4
The extent to which the employee:
• Works within legal, regulatory, and ethical practice standards
relevant to the position.
• Follows safe practices required for the position.
• Complies with appropriate policies and procedures.
• Brings potential compliance matters to supervisor.
• Complies with training requirements, as appropriate to
position.
H. Consumer Relations/Hospitality/Service
The extent to which the employee:
• Demonstrates an understanding of service standards and
strives to achieve them, treats all with respect and dignity,
and demonstrates courtesy in all interactions.
• Achieves positive relations within his/her span of control,
and contributes to a positive public image of the overall
organization.
• Is accessible as appropriate for users of department services.
I. Financial Responsibilities (If Applicable)
The extent to which the employee:
• Demonstrates skill and competence in managing financial
issues.
• Effectively manages resources, supplies, equipment,
overtime, and/or other typical fiscal components.
• Participates in and is successful at budget preparation and/or
compliance for his/her area(s) and can provide acceptable
justification for variance.
• Contributes to overall sound financial management.
To the extent the employee:
• Sets realistic standards, encourages efficient, productive
performance.
• Takes charge, sets direction, organizes, encourages, inspires,
and motivates others to do what needs to be done for the
benefit of the department and overall institution.
• Is assertive and self-confident in a tactful and positive
manner in the discharge of his/her responsibilities.
• Informs supervised employees of policies and legal,
regulatory, and ethical requirements of their position.
• Promotes, monitors and enforces staff’s compliance with
such policies and requirements.