Page 5, Section III, Scope of Work B. Accounts #2
What volume of contact exists today for E-Pay related questions/issues? What time of
day/week is support necessary? Can you provide the number of employees the current
custodial bank has dedicated for the customer service of the E-Pay accounts?
Generally, Participants refer most questions to the Treasurer’s
staff. The Contractor will receive calls from Participants with
traditional banking questions, such as questions regarding
overdrafts, wires, and ACHs. At a minimum, the Treasurer intends
for the Contractor to provide support Monday through Friday, from
8:00 a.m. CT to 4:30 p.m. CT. Currently, E-Pay customer service
is combined with the Illinois Funds customer service for a total of
3 team members and a supervisor.
10. Page 5, Section III, Scope of Work B. Accounts, #3
Can the existing toll-free number be transferred to the new vendor? If not, can a prompt
be added to transfer to new vendor?
The current E-Pay toll-free number comes in to the Treasurer and
will not be transferred. The Treasurer is willing to explore the
possibility of creating a prompt for the Contractor. Respondents
should feel free to propose possible solutions for Participants to
contact the Contractor for bank-related customer service issues.
11. Page 5, Section III, Scope of Work B. Accounts, #4
Can participants look up deposits online versus receiving an email or fax?
The Contractor must give Participants online access to their
account information, but it does not have to send deposit
notifications via e-mail or fax.
12. Page 5, Section III, Scope of Work C Add-ons #1
Can you confirm who moves the funds – the E-pay participants or the E-Pay custodian
bank? What is a TIP file? Can you provide a file format for the TIP file? Is the wire a
separate wire for each participant or a single net wire? Is the pre-determined amount the
same for all participants?
Under the proposed new process, the Participant will authorize the
automatic transfer of funds above a predetermined amount, and the
Contractor will provide the TIP file, containing each day's
transactions to US Bancorp Fund Services. Funds will be settled
net for each day's trading activity as a single fed wire. The
predetermined amount will be set by the Treasurer, based on the
limitations of the Contractor. A TIP file is a proprietary layout
designed to interface with the investment account transfer agent
system. For additional information on a TIP file, please see