Macquarie withdrawal form 3 of 3
Terms and conditions
BFS0384 10/21
You can make electronic funds transfers up to $100,000 if you use the Macquarie Authenticator App
and are registered for Electronic Banking. Otherwise, a default limit of $5,000 will apply.
For more information, please visit help.macquarie.com.au or contact us using the below details:
Macquarie Cash: 1800 806 310
Macquarie Wrap: 1800 025 063
1. Same day transfers may not be applicable for funds going to credit unions and building societies.
2. We normally do not provide any manual confirmations for transaction and account maintenance requests. Please check your
transaction regularly via Macquarie Online Banking, the Macquarie Mobile Banking app or on your statement.
3. For your Macquarie Cash Management Accelerator Account (Accelerator), please use this form only for account closure. To transfer
funds between your Accelerator and CMA, please visit Macquarie Online Banking and the Macquarie Mobile Banking app.
4. We may reasonably delay acting on, or may ask you for further information before acting on, an instruction.
Lodgement times
Withdrawal type Sydney time (AEST)
Online payments
Make internal transfers, pay anyone and BPAY
®
payments
through online banking and mobile banking on an immediate or
scheduled basis.
5.00pm
Bank cheque requests lodged by 9.00am: collect cheques after 11.30am
lodged by 12 noon: collect cheques after 2.30pm
Bank transfer requests
1
2.00pm
All other withdrawal requests 12 noon
1
Bank transfers normally reach clients’ accounts the following working day. Bank transfers (excluding Bpay) to building societies and credit unions may take up to
48hours. You cannot use this form to conduct bank transfers via
Bpay. To pay via Bpay, please visit macquarie.com.au and select Log in.
® Registered to
Bpay Pty Ltd ABN 69 079 137 518.
Timing for processing a withdrawal
Delays may occur in processing a transaction due to the following scenarios:
• the transaction or instructions to make a transaction is made on or the day after a public or bank holiday
• authorisation of the transaction needs to be verified
• another BPAY Scheme participant isn’t complying with its obligations
• there’s a system malfunction
• inactive accounts – if this is the first transaction to your account after a long period of inactivity.
Please note, we try to address any delays with processing a transaction as soon as possible.
Use the Authenticator app for faster withdrawals
The Macquarie Authenticator app is a verification system that helps protect your account and personal information. You can make
electronic funds transfers up to $100,000 if you use the Macquarie Authenticator App and are registered for Electronic banking.