Providing your TFN
Under the Superannuation Industry (Supervision) Act 1993, we are
authorised to collect, use and disclose your TFN.
We may disclose your TFN to another super provider when your
benefits are being transferred, unless you request to us in writing
that your TFN is not disclosed to any other super provider.
Declining to quote your TFN to us is not an offence. However, giving
your TFN to us will have the following advantages:
• We will be able to accept all permitted types of contributions to
• Other than the tax that may ordinarily apply, you will not pay more
tax than you need to. This affects both contributions to your super
and benefit payments when you start drawing down your super
• It will make it much easier to find different super accounts in your
name so that you receive all your super benefits when you retire.
If you complete a TFN declaration for your employer, they are
required to notify us of your TFN. If, at any time, you have provided
your TFN to your employer for super purposes, they are required to
notify us of your TFN when a contribution or allocation is made to
The legal purposes for using a TFN may change in the future. If laws
change, the consequences of not providing the TFN may also change.
*Important note: Our fund rules generally require an application
to be accompanied by an opening contribution. In order to accept
a voluntary personal or spouse contribution, by law we must hold a
TFN. If a TFN isn't provided on this application, we can't accept the
opening contribution and therefore can't open a new account.
If the new member applicant is over age 65, there are also other
restrictions on making member contributions – read our Reference
Guide: Contributing to your super for more.
Other features and options available
for your account
The following is an overview of some features and options available
in Accumulate Plus. Please refer to the most up-to-date PDS and
Reference Guides before finalising any decisions about your account
– visit oursuperfund.com.au/pds or call us for a copy. Forms are
available from oursuperfund.com.au/forms.
Consolidate or transfer super from other funds
You can transfer super from another super fund into Accumulate Plus
by logging into your account online at oursuperfund.com.au/login,
calling us, or completing our Request to transfer my super balance
Important: Whenever you change funds you should check how
it might affect any benefits you have in your other fund, such as
insurance cover. We don’t charge you a contribution or transfer fee.
If you transfer your total account balance from another fund, you
may be eligible to transfer any Death and Total and Permanent
Disablement (TPD), Death-only and/or Salary Continuance (income
protection) insurance cover you have in that fund as well. This may
make it easier for you to consider consolidating your super. Find out
more in our relevant Reference Guide: Insurance cover.
You may be eligible to apply for Death and TPD or Death-only cover,
and/or Salary Continuance cover. Find out more in the relevant
Reference Guide: Insurance cover for more information.
Beneficiaries for your account
If you have specific wishes about who should receive the balance of
your account if you die, you should make a non-lapsing death benefit
death nomination. Find out more in our Reference Guide: Death
Direct debit request service agreement
Our commitment to you
• We will send you confirmation of the direct debit.
• Where the due date for a direct debit request falls on a non-
business day, we will debit the amount on the next business day.
• We will provide written notice of any proposed changes to your
direct debit arrangements with no less than 14 days notice. If you
are unhappy with any changes we make, you may cancel your
direct debit arrangement without fee or charge by providing us
with written notice as outlined under the heading ‘Your rights’.
• We will keep all information provided by you, and details of
your nominated account at the financial institution, private
and confidential. The financial institution may require such
information to be provided in the event of a claim or relating to an
alleged incorrect or wrongful debit.
• We will investigate and deal promptly with any queries, claims
or complaints regarding debits, providing a response within 5
Your commitment to us
• Direct debit through BECS is not available on all accounts. You are
advised to check your account details against a recent statement
from your financial institution and if uncertain, you should check
with your financial institution before completing the Direct Debit
• It is your responsibility to ensure that the authorisation on the
direct debit request is identical to the account signing instruction
held by the financial institution of the nominated account.
• It is your responsibility to ensure that sufficient funds are available
in the nominated account to meet the drawing. We do not issue
an invoice or billing advice for the debit. If you are uncertain as
to when the debit will be processed to your account, you should
check with your financial institution.
• It is your responsibility to advise us if the account nominated by
you to receive the drawings is altered, transferred or closed.
• It is your responsibility to arrange with us a suitable alternate
payment method if the drawing arrangements are stopped by
either you or the nominated financial institution.
• It is your responsibility to meet any charges resulting from the use
of the direct debit system. This may include fees charged by us as
a result of drawings returned unpaid, with such fees being equal
to actual costs we incur.
• To stop a debit payment, you may request to defer, alter or cancel
the drawing by advising us in writing prior to the direct debit being
enacted. You can write to us at GPO Box 4758, Sydney NSW 2001.
You can also request to cancel the debit directly with the financial
• All transactions disputes, queries, and claims should be raised
directly with us. We will provide a verbal or written response
within 5 business days from the date of the notice. If the claim/
dispute is successful, we will reimburse you by way of cheque or
electronic credit to your nominated account. You can also direct
any dispute or claims directly to the financial institution.
Use the following details to contact us regarding direct debit
arrangements or enquiries:
• Phone 1800 023 928 or email firstname.lastname@example.org
• Write to Commonwealth Bank Group Super, GPO Box 4758,
Sydney NSW 2001.