Fillable MNCSS Customer Satisfaction Survey (Meskwaki Nation)

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MNCSS Customer Satisfaction Survey (Meskwaki Nation)

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MNCSS Customer Satisfaction Survey
MNCSS cares what you think. Thank you for your time.
Are you the: Custodial Parent
Non-Custodial Parent
Have you used MNCSS services before:
YES
NO
What type of service did you receive from MNCSS:
Establish an Order of Support
Location Services (Finding the Non-Custodial Parent)
Collection (Collecting back child support owned to me)
Paternity Establishment / Establishing the Non-Custodial Parent
Review & Modification (Changing the amount of support owed to me)
Enforcement (Request for registration of my Child Support Order)
Transfer Case (Request
to transfer my Child Support Case from the State
of Iowa (or another
state/tribe) to MNCSS)
Other:
Please rate your level of agreement with the following statements:
Strongly
Agree
Agree Neutral Disagree
Strongly
Disagree
No
Opinion
Staff respected my wishes about who receives information about my case.
Staff was sensitive to my culture and ethnic background.
Staff helped me obtain information I needed to access the services I requested.
Staff at MNCSS are courteous and respectful.
Staff members were patient, helpful and efficient.
Staff understood my situation.
Enforcement (Getting the Non-Custodial Parent of my child(ren) to pay child support
because of a court order)
Request assistance with Parenting Plan development/communications with Co-Parent
Mediation or Elder's Circle
MNCSS Customer Satisfaction Survey
MNCSS cares what you think. Thank you for your time.
Staff gave me the feeling that they cared about you.
Staff gave the confidence that they could assist me in resolving my child support issue.
Staff was clear and easy to understand.
I felt comfortable asking questions about my services.
I felt free to express my feelings/frustrations.
I was given information about my rights.
I feel MNCSS values me as a customer.
Overall, I am satisfied as a customer of MNCSS.
What could MNCSS do to better serve you?
If you have not
received services, what is your perception of MNCSS as a program?
Please return to MNCSS:
Drop off at:
MNCSS office located at
Meskwaki Justice Center
307 Meskwaki Road
Tama, Iowa 52339
Mail:
US Postal Service
MNCSS
PO Box 36
Tama, Iowa 52339
Inter office Mail Box:
Tribal Center
349 Meskwaki Road
Tama, Iowa 52339
Strongly
Agree
Agree Neutral Disagree
Strongly
Disagree
No
Opinion
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MNCSS Customer Satisfaction Survey (Meskwaki Nation)

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Completed 8 February 2021

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