Payment of your refund
We can pay your refund in one of four ways.
1. Directly into your bank or building society. This is by far the safest method of payment. Tick the
box which applies on page 1 and ll in your account number, the sort code, account type and
roll number if payment is to be made to a Building Society. We also need the name of your
bank or building society.
2. To another person of your choice (a nominee). Tick the box which applies, on page 1, and ll in
the name and address of your nominee. The payable order will be made out in their name not
yours and will be sent to their address.
3. Payment to an authorised employer. Tick the box which applies on page 1 if you wish to be
paid by this method and attach a letter of authorisation detailing the name and address of
the employer who you wish this money to be paid to.
4. To you at your home address if you live overseas and do not have a UK bank account. Just
tick the box which applies on page 3. Payment by this method can take up to two weeks longer
than payment into a bank account.
When we send your payment, we will also send a statement to your home address, which will give details of
your refund. We will aim to pay your refund within our statutory target of one month.
Deductions from your refund
Income tax at 20% will be deducted on refunds up to £20,000. If any of your membership was before 6 April
2016 a deduction will also be made for your share of the cost of buying you back into the State Second
Changes you should tell us about
If you change your address, bank details or your name before we have nished dealing with your
application, please tell us straight away so we can make your payment correctly. Please tell us your
membership (SD) number and your National Insurance number. If you do not know what these numbers
are check your payslip or ask your NHS employer where you last worked, who will be able to tell you.
Our contact details are:
PO Box 2269
Member helpline: 0300 330 1346
How we use your information
The NHS Business Services Authority – NHS Pensions will use the information provided for administering
your NHS Pension Scheme membership and processing payment of your NHS pension benets. We may
share your information to administer and pay your NHS pension, enable us to prevent and detect fraud and
mistakes, for debt collection purposes, or as required by law. For more information about who we share
your information with and how long we keep your personal data and your rights, please visit our website at