Welcome!
Thank you for choosing us to provide your health coverage. You will soon receive a New Member Kit in the mail. This kit will include
information about your membership and your membership card(s). Also included in your New Member Kit will be information on how to
obtain a Member Handbook/Evidence of Coverage, which defines your benefits and regulates benefit decisions. If you, or a dependent,
need to seek medical services or fill a prescription before you receive your Member ID card in the mail, all you have to do is give us a
call. A member of our Customer Service team can help you. Simply ask for the following information:
1. Your Member ID card number
2.
If you need to fill a prescription, ask for your BIN number, and your PCN number.
These are codes that your pharmacy will need to ensure that your drugs are covered, and that you pay the right out-of-pocket
cost-sharing amount.
If you are an FCHP Direct Care, FCHP Select Care, FCHP Steward Community Care or an
FCHP Tiered Choice plan member:
You must choose a primary care physician (PCP):
Each person covered under one of these contracts must choose a PCP. A PCP is a doctor of internal medicine or family practice for adults
and a pediatrician or family practice doctor for children. Please refer to fchp.org or your plan’s Provider Network directory for a complete
list of providers and their locations. You must make these selections now and list your choices on this Membership Transaction Form.
Informing FCHP of your PCP selection(s) as soon as possible will help ensure that any bills for health services you receive from your PCP are
processed as quickly as possible.
Worldwide emergency care: Emergency services do not require referral or authorization. When you have an emergency medical
condition, you should go to the nearest emergency department or call your local emergency communications system (police, fire
department or 911). For more information on emergency benefits and plan procedures for emergency services, consult your Member
Handbook/Evidence of Coverage.
Out-of-area urgent care: When you are out of the service area, you are covered for any unexpected illness or injury that needs
prompt medical attention and can go to the nearest medical facility for care. You will need to contact your PCP to coordinate all follow-
up care, including any additional care you require outside of the service area.
Remember: FCHP will not pay for any services that are not provided or appropriately arranged by Fallon Community Health Plan,
except in life-threatening emergencies in the area or any emergencies out of the service area.
Questions? Call FCHP Customer Service at 1-800-868-5200 (TTY users, please call TRS Relay 711), or visit our Web site at fchp.org.
If you are a Fallon Preferred Care PPO plan member:
Fallon Preferred Care is a preferred provider organization (PPO) plan that offers you access to a network of more than 600,000 participating
providers across the country. The network of participating providers includes the Private Healthcare Systems (PHCS) network as well
as the Fallon Preferred Care providers. PHCS has created one of the largest proprietary PPO networks in the country, and received
endorsements of quality from both the National Committee for Quality Assurance and URAC. You may elect to obtain health care
services, including specialty care, from any provider with no referral requirements. However, you may need to receive prior authorizations
from the Plan for certain services. Additionally, when you seek care out of the network, you will share a larger portion of the cost.
Worldwide emergency care: Emergency services do not require referral or authorization. When you have an emergency medical
condition, you should go to the nearest emergency department or call your local emergency communications system (police, fire
department or 911). If you are admitted, Fallon Preferred Care requires that you notify FCHP within 72 hours or as soon as medically
possible. For more information on benefits and procedures for emergency services, consult your Fallon Preferred Care Member
Handbook/Evidence of Coverage.
Questions? Call Fallon Preferred Care Customer Service at 1-888-468-1541 (TTY users, please call TRS Relay 711) or visit our Web site at fchp.org.
Consent: Submission of this form indicates that you authorize anyone who provides medical services to you, your spouse or dependents
to release to the plan any health information or medical records relating to those services for such routine needs as coordination of
benefits, disease management programs, quality management, coordination of care, health services management, accreditation,
processing and payment of related claims.
Agreement: I am employed by the company named on this form, working at least 30 hours per week, full time, or 20 hours part time,
and I receive employer contribution to health insurance coverage (or I am otherwise eligible for the named company’s health insurance
coverage, e.g., as a former employee covered under COBRA). I hereby authorize my employer to deduct from my wages (if necessary)
the amount I am responsible for contributing for the FCHP/FHLAC coverage I have selected. I understand that FCHP is a Health
Maintenance Organization (Fallon Preferred Care is a Preferred Provider Organization) and that membership becomes effective in
accordance with the FCHP/FHLAC Group Agreement and the Member Handbook/Evidence of Coverage. I have read this Member
Transaction Form and understand how to obtain and use services under my FCHP/FHLAC coverage. I certify that all information is
correct to the best of my knowledge. NOTE: The requested effective date may not be the actual effective date if it is not in accordance
with the FCHP/FHLAC Group Agreement and your plan’s Member Handbook/Evidence of Coverage.
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