How to Submit Required Documentation
1. Fill out the Claim Facilitation Form completely. Please be sure to sign the document prior to submitting.
2. Upload completed documents to https://protection.asurion.com/protection-plan/en-us/doc-upload
Frequently Asked Questions:
• Where do I find my model number and serial number?
o Model and serial numbers are generally located on the back of the product. In some cases you may need to
check the "About" section of your settings to obtain your model and serial number.
• How long will it take for my claim to be reviewed once I send in my claim form?
o You should receive an email response (If provided) from MyClaimStatus@asurion.com within 1 business day of
uploading your documentation. Please noted that emailed, faxed, and mailed document review time frames
are longer.
• What if I am unable to download and print the form?
o Contact our Claim Review Team to request a mailed copy.
• How long do I have to submit my paperwork?
o Your claim will remain in a review status for 60 days from initiation. If we have not received your paperwork
within that time, we will cancel your claim for inactivity. This does not prevent you from filing another claim in
the future, so long as your plan is active.
REMINDERS:
•
FILL OUT ALL FIELDS, SIGN, AND DATE THE CLAIM FORM PRIOR TO UPLOADING IT. INCOMPLETE FORMS WILL NOT BE APPROVED.
•
SIGN YOUR CLAIM FORM USING A DIGITAL OR INK SIGNATURE. FORMS SUBMITTED WITH TYPED OR PRINTED SIGNATURES WILL NOT
BE APPROVED.
•
YOU CAN CONTACT ASURION CUSTOMER SERVICE IF YOU HAVE QUESTIONS REGARDING THE INSTRUCTIONS FOR COMPLETING OR
SUBMITTING THE CLAIM FORM. THIS NUMBER CAN BE LOCATED ON YOUR PROTECTION PLAN INFORMATION.
Asurion Claim Facilitation Form
Instructions
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Instructions
Do not upload or email this page
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