VAT No. 1234567 71-75 Shelton Street, Covent Garden,
London WC2H 9JQ
Call our hotline number now
0333 323 7544
repairs@obree.co.uk
www.obree.co.uk
3. Stage 3 – THE CORE (SELLING)
3.1. Contact operative whilst on-site in real-time and request a verbal or email
confirmation about the work needed. You are REQUIRED to action one of the
following sales approaches.
3.2. If the client has provided us a spending limit and providing that Obre's Client price is
covered by the spending limit given, then instruct the operative to do the work.
3.3. Where there is no spending limit given or where Obre Client price exceeds the
spending limit given then you are REQUIRED to ask your operative stay on-hold
over the phone. Ask your supervisor the price to do the work. Contact our client on
the other line and quote them for the work. Advise the client if an approval is given
over the phone the work will go ahead now and saves time and additional return to
site costs. Inform supervisor immediately to buy parts online and address the delivery
to the site address.
4. Stage 4 – Work Evidence Collection
4.1. Once the work has gone ahead and before your engineer leaves site, you are
REQUIRED to contact the tenant to sign the link which you had sent them (in stage
1). Please explain to tenant how to sign the link which is as follows:
4.1.1. Open link
4.1.2. Click green button (Approve with signature)
4.1.3. Sign box with bare finger
4.1.4. Click blue button (Approve)Note: We are unable to allow the tenant to sign after
operative leaves site. If tenant refuses to sign, then contact supervisor immediately before
operative leaves site.
4.2. Once work is completed and BEFORE the operative leaves site, you are required to
ask the operative to send you pictures of work completed. You must upload them
onto the job sheet. Title them, (Example; Repaired sink - After work)
4.3. Use information from the operative about the work undertaken to fill in the job sheet.
Our clients like to see our reports are lengthy & positive. Note: Always start with
FINDINGS when fault diagnostic. Then ACTION taken. Then the OUTCOME following the
action taken. Always say tenant happily approved work with signature if tenant has signed.
4.4. Attach operative invoice to job account under Expense section. Untick billable box.
Enter amount net & vat. Upload invoice to window. Leave notes if appropriate such
as deductions. Note: We are unable to pay operative invoices if the invoice is sent later than 12
days, if no photos are sent or if the amount on the invoice is different to the amount on work order
we sent the operative. If the operative invoice does not meet the requirement then do NOT tick
authorise box.
Complete Refer to supervisor Commission
