signature (President/CEO/Owner of Entity who owns the Oﬃce Ally Account)
Title (President/CEO/Owner of Entity who owns the Oﬃce Ally Account) Practice/Facility Name
Contact Name / Phone Number Oﬃce Ally Representative
Username (If you are a current Oﬃce Ally user)* Date
PRACTICE MATE SYSTEM REQUIREMENTS
Internet Explorer version 11 or above, with a 128-bit encryption
Safari version 11.1.2 or above, with 128-bit A
Chrome version 58+ or above, with a 128-bit encryption
Windows: OS (PC):
Windows 7, or above
MAC OS 10.11, or above
High-Speed internet connection via DSL, cable modem, or TI line.
Bandwidth to support the number of users in your oﬃce accessing the internet simultaneously.
*If you are not a current Oﬃce Ally user you must complete the enrollment process. OA 2018-08-07
Please email this completed User Agreement to EnrollmentAdmin@OﬃceAlly.com or fax to (360) 314-2184.
For questions call (360) 975-7000 opt. 3.