You have a choice.
There are two ways to file
your claim for Unemployment
Insurance benefits.
YoucancalltheTeleClaimCenter.
HoursareMondaythroughFriday,from8:30a.m.
to4:30p.m.
Unemployment Insurance services are
available by telephone. You can le a new
claim for Unemployment Insurance, reopen a
current claim, be interviewed if there are issues
that affect your eligibility, obtain up-to-date
information on the status of your claim and
benet payment check, and resolve problems
— all by telephone.
When you call the TeleClaim Center, you will be
asked to enter your social security number and
the year you were born — using the numbers
on a touch-tone telephone. Thenyouwillbe
transferredtoanagentwhowilltakethe
informationnecessarytoleyourclaim.
Youcanleyourclaiminperson.
Unemployment Insurance Walk-In services
are available at more than 35 sites located
conveniently throughout Massachusetts.
Services include assistance with ling a new
claim for Unemployment Insurance, reopening a
current claim, and resolving problems with your
claim.
For the address of the nearest UI Walk-In site, call
617-626-6560. After hearing the greeting, enter
the number 331 on the keypad of a touch tone
telephone. When you asked to do so, enter the
rst ve digits of your zip code. You will be given
the address of the Walk-In Center nearest you.
You can also nd the addresses of all Walk-In
Centers in Massachusetts on the DUA web site at
www.mass.gov/dua. Select “Find a UI Walk-In
Center” under Key Resources.
Filing your claim. Follow these simple steps.
The earliest your claim may be led is during your rst full week
of unemployment or the rst week that you experience a sig-
nicant reduction in the number of hours you normally work. A
delay in ling could affect the amount of your benets.
Step3-Bereadywiththefollowinginformation.
• Your Social Security Number
• The year you were born
• Your residential and mailing address and
telephone number
• Whether you have led an Unemployment
Insurance claim in Massachusetts or in any
other state during the past 12 months
• Your last day of employment
• The names and addresses of all of the employers
you have worked for during the 15 months prior
to ling your claim, and the dates you worked for
each of these employers. If you are reopening a
claim, be ready with the same information for the
past 8 weeks.
• The reason that you are no longer working or
that your hours have been reduced
• The names, dates of birth and social security
numbers for any dependent children, if you are
going to apply for dependency allowance
• Your alien registration number if you are not a
U.S. citizen
Step1-Decidehowtoleyourclaim.
Choose to le your claim in person or by calling the TeleClaim
Center. Walk-In ofces are located in every region of the state. For
the address of the nearest ofce, call 617-626-6560. After hearing
the greeting, enter the number 331 on the keypad of a touch tone
telephone. When you are asked to do so, enter the rst ve digits
of your zip code. You will be given the address of the Walk-In
Center nearest you. You can also nd the addresses of the Walk-In
Centers on the DUA web site at www.mass.gov/duaSelect “ofce
locator” on the home page.
To le your claim by telephone, call the DUA TeleClaim Center:
CalltheTeleClaimCenterat1-877-626-6800
ifyouarecallingfromthefollowingareacodes:
351,413,508,774,and978.
CalltheTeleClaimCenterat617-626-6800
ifyouarecallingfromanyotherareacode.
When you call the TeleClaim Center, you will press a number on
your telephone to choose services in English or another language.
From the list of services, Press — to le a new UI claim or to
reopen an existing claim. You will be asked to enter your social
security number and the year you were born. You will be trans-
ferred to a DUA agent who will help you le your claim.
Step2-Findoutwhentole.
ForWalk-InCenters,callyourlocalCareerCenter
forhours.
ForTeleClaimCenters,hoursareMondaythrough
Friday,from8:30a.m.to4:30p.m.
DUA is committed to providing you with prompt and
courteous service. Our goal is to ensure that your
claim is led quickly and efciently, and that your
waiting time is kept to a minimum. If there are call-
ers in queue, you will be given a message about the
length of the expected waiting time. If you choose
not to wait, you may call back anytime during that
week and there will be no effect on the processing
of your claim.
