Nondiscrimination Notice
Kaiser Permanente Insurance Company (KPIC) complies with applicable federal civil rights law
and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Kaiser Permanente does not exclude people or treat them differently because of race, color,
national origin, age, disability or sex. We also:
- Provide no cost aids and services to people with disabilities to communicate effectively with us,
such as:
o Qualified sign language interpreters
o Written information in other formats, such as large print, audio, and accessible
electronic formats
- Provide no cost language services to people whose primary language is not English, such as:
o Qualified interpreters
o Information written in other languages
If you need these services, please call the Customer Service number on the back of your ID card.
If you believe KPIC has failed to provide these services or discriminated in another way on the basis of
race, color, national origin, age, disability, or sex, you can file a grievance by mail or phone at the
following addresses based on your Region:
Region Address / Phone Number
California
KPIC Civil Rights Coordinator, Grievance 1557, 5855 Copley Drive, Suite
250, San Diego, CA 92111
Telephone number: 1-888-251-7052 (TTY:711)
Colorado
Customer Experience Department, Attn: KPIC Civil Rights Coordinator,
2500 South Havana, Aurora, CO 80014
Telephone number:1-800-632-9700 (TTY: 711)
Georgia
Customer Experience Department, Attn: KPIC Civil Rights Coordinator,
Nine Piedmont Center, 3495 Piedmont Road, NE Atlanta, GA 30305-1736
Telephone number: 1-888-865-5813 (TTY: 711)
Hawaii
KPIC Civil Rights Coordinator, Grievance 1557, 5855 Copley Drive, Suite
250, San Diego, CA 92111
Telephone number: 1-888-251-7052 (TTY:711)
Maryland / Virginia /
Washington D.C.
KPIC Civil Rights Coordinator, Grievance 1557, 5855 Copley Drive, Suite
250, San Diego, CA 92111
Telephone number: 1-888-251-7052 (TTY:711)
You can also file a civil rights complaint with the U.S. Department of Health and Human Services,
Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and
Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC
20201, 1-800-368-1019, 1-800-537-7697 (TDD). Complaint forms are available at:
http://www.hhs.gov/ocr/office/file/index.html.