California Child Support Prepaid Card issued by Comerica
You have several options to receive your payments: direct deposit to your
bank account; or this prepaid card. You do not have to accept this prepaid
Ask the state agency about other options.
Monthly fee
Per purchase
ATM withdrawal
Cash reload
ATM balance inquiry $0.00
Customer service
(automated or live agent)
per call
Inactivity $0
We charge 4 other types of fees. Here are some of them:
Card replacement
(regular or expedited delivery)
International transaction (excl. ATM withdrawal & balance inquiry fees)
of the transaction
* This fee can be lower depending on how and where this card is used.
No overdraft/credit feature.
Your funds are eligible for FDIC insurance.
For general information about prepaid accounts, visit
Find details and conditions for all fees and services in the cardholder agreement.
List of all fees for California Child Support Prepaid Card
All Fees Amount Details
Spend money
Transactions at Point-of-Sale (POS)
There is no fee for Personal Identication Number (PIN) or signature based POS transactions in
the U.S.
Get Cash
ATM withdrawal (in-network)* $0.00
There is no fee for in-network ATM withdrawals. “In-network” refers to MoneyPass ATM
Network. Each additional withdrawal will be assessed a fee. ATM locations can be found at When using your Card at an ATM, the maximum total amount
that may be withdrawn from your Card account per calendar day is $500.00
ATM withdrawal (out-of-network) $1.50
This is our fee. “Out-of-network” refers to all ATMs outside of the MoneyPass ATM Network.
You may also be charged a fee by the ATM operator, even if you do not complete a transaction.
When using your Card at an ATM, the maximum total amount that may be withdrawn from your
Card account per calendar day is $500.00.
Teller-assisted cash withdrawal (OTC)* $0.00
There is no fee for teller-assisted withdrawals at Mastercard member bank or credit union teller
Cardholder alerts $0.00
No fee for email, phone or text messaging cardholder alerts. You may be charged a fee by your
mobile carrier or internet service provider.
Customer service $0.50
Per call, for calling the Interactive Voice Response (IVR) automated line. You are allowed three
(3) calls to the IVR per month for no fee. There is no additional fee for transferring to a live
customer service agent.
Online access to card account $0.00 No fee for accessing account information at
Using your card outside the U.S.
International ATM withdrawal $1.50
This is our fee. You may also be charged a fee by the ATM operator, even if you do not
complete a transaction. International transaction fee also applies.
International transaction fee 3%
Of the U.S. dollar amount of any type of transaction, including ATM withdrawals. Transactions
completed in U.S. Territories are not international transactions.
Card replacement $0.00 There is no fee for standard delivery (5 to 8 business days) of a replacement card.
Expedited card delivery $25.00
If you request your replacement card to be expedited rather than receiving it by regular mail, you
will be assessed the expedited card delivery fee, in addition to any applicable card replacement
fee. Expedited card delivery is 2 to 3 business days.
Cardless Cash Access
(Coming Late Summer 2020)
This is our fee. In the event you lose your card and need cash prior to receiving a new card, you
have the option of getting cash from an ATM by requesting a one time PIN to be used at an ATM
near you. You can request the PIN by calling the number on the back of your card or by logging
on to and selecting “Services” then “Cardless Cash Access.” You may also
access this feature on the mobile app.
* ”No Fee” transactions expire at the end of each calendar month if not used
Your funds are eligible for FDIC insurance and will be held at or transferred to Comerica Bank, an FDIC-insured institution. Once there, your funds are insured
up to $250,000 by the FDIC in the event Comerica Bank fails, if specic deposit insurance requirements are met. See for
No overdraft/credit feature.
Contact Go Program Customer Services by calling 1-844-318-0740, by mail at P.O. Box 245997, San Antonio, TX 78224-5997 or visit
For general information about prepaid accounts, visit
If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit
The State of California offers an Electronic Pay Card as a
faster, easier, and more secure
option for receiving your child support payments.
To enroll, please complete the form or enroll by phone or online at and select
“Person Receiving Support”. For more enrollment information, please contact us at 1-866-901-3212.
Complete all the information below and mail to: California Department of Child Support Services, P.O. Box 989064, West Sacramento, CA 95798-9064.
Name (Last, First, and Middle Initial)
Date of Birth (Month / Day / Year)
Social Security Number or *ITIN * Individual Taxpayer Identication Number
Address (Please make sure this is your current address)
If this is an address change, please check box.
Address 1 — Street Address
Address 2 — P.O. Box Number or Apartment Number
Zip Code
Child Support Participant Number
(if you do not have a Participant Number, call 1-866-901-3212)
(Applications with no Participant Number WILL NOT BE PROCESSED)
Home / Cell Number
(Please include Area Code)
Alternate Phone Number (Please include Area Code)
Email Address
Please check the Liability Release section below to complete the application.
California Debit MasterCard
Enrollment Authorization
The California Debit MasterCard is issued by Comerica pursuant to a license by
MasterCard International Incorporated. MasterCard and the MasterCard Brand are registered
trademarks of MasterCard.
Liability Release: By completing and submitting this form, I authorize the California State Disbursement Unit (State Agency)
to share with Comerica, all of the information I provide on this application. The State Agency will share this information with
the Bank for the purpose of establishing a State of California Electronic Pay Card for me at the Bank and to process my child
support payments to the Bank. I authorize the State Agency to deposit my child support payments to this card. Upon successful
enrollment and activation, it will cancel or replace any direct deposit agreement I have currently in place with the State Agency.
Upon authorization of my account with the Bank, I agree to be bound by the Cardholder Agreement that I will receive with my card.