INSTRUCTIONS FOR PETITIONING THE REFUND EXCEPTION COMMITTEE
This Refund Exception Petition is for Undergraduate Academic Tuition and Fees only
A committee of Collin staff/faculty (Committee) is authorized to consider petitions for limited out of
policy exceptions to Collin’s published refund schedule
( http://www.collin.edu/bursar/refunds.html ). To be
considered by the Committee a student must have completely dropped/withdrawn from the term OR provide additional
justification for the necessity of only dropping/withdrawing from specific classes selected for exception consideration.
Petition packages should be submitted to no later than the last day of classes for the term for which the student
is petitioning an exception. Requests submitted after
the last day of the term will not be considered unless
extenuating circumstances for the delay are presented, documented, and accepted by the Committee. When
submitting the Petition, please provide all supporting documentation and, if applicable, identify on the Release any
additional Collin offices, departments, faculty and/or staff to be contacted for information in support of the Petition.
Examples of refund exception justifications (extenuating circumstances) which may be considered are:
An unforeseen accident, illness, injury or incident which could not have been influenced, predicted,
or prevented by the student or the institution
Death of an immediate family member (child, sibling, spouse/partner, parent, or other individual with a
comparable supportive or dependent relationship)
Death of student
Examples of refund exception justifications (extenuating circumstances) which will NOT be considered are:
Chronic or recurring medical condition or illness, including mental health and/or substance
abuse (unforeseen symptoms or relapse situations will be determined on a case by case basis per
petition documentation provided by petitioner)
Missed coursework which may be completed under special circumstances with faculty approval
Caregiver responsibilities known to student at time of enrollment
Changes and/or challenges created by work or job schedules, including voluntary and involuntary
changes in employment.
Changing degree plan and corresponding course requirements or personal preference after term begins
Transferring to another institution
Military voluntary enlistment
Inability (for whatever reason) to pay your tuition bill or delays in financial aid notification
Students are responsible for being informed of drop/withdrawal procedures and/or refund schedules listed
College catalog, College web site, www.collin.edu (https://www.collin.edu/gettingstarted/register/withdrawal.html
http://www.collin.edu/bursar/refunds.html), and student account statements. Regardless of who enrolls a student,
it is ultimately the student’s responsibility,
whether full or part-time, to be mindful of enrollment and withdrawal
policies, deadlines, registration status, and financial consequences of schedule changes.
Committee reviews the documentation provided for final determination and may request clarification or
additional information, including confirmation from faculty coursework missed is quantitatively or qualitatively too
substantial to complete for the term. Requests for additional information will be sent to the student’s Collin email
account. Requested information should be submitted to the Committee within 30 days.
Collin reserves the right to
close all incomplete files within 30 days of receiving the initial petition package or requested additional information.
Medical documentation must contain date of initial treatment, dates student was under medical care,
illness/injury—including medically necessary limitations, and physicians’ comments and signature, and, if applicable
documented communication with course professor that the course withdrawal was necessary as the exceptional
circumstances were such the student could not make-up missed course work for course completion. Death of a
family member or student must be documented with an obituary, death certificate or other reasonable substitute
and, if applicable, explanation of relationship provided. Timeliness of submission is the student’s responsibility, and
exceptions will not be considered without documented substantiation of factors outside of the student’s control.
Once a Committee determination is made, students will be notified of the final decision via email. If a credit is
approved, it will be posted and applied against existing charges before any refund is issued. If term funding was
provided by a third party, applicable credit will be refunded to the third party vendor/donor rather than the student.
Financial aid students who withdraw may incur reductions in financial aid eligibility, resulting in account balances.
A credit posted to the account as a result of a refund petition does not reduce a student’s liability for student loan
amounts. If a credit results in a refund due the student, the credit balance will be processed in accordance with
Collin’s refund procedures.