VAT No. 1234567 71-75 Shelton Street, Covent Garden, London WC2H 9JQ
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3. Stage 3 – THE CORE (SELLING)
3.1. Contact operative whilst on-site in real-time and request a verbal or email confirmation about
the work needed. You are REQUIRED to action one of the following sales approaches.
3.2. If the client has provided us a spending limit and providing that Obre's Client price is covered
by the spending limit given, then instruct the operative to do the work.
3.3. Where there is no spending limit given or where Obre Client price exceeds the spending limit
given then you are REQUIRED to ask your operative stay on-hold over the phone. Ask your
supervisor the price to do the work. Contact our client on the other line and quote them for the
work. Advise the client if an approval is given over the phone the work will go ahead now and
saves time and additional return to site costs. Inform supervisor immediately to buy parts
online and address the delivery to the site address.
Job Account Pot: Live Phone Sale Extra Work Recommendation
(If empty. EO must provide FCO)
(You will earn 3% commission once approved)
(You will earn 10% commission once extra work quote is approved)
I confirm I will take full responsibility of (job number ) to ensure the sale
price is extracted from the system or supervisor only and charged to the customer in the correct
quantity and I confirm I will add value to the work to maximize the sale and make recommendations
for further sales. I understand that failing to do so with every job will be looked at as
underperformance and may lead to disciplinary.
Name: Signature; Witness supervisor
4. Stage 4 – Work Evidence Collection
4.1. Once the work has gone ahead and before your engineer leaves site, you are REQUIRED to
contact the tenant to sign the link which you had sent them (in stage 1). Please explain to
tenant how to sign the link which is as follows:
4.1.1. Open link
4.1.2. Click green button (Approve with signature)
4.1.3. Sign box with bare finger
4.1.4. Click blue button (Approve)Note: We are unable to allow the tenant to sign after operative
leaves site. If tenant refuses to sign, then contact supervisor immediately before operative leaves site.
4.2. Once work is completed and BEFORE the operative leaves site, you are required to ask the
operative to send you pictures of work completed. You must upload them onto the job sheet.
Title them, (Example; Repaired sink - After work)
4.3. Use information from the operative about the work undertaken to fill in the job sheet. Our
clients like to see our reports are lengthy & positive. Note: Always start with FINDINGS when fault
diagnostic. Then ACTION taken. Then the OUTCOME following the action taken. Always say tenant
happily approved work with signature if tenant has signed.
4.4. Attach operative invoice to job account under Expense section. Untick billable box. Enter
amount net & vat. Upload invoice to window. Leave notes if appropriate such as deductions.
Note: We are unable to pay operative invoices if the invoice is sent later than 12 days, if no photos are sent
or if the amount on the invoice is different to the amount on work order we sent the operative. If the
operative invoice does not meet the requirement then do NOT tick authorise box.
Complete Refer to supervisor Commission