List of all fees for California Child Support Prepaid Card
All Fees Amount Details
Spend money
Transactions at Point-of-Sale (POS)
locations
$0.00
There is no fee for Personal Identication Number (PIN) or signature based POS transactions in
the U.S.
Get Cash
ATM withdrawal (in-network)* $0.00
There is no fee for in-network ATM withdrawals. “In-network” refers to MoneyPass ATM
Network. Each additional withdrawal will be assessed a fee. ATM locations can be found at
moneypass.com/atm-locator.html. When using your Card at an ATM, the maximum total amount
that may be withdrawn from your Card account per calendar day is $500.00
ATM withdrawal (out-of-network) $1.50
This is our fee. “Out-of-network” refers to all ATMs outside of the MoneyPass ATM Network.
You may also be charged a fee by the ATM operator, even if you do not complete a transaction.
When using your Card at an ATM, the maximum total amount that may be withdrawn from your
Card account per calendar day is $500.00.
Teller-assisted cash withdrawal (OTC)* $0.00
There is no fee for teller-assisted withdrawals at Mastercard member bank or credit union teller
windows.
Information
Cardholder alerts $0.00
No fee for email, phone or text messaging cardholder alerts. You may be charged a fee by your
mobile carrier or internet service provider.
Customer service $0.50
Per call, for calling the Interactive Voice Response (IVR) automated line. You are allowed three
(3) calls to the IVR per month for no fee. There is no additional fee for transferring to a live
customer service agent.
Online access to card account $0.00 No fee for accessing account information at GoProgram.com.
Using your card outside the U.S.
International ATM withdrawal $1.50
This is our fee. You may also be charged a fee by the ATM operator, even if you do not
complete a transaction. International transaction fee also applies.
International transaction fee 3%
Of the U.S. dollar amount of any type of transaction, including ATM withdrawals. Transactions
completed in U.S. Territories are not international transactions.
Other
Card replacement $0.00 There is no fee for standard delivery (5 to 8 business days) of a replacement card.
Expedited card delivery $25.00
If you request your replacement card to be expedited rather than receiving it by regular mail, you
will be assessed the expedited card delivery fee, in addition to any applicable card replacement
fee. Expedited card delivery is 2 to 3 business days.
Cardless Cash Access
(Coming Late Summer 2020)
$8.00
This is our fee. In the event you lose your card and need cash prior to receiving a new card, you
have the option of getting cash from an ATM by requesting a one time PIN to be used at an ATM
near you. You can request the PIN by calling the number on the back of your card or by logging
on to GoProgram.com and selecting “Services” then “Cardless Cash Access.” You may also
access this feature on the mobile app.
* ”No Fee” transactions expire at the end of each calendar month if not used
Your funds are eligible for FDIC insurance and will be held at or transferred to Comerica Bank, an FDIC-insured institution. Once there, your funds are insured
up to $250,000 by the FDIC in the event Comerica Bank fails, if specic deposit insurance requirements are met. See fdic.gov/deposit/deposits/prepaid.html for
details.
No overdraft/credit feature.
Contact Go Program Customer Services by calling 1-844-318-0740, by mail at P.O. Box 245997, San Antonio, TX 78224-5997 or visit GoProgram.com.
For general information about prepaid accounts, visit cfpb.gov/prepaid.
If you have a complaint about a prepaid account, call the Consumer Financial Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.
05775CA-LF-019
