Member Instructions
Provider Instructions
Call 1-800-GET-MET8 (438-6388)
Say “Dental”
Press 1: If you are an employee, retiree or
dependent Enter Employee’s SSN or ID number
followed by the pound (#) sign
No eligibility found
Eligibility found but
not for current plan
Press 1: You or your
employer has recently
selected dental
coverage with MetLife
Press 1: For general
inquiries such as ID
cards and other
miscellaneous info
Press 4: For verification
of dental coverage or to
speak with a Customer
Service Consultant
Tell the Customer Service Consultant that you are
*NEW* to MetLife and be prepared to provide your
member ID and plan information
Call 1-877-638-3379
Press 2: All other inquiries
Enter Employee’s SSN or ID number followed by the
pound (#) sign Enter the provider’s 9-digit Tax ID #
Press 1: If you are an
in-network provider
Press 2: If you are an
out-of-network provider
Wait for main menu Press 1: General inquiries
Press 5: All other inquiries
Press 1: To speak with a Customer Service Consultant
Tell the Customer Service Consultant that you need to
verify eligibility for a patient that is a *NEW* MetLife
enrollee. Be prepared to provide the patient’s ID and
their plan sponsor’s information as listed on this flyer
(company name, group # and effective date)
Your Dental Plan:
Company Name
MetLife Group #
Effective Date
See reverse side for helpful self-service options once your plan is fully installed.
How to Use Your New Plan
PPO DENTAL
Welcome to MetLife!
We are still in the process of installing your group’s new dental
plan, and some capabilities will not be fully functional until your
information is fully loaded in our systems. In the meantime, we
would be happy to answer questions about your benefits and
verbally confirm your enrollment status by following the instructions
below.
1. Call 1-800-GET-MET8 and follow the prompting
instructions provided on this flyer to speak with a
Customer Service Consultant
2. Tell the MetLife representative that you are a *NEW*
customer to MetLife and need to verbally confirm
enrollment through our Dental Verification Database
3. Be prepared to provide the SSN/member ID of the
policyholder as well as the plan details listed below
4. Take a copy of this flyer to your first dental appointment
tell your dentist you recently switched dental plans and
they will need to follow these instructions to verbally
confirm your enrollment status
Having trouble using your benefits?
Certain functions such as online eligibility verification, pre-treatment authorizations and electronic claims submissions will not be available until your
group policy is fully installed. In the meantime, your dentist should be able to obtain verbal confirmation of enrollment and high-level plan details,
such as deductibles and coinsurance amounts, for you and any dependents covered by your plan. At your provider’s discretion, he or she may
choose to hold the claim for submission once you are reflecting active in our systems or require payment at time of service. If having trouble
obtaining verbal enrollment confirmation, please ensure you are following the step-by-step instructions provided on this flyer to help our Customer
Service Consultants manually locate your information in our Dental Verification Database. For updates on the status of your plan installation,
please contact your benefits administrator for additional information.
© 2018 MetLife Services and Solutions, LLC
Daemen College
5958869
06/01/2019
Thank you for choosing MetLife!
Once your plan is fully installed, you may print a personalized ID card
by visiting www.metlife.com/mybenefits
Use MyBenefits to:
Locate a participating dentist.
Verify eligibility and plan design information.
Review claim status and claim history for your entire family.
View and print processed claims with one click.
Obtain claims forms and educational information.
Get instant answers to Frequently Asked Questions.
MetLife Dental Claims
P.O. Box 981282
El Paso, TX 79998-1282
For International Dental Travel Assistance call 1-312-356-5970
© 2018 MetLife Services and Solutions, LLC
© 2018 MetLife Services and Solutions, LLC
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