LOS ANGELES COMMUNITY COLLEGES
OFFICE OF THE CHANCELLOR
INDEX NUMBER: E-55
REFERENCE: TOPIC: Student Grievance Procedures
ISSUE DATE: January 25, 1978
REVISED: 10/30/85; 2/16/95, 6/1/04
INITIATED BY: Educational Services
CHANGES: Entire Document
5(f),(g),(h),(h)(1),(2),(3),(4),(i),(j); 6 et al.,;
7(b),(c),(d); 9(e),(g),(i); 10(b); 11(e)
DATES OF CHANGES: 2/16/95, 6/1/04,
1. PURPOSES AND DEFINITION
Information about grievance procedures and a copy of this regulation shall be available to
Grievant (s) and/or Respondent (s) upon request. Grievants will be provided a copy of this
regulation by the Ombudsperson when the Ombudsperson is first contacted regarding a grievance
matter. Respondents shall be provided a copy of this regulation when Respondents are notified by
the Ombudsperson that a grievance has been filed.
The purpose of this regulation is to provide a prompt and equitable means for resolving student(s)
grievances. In the pursuit of academic goals, the student should be free of unfair or improper
action by any member of the academic community. The grievance procedure may be initiated by
one or more students who reasonably believe he/she/they have been subject to unjust action or
denied rights involving their status or privileges as students. It is the responsibility of the
student(s) to submit proof of alleged unfair or improper action. Grievances pertaining to grades
are subject to the California Education Code Section 76224(a) which states:
When grades are given for any course of instruction taught in a community college district,
the grade given to each student shall be the grade determined by the instructor of the
course and the determination of the student's grade by the instructor, in the absence of
mistake, fraud, bad faith
, or incompetency, shall be final.
This grievance procedure does NOT apply to the following:
a. Challenge process for prerequisites, corequisites, advisories and limitations on enrollment.
Information on challenges to prerequisites is available from the Office of Academic
b. Alleged violations of sexual harassment, actions dealing with alleged discrimination on the
basis of ethnic group identification, religion, age, sex, color, sexual orientation, physical or
mental disability. These complaints are handled through the Compliance Office.
In general, there is no definitive definition of bad faith. However, bad faith may exist if there is neglect or refusal to fulfill
some duty or obligation (e.g., ignoring student evaluation standards published in the course syllabus), not prompted by an
THE E-55 FORM IS ON THE LAST PAGE OF THIS DOCUMENT. PLEASE READ THE
PROCEDURE BELOW BEFORE COMPLETING. WEST's OMBUDSPERSON FUNCTION
IS HANDLED THROUGH ACADEMIC AFFAIRS IN THE CE BUILDING.