PCB CCHW Legacy Application | www.pacertboard.org | info@pacertboard.org | Revised September 2020
ROLE OF THE COMMUNITY HEALTH WORKER
A Community Health Worker (CHW) is a trusted individual who contributes to improved health
outcomes in the community. CHWs serve the communities in which they reside or communities with
which they may share ethnicity, language, socioeconomic status, or life experiences. The term
“community health worker,” includes but is not limited to other titles such as outreach worker, patient
navigator and promotores de salud.
A CHW proactively:
• builds individual and community capacity by increasing health knowledge and self-sufficiency
through a range of activities such as outreach, community education, informal counseling, social
support and advocacy;
• serves as a liaison between communities and health care agencies;
• provides guidance and social assistance to community residents;
• enhances community residents’ ability to effectively communicate with healthcare providers;
• provides culturally and linguistically appropriate health education;
• advocates for individual and community health;
• provides referral and follow-up services or otherwise coordinates care; and
• identifies and helps enroll eligible individuals in federal, state, and local private or nonprofit
health and human services programs.
CERTIFIED COMMUNITY HEALTH WORKER REQUIREMENTS
Prior to submitting your application, applicants must have all requirements completed and documented.
EXPERIENCE & SUPERVISION
Qualifying experience is based upon an individual providing services that are specific to the community
health worker domains.
Only employment within the last five (5) years may be counted towards the total experience
requirement.
If the applicant’s experience requirement is not fulfilled from their current employer, they must include
a letter (on company letterhead) from previous employer(s) verifying their duties and dates employed
with their application.
• Experience: one (1) year of full-time volunteer or paid employment or 2000 hours of part-time
of volunteer or paid employment.
Supervision is a formal or informal process that is evaluative, and supportive. It can be provided by more
than one person, it ensures quality of services, and extends over time. Supervision includes observation,
mentoring, coaching, evaluating, inspiring, and creating an atmosphere that promotes self-motivation,
learning, and professional development. In all aspects of the supervision process, ethical and diversity
issues must be in the forefront.
• Supervision: 60 hours specific to the domains. Hours may be included in the total experience
requirement.