1. Schedule visit with store manager; if you are on an urgent response, call the manager asap
to advise of your arrival time. Identify yourself as an affiliate partner of Commercial Fire.
Record the name and title of the manager with whom you made the appointment and the date
and time of the appointment:
Name _______________ Title __________ Date __/__/__ Time __:__ am pm
The severity level of this order is level 1, High, and must be completed by 02/03/2022.
Per customer requirement, the completion of successful IVR call-in and call-out according to
the instructions provided is an essential part of this work order. IVR must be successfully
completed for this work order to be complete. Failure to successfully IVR will result in a 10%
penalty on the entire amount of the invoice for this work!
2. Check in upon your arrival at the store. Call Commercial Fire IVR using the phone and
tracking number above. If there are any issues using IVR, call Commercial Fire at 800-241
-1277.
3. Scope Of Work:
Dispatch a Sprinkler technician to this location to assess the Sprinkler issue which is described
below by the customer. Work order allows ONE HOUR to assess the issue and call
Commercial Fire to advise how the issue can be resolved. Technician must call Commercial
Fire while onsite at the location with their assessment of the issue. In that call, Commercial
Fire may approve additional labor hours to further assess the issue and/or to move forward
with any recommended repairs.
This work order is only for the work specified in these instructions. Unless specifically noted
on this work order, all parts and repairs must be authorized by Commercial Fire and an
authorization number must be obtained prior to beginning any repair. Call 1-800-241-1277
while onsite at the location to receive authorization. Failure to receive an authorization number
will result in nonpayment for unauthorized work.
Customer Description:
I have a leak in our sprinkler room. It is making a patch of ice right outside of the store as
well.
4. Additional Work If you find additional work that can be repaired on site, call the IVR
phone number and hit option 2 to request authorization. If work is authorized, record the work
authorized and the authorization number in the adjacent space.
Special Instructions: Tractor Supply has made the decision to require all
Team Members in high transmission areas to wear a face covering/mask
regardless of vaccination status to protect Team Members, Customers, and
Vendor Partners. At this time, they are asking that if you send a member of
your team into one of their stores that you please ensure that your team
members are also following these guidelines by wearing a mask when visiting
and interacting with Tractor Supply Team Members and Customers while in
the stores.
