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Measuring the success of your workplace literacy training programme
Is poor workplace literacy impacting on your bottom line?
Research shows that about a million Kiwis lack the reading, writing, maths and communication skills they
need at work. This can have major eects on your everyday business through mistakes, missed deadlines,
customer complaints, wastage, and time lost through accidents and injuries.
If you establish a workplace literacy training programme in your business, you’re likely to see real benets.
These may range from better performance and productivity to lower sta turnover and a better health and
Template for measuring success
Small to medium (SME) organisation
Why measure your programme’s success?
Workplace literacy training is a signicant investment, so it’s
important to measure its success.
By setting benchmarks and keeping track of your programme’s
progress and results, you can check that it’s meeting your
business and training goals, identify areas for improvement and
make changes where they’re needed. It’s all about having ‘quality
assurance’ in your business.
About this template
We’ve designed this template to help you measure the success
of your workplace literacy training programme. Once completed,
it provides information on:
· your business and employees
· your workplace literacy training programme
· how you measure its success, and the results of your
You can then use this information as a benchmark for future
reviews – to measure how well your programme is doing over
time and where you might do things better.
The template has been developed with help from the Workplace
Literacy Leaders Forum, which is made up of executives from
small and medium enterprises (SMEs) and large corporate
How to use the template
The template is made up of three main sections. Each one
requires you to provide specic information. Most questions
include example answers as a guide.
While it’s important that you provide as much information as
possible, you might nd that only certain parts of the template are
relevant. In this case, simply choose the parts that work for you.