©2019 KeyCorp. KeyBank is Member FDIC. 190118-528437
List of all fees for Key2Benefits - Kansas Department for Children and Families
We do not charge a cardholder fee for initial card purchases on prepaid accounts.
We do not charge a monthly fee on any prepaid accounts.
We do not charge a fee for direct deposits on prepaid accounts. These cards cannot be
loaded by the cardholder or any entity besides the issuing entity.
We do not charge a fee for cash reload on prepaid accounts. These cards cannot be
reloaded by the cardholder or any entity besides the issuing entity.
Bill payment (regular delivery)
If your program allows bill pay, regular bill pay transactions initiated through the cardholder
website will be completed within 3 business days for electronic payments and within
approximately 7 days if we have to mail a paper check to pay your bill. We do not charge a
fee for regular delivery bill payment on prepaid accounts.
Bill payment (expedited delivery)
We do not offer expedited bill payment.
ATM withdrawal (in-network)
“In-network” refers to the KeyBank ATM Network, surcharge-free Allpoint Network ATMs.
Locations can be found at key.com/locator or Allpointnetwork.com. We do not charge a fee
for in-network ATM withdrawals.
ATM withdrawal (out-of-network)
This is our fee. “Out-of-network” refers to all the ATMs outside of the KeyBank ATM Network.
1 free per month. You may also be charged a fee by the ATM operator, even if you do not
complete a transaction.
Customer service (automated)
We do not charge a fee for calling our automated customer service line, including for balance
inquiries.
Customer service (live agent)
We do not charge a fee for live agent customer service calls.
ATM balance inquiry (in-network)
“In-Network” refers to KeyBank ATM Network. Locations can be found at key.com/locator.
We do not charge a fee for in-network balance inquiries.
ATM balance inquiry
(out-of-network)
This is our fee. “Out-of-network” refers to all the ATMs outside of the KeyBank ATM Network.
You may also be charged a fee by the ATM operator.
Using your card outside the U.S.
International transaction
You will be charged 3% of the U.S. dollar amount of each transaction. KeyBank charges a
currency conversion fee on all international transactions.
International ATM withdrawal
This is our fee per transaction. You may also be charged a fee by the ATM operator, even if
you do not complete a transaction.
International ATM balance inquiry
This is our fee per inquiry. You may also be charged a fee by the ATM operator.
You will be charged $1.50 each month after you have not completed a transaction using
your card for 12 months. This is a charge, per month, after 365 days of inactivity.
This is our fee when you request a replacement card. You will receive 1 free replacement
card per year.
2-day Expedited delivery of
replacement card
This our fee when you request 2-day expedited delivery of your replacement card.
We do not charge for text message alerts.
We do not charge for email alerts.
Over the counter withdrawals at
participating Mastercard member
bank branches
This is our fee. You will receive 1 free withdrawal per month.
Card Purchase or ATM declined
transaction
This is our fee for declined transactions due to insufficient funds. This applies on both
domestic and international PIN or signature-based purchases.
Your funds are eligible for FDIC insurance. Your funds will be held at or transferred to KeyBank, an FDIC-insured institution. Once there, your funds
are insured up to $250,000 by the FDIC in the event KeyBank fails, if specific deposit insurance requirements are met. See
fdic.gov/deposit/deposits/prepaid.html for details.
No overdraft/credit feature.
Contact KeyBank by calling 1-866-295-2955, by mail at KeyBank OH-01-27-0527, ECP Prepaid Cards, 127 Public Square Cleveland, Ohio 44114 or
visit https://www.key.com/businesses-institutions/solutions/payments/card-services.jsp
For general information about prepaid accounts, visit cfpb.gov/prepaid. If you have a complaint about a prepaid account, call the Consumer Financial
Protection Bureau at 1-855-411-2372 or visit cfpb.gov/complaint.