OKLAHOMA BAPTIST UNIVERSITY
HR Office Only
New _________ Revision _______ FLSA _________ IPEDS _____________ Sal/Grd Assignment ______________
Prepared by Date
OBU Mission Statement
OBU transforms lives by equipping students to pursue academic excellence, integrate faith with all areas
of knowledge, engage a diverse world, and live worthy of the high calling of God in Christ.
Expectations for all Employees
Oklahoma Baptist University achieves its mission through a shared commitment to the following
expectations. All employees are expected to embrace these expectations and to model them in their
Commitment to the essentials of the Ch
People are treated with dignity and respect.
Relationships are built on honesty, integrity, and trus
Excellence is achieved through teamwork, leadership, and a strong work ethic.
Efficiency is achieved through wise management of human and financial resources.
Academic Technology & Creative Communications
Director of Academic Technology and Creative Communications
The Tech Support Specialist is responsible for providing technical support to
employees and students by configuring, implementing, and troubleshooting their
•Troubleshoot general hardware and software issues as requested by clients.
•Provide technical support via telephone, e-mail, remote access, or in person.
•Assist clients in configuring university owned desktop computers, laptop computers,
and mobile devices to meet the needs of employees and students.
•Communicate with clients through high-touch customer service methods to understand
needs and communicate solutions.
•Instruct employees and students on the use of various hardware and software.
•Create documentation as needed for the purpose of instructing users.
•Troubleshoot login issues for employees and students.
•Enforce to a reasonable degree, user compliance with written policies related to technology