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NATIONAL COUNCIL ON STATE AUTHORIZATION AND RECIPROCITY AGREEMENTS (Alabama Commission on Higher Education)

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NATIONAL COUNCIL ON STATE AUTHORIZATION AND RECIPROCITY
AGREEMENTS (SARA)
STUDENT COMPLAINT
In receiving a student complaint covered by licensure, consumer protection, or
educational services (quality), the Alabama State Portal Entity (ASPE) will respond in
the following manner. If the student wishes to file a complaint, the initial screening will
first, determine if the institution is operating under the SARA agreement, second, if the
student was/is properly enrolled, third, the nature of the complaint, and fourth, if the
student has exhausted all efforts to resolve the issue under institutional guidelines
(published) and procedures provided to all students.
Please note that SARA Guideline 4.5a states, “Complaints against an institution
operating under SARA go first through the institution’s own procedures for
resolution of grievances”. Thus, if the out-of-state student has not utilized all
available administrative procedures allowed by the institution, as outlined in
the institution’s Catalog or Student Handbook, she/he will be referred back to
the institution to complete the process. The SARA Manual can be found here
https://www.nc-sara.org/content/sara-manual.
If all institutional administrative procedures have been completed and the situation is not
resolved, the student must complete a formal written complaint (see form below) that
includes among other things the following: student name, institution, course/program
involved, confirmation that all procedures provided by the institution have been met
(including contact points, date of hearing/findings, and outcome), and what recourse is
the student asking as settlement. At this point, all pertinent parties will be notified,
including the State Portal Coordinator in the student’s home state. It must be noted that
student complaints dealing with grades and/or student conduct will not be considered by
the ASPE.
Typically, the decision regarding a student complaint made by the Portal agency is the
final determination. However, a complaint may be submitted to the Alabama State
Reciprocity Committee and after that the SARA Regional Compact, if the complainant
has evidence the portal agency acted outside NC-SARA Rules and Procedures in its
review and decision making. All materials identified through the initial process must be
filed with the National Council-SARA within thirty (30) days of the outcome from the
Portal review.
ASPA STUDENT COMPLAINTS PAGE 1
ASPA STUDENT COMPLAINTS
PAGE 2
NATIONAL COUNCIL ON STATE AUTHRORIZATION AND RECIPROCITY AGREEMENTS (NC-SARA)
STUDENT COMPLAINT FORM
This form must be completed and on file with the Alabama State Portal Entity (ASPE) before any student
complaint will be reviewed. Telephone and/or electronic delivered complaints may be considered under
emergency circumstances, but in all complaints, the institution’s administrative procedures in dealing with
student complaints must be completed or documented as to the student’s efforts to resolve a complaint.
The following must be completed and submitted within two years of the grievance.
Name of Complainant:
Home Address:
(Street) (City) (ZIP code)
Contact Phone Number:
(Home) (Cell)
Student ID Number:
Email Address:
Date of Submission:
Affiliation with institution (check one)
Currently enrolled
Former student
Parent or guardian of student as identified and authorized under the Family Educational Right
to Privacy Act (FERPA) and provided for by the student’s signature:
_____________________________________________
Student Signature
ASPA STUDENT COMPLAINTS
PAGE 3
Other, (e.g. VA Counselor, Social Worker, etc.) Identify by name and authority.
Institution Name:
Have you completed the institution’s formal grievance/appeal process? Yes No
(Check One)
Date completed:
If No, provide a complete explanation why you did not complete the process.
If Yes, submit all pertinent documents to include minutes of hearings, correspondence (letters and
email), and findings to establish your having met all institutional procedures for complaints.
Course and/or Program of Study:
Date of Attendance:
From/Month-day-year To/Month-day-year
Complaint Description (attach to this form, please provide the following information/documents:
1. Describe your complaint in full detail, including all names of faculty, administrators, and college
personnel contacted about the complaint. Include in your transmission all documents that you
have in your possession related to your complaint.
2. Provide all contact information, e.g. phone number, email addresses, etc., for institutional staff you have
contacted.
3. State for the record what recourse (result) you are seeking by filing this complaint with the
Alabama Commission on Higher Education acting as the NC-SARA Alabama State Portal Entity
(ASPE).
4. Family Education Rights and Privacy Act (FERPA) – Consent to Release Student Information Form
(found at http://ache.edu/AlaPortal.aspx)
ASPA STUDENT COMPLAINTS
PAGE 4
By submitting this form, I affirm that I have met all requirements for filing a student complaint as provided
for under this agreement. I agree to the Alabama Commission on Higher Education functioning as the
designated “Portal” for administering educational activities under the NC-SARA membership. I further
authorize the institution to transmit all pertinent student records related to me under this complaint to
the ASPE in the course of this review. I also understand that the records requested may also be shared
with the NC-SARA State Portal Entity in my state of residence and/or any other NC-SARA authorized
representative.
The information provided under this complaint is complete, true, and correct to the best of my knowledge.
Signature
Print Name
Date
Mail this form and all pertinent documents to:
Standard Address:
Alabama Commission on Higher Education
C/O NC-SARA State Portal Agency
P.O. Box 302000
Montgomery, AL 36130-2000
Express/Overnight Mail:
Alabama Commission on Higher Education
C/O NC-SARA State Portal Agency
100 N. Union Street, Suite 782
Montgomery, Al. 36104
Electronic Transmission:
ron.leonard@ache.edu
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Completed 29 July 2020

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